Springfield Ford Lincoln

Extremely happy with the service provided. Frank Bisciotti was friendly, patient, and very helpful in working out everything I needed to know. Never once felt pressured, or pushed into something I d Bisciotti was friendly, patient, and very helpful in working out everything I needed to know. Never once felt pressured, or pushed into something I didn't want to do. I highly recommend Springfield Ford to both first time, and veteran car buyers. I will be returning to them for our next car without a doubt. More

I purchased my 2011 Fusion in May. That whole experience was fantastic. Tom Devito was the gentleman who sold me the car and it was a perfect car for me. I love it! It is the very first Ford I have ever was fantastic. Tom Devito was the gentleman who sold me the car and it was a perfect car for me. I love it! It is the very first Ford I have ever owned, and I couldn't be more pleased with the entire experience. Today, however, I damaged a wheel cover at the car wash. Afraid that the damage could result in a problem with the tire, I immediately drove to Springfield Ford to have them take a look at it. I was helped promptly by Greg. He got my car in right away, in spite of the fact that I had no appointment, and a very nice young man named Matt worked on the car. Coincidentally, I had an appointment for an oil change two days from now, but they took care of that while the car was in the shop, saving me another trip back on Saturday. I was in and out in 1 hour with all the work completed, and the car looking brand new again! I am recommending Springfield Ford to everyone I know who is in the market for a new car--buy a Ford and buy it at Springfield! This is the way a company should do business!! More

On September 01, 2011 I went to the dealership to see and test drive an used Toyota Camry LE (2005, 46K miles) priced just below $12000 at carsdirect.com. I met Bill there. He accompanied me for the test dri test drive an used Toyota Camry LE (2005, 46K miles) priced just below $12000 at carsdirect.com. I met Bill there. He accompanied me for the test drive. He allowed me to drive only on local roads for few minutes. After the test drive, I asked him the price. He replied $12989. I told him that I saw the car at carsdirect.com with a price of $11989. He said "really" and he looked for the car at Carsdirect.com and couldn't find the price. He pretended as if I am lying about the price. I told him boldly that I saw the price in the internet. Then I told him that the "TRUE MARKET VALUE" for this car is around $10900 (when buying from a dealer assuming it to be in outstanding condition) as shown at Edmunds.com and I am willing to offer that price and I could buy it today. At this point he rudely said that "Had you tell me this price before, we wouldn't go for the test drive". This sort of rude comment was totally unexpected from a sales person. I left the dealership and informed the whole incident to the management by e-mail. At this point Mr. Steve Amabile replied to my e-mail and helped us a lot to seal the deal with a price of $11400. We were happy with the deal and purchased the car next day. In the weekend, as we were driving on the highway, we noticed unusually loud noise from underneath the car. On Monday morning I took the car to a certified mechanic for thorough inspection, and he found a mutitude of problems, that will cost more than $3500 (Three thousand five hundred dollars). Since we had 3 day money back guarantee, we took the car back to the dealership. They never told us that they will repair all the problems. They just took possession of the car. We had to sign couple of documents. They refunded the money that we paid by Credit card. The amount of money we paid by check was promised to be paid back, once they encash our check. When I inquired with our bank, we were told that Springfield ford has already encashed our check on 09/03/11. When we called them back with that information, we were referred to Justin and he told that eaither they didn't receive the money / or he can't verify it. After numerous unanswered phone calls and e-mails he told us that it will take at least 10 business days to get our refund check. We were extremely frustrated with this. We went to our bank, got a proof of transaction. Then called Justin. Finally he gave the returned check, when we showed the proof. The whole process is so much exhausting. Ultimately we are happy to get back the money. But one thing that I fail to understand is that, how could they sell an used car with so many problems (they claim that they did 86 points inspection!!!). We thought we will buy an used car from a dealer to avoid the hassle of getting it inspected by a mechanic. But ultimately we had to go through a completely exhausting process, had to spend around $100 for getting it inspected by a trusted mechanic and we are back to square one i, e, still looking to buy a car. So any body who wants to buy an used car from Springfield Ford, be aware! But we must admit professional and friendly behavior of Mr Steve Amabile. More

My mom needed a replacement vehicle very quickly. Since I live 200 miles away and was the buyer of the car, we had 48 hours to replace her totalled Hyundai. My mom has very specific needs when driving becaus live 200 miles away and was the buyer of the car, we had 48 hours to replace her totalled Hyundai. My mom has very specific needs when driving because she is very small, and she must be able to reach the pedals and see out the rear windows. Rita matched my mom up with a car that suited her perfectly, and she was extraordinarily patient with us throughout the whole buying process. She never made us feel pressured, and she answered all of our questions to our satisfaction. The whole transaction took hours, but Rita was great the whole time. We'd definitely send anyone looking for a car to Rita and Springfield Ford. More

Bob Flick was an absolute pleasure to work with. Made us feel like family, and met all our concerns and wants. Going forward I know I can depend on him with any concerns. We look forward to dealing with Bo feel like family, and met all our concerns and wants. Going forward I know I can depend on him with any concerns. We look forward to dealing with Bob in the future. More

I had a very nice experience. Rita who I purchased my car from was very helpful without being pushy as some sales people tend to be. Rita took a lot of the stress out of making such an important purchas car from was very helpful without being pushy as some sales people tend to be. Rita took a lot of the stress out of making such an important purchase. More

Rita was my husband's sale person two years ago when he purchased a fusion hybrid. We were both very impressed with how helpful, professional and "non-pushy" she was. We have a had a very good experience purchased a fusion hybrid. We were both very impressed with how helpful, professional and "non-pushy" she was. We have a had a very good experience with that car, so when we were in need of another car we went straight to Rita. She helped us determine (given our circumstances)the best car for our needs, and we decided on another fusion. She worked very hard to get us the best deal, and the car that we wanted (fusions were in short supply when we were looking-end of model year, and it would have been much easier for her to have pushed one that was on the lot). She always responded quickly to phone calls and emails, but the best quality she demonstrated was a sincere desire to help us buy the best car, at the best price, for us--and, as mastercard would say, that's priceless! More

We had a great experience at Springfield Ford. Rita was fantastic from the moment we stepped through the door. She could not have been more helpful. We were made to feel welcome and comfortable during th fantastic from the moment we stepped through the door. She could not have been more helpful. We were made to feel welcome and comfortable during the whole process. Thanks! More

I felt very comfortable now and in the past(2008)visiting this dealership.I did not feel pressured into buying an automobile.I was kept updated through email on incentives and vehicle availability.Thanks aga this dealership.I did not feel pressured into buying an automobile.I was kept updated through email on incentives and vehicle availability.Thanks again ! More

Anthony and his service team,especially Joe really have it going on . They exemplify the team concept. they respect each other and pass that respect to the customer. I know my experience was top notch for it going on . They exemplify the team concept. they respect each other and pass that respect to the customer. I know my experience was top notch for myself and I can sense the professional atmosphere in the entire department . I have many years in customer service. More