Springfield Ford Lincoln

I recently purchased a used 2008 Ford Tarus from another dealership and I wanted to get some general maintenance done on my new car. My wife scheduled an appointment for me and the service was excellant. Th dealership and I wanted to get some general maintenance done on my new car. My wife scheduled an appointment for me and the service was excellant. They were so nice and easy to talk to about my car. More

I want to thank Angelo (Scotty) for his great service. He was a very good salesman and went out of his way to help me. No pressure, but he was ready to address all of my issue with not hesitation. I highly r was a very good salesman and went out of his way to help me. No pressure, but he was ready to address all of my issue with not hesitation. I highly reccomend this dealership and Angelo(Scotty). More

I would definitely recommend Springfield Ford, our experience at this dealer, was wonderful our salesman Angelo Bisciotti "Scotty" was wonderful, very down to earth, more than helpful.....What I think experience at this dealer, was wonderful our salesman Angelo Bisciotti "Scotty" was wonderful, very down to earth, more than helpful.....What I think I like the best was he was in no way pushy, we went into the dealer the first time, and then didn't go back again until 2 weeks later, I expected him to be calling us and leaving messages constantly like other dealers have done to us, but he never did. I believe he called one time as a follow up and that was it! His sales manager Rex was also very helpful! We did look at a couple of other dealers, including another Ford dealer, and they by far gave us the best deal possible, and the best service possible!!! More

Personel went out of their way to repair and service my truck as cheaply & quickly as possble. Springfield Ford is highly recommende by this customer. truck as cheaply & quickly as possble. Springfield Ford is highly recommende by this customer. More

The radio in my 2001 Mercury stopped working and I brought it in and Greg was able to get it fixed at a good price and in a reasonable amount of time. I was very pleased with the outstanding service t brought it in and Greg was able to get it fixed at a good price and in a reasonable amount of time. I was very pleased with the outstanding service that was provided. More

I want to Thank Angelo (Scotti)for his down to earth friendship,and professionalism. My husband and I have purchased and leased many vehicles with many dealerships. I must say that this experience was friendship,and professionalism. My husband and I have purchased and leased many vehicles with many dealerships. I must say that this experience was by far the best.No harassment,no pressure. We walked in found the Ford Escape we liked, told Angelo what we could afford and he delivered this vehicle to us with the help of Steve Amablie.Walked in, signed the papers and drove away in a very clean vehicle. I plan on doing my future purchases/lease vehicles with Springfield Ford. Thank You Angelo!! Sincerely, Lisa and Rocco More

We started to look at new cars to replace my 2006 Acrua and thought we would at least look at the Lincoln. I did receive an internet quote from Springfield Ford-Lincoln and a follow up call from Frank Bis and thought we would at least look at the Lincoln. I did receive an internet quote from Springfield Ford-Lincoln and a follow up call from Frank Biscotti, who invited us to come in and actually look at the cars. We accepted with caution as looking for a new car is worse than going to the dentist. What a surprise when we got there as the total experience was like running into a long lost friend. Frank made both my wife and I feel very comfortable and explained the differences in the various Lincoln models and the comparison to the Ford vechiles. It was an actual fun experience. We left the dealership, saying we needed time to think. Going home we both thought that was fun, but the next step if we decided to purchase the part of discussing price and trade in was the part we all dread. I called Frank and made an appointment to combe back a few days later and test drove the vechile that we had liked and asked him what type of price would we be looking at with my car as a trade in. I had checked the estimated value of my car via the internet, and knew the total price we could afford. I was shocked (pleasantly)when Frank came back with the total cost of the new Lincoln with my trade in. I have bought maybe 4 new cars through my life and have agonized over the haggling of the purchase price and trade in and the pressure of the sales people. However, this time at Springfield Ford-Lincoln, I acutally thought this was a fun experience and enjoyed the experience. It is as if we were family and they were going to make sure that we would be satisfied with not only the price, but the entire experience. I would recomend that if you are looking for a Ford or a Lincoln to make sure that you call Frank Biscotti at Springfield Ford-Lincoln, as he will make you feel like your a member of the family and do his best to get you the best price and explain the difference between all of the cars that they sell. He never put any pressure on us and made the purchase of a new car as pleasant as it should be. More

Let me start by telling you a little about myself - I'm currently restoring a 1968 Mercury Montego MX with a 302 CID V-8 engine and a 1971 Ford F100 Sport with a 240 CID straight-six engine. My daily driv currently restoring a 1968 Mercury Montego MX with a 302 CID V-8 engine and a 1971 Ford F100 Sport with a 240 CID straight-six engine. My daily driver while I'm working these two projects is a much less glamorous, but every bit as dependable 1993 Ford Taurus GL. I love my Fords. Unfortunately, through no fault of the dealer, they no longer support or carry parts for the '68 and the '71, so for both of those projects I've been forced to search high and low for parts with no reliable source for what I need for the two old Fords. While dealing with an issue with the '93 Taurus, I figured I'd give the dealer a shot, maybe they had what I needed in stock. After all, the Taurus isn't nearly as old as the Montego or the F100. This was my first experience using the dealership to source a part. I've also worked in an aftermarket parts house, and I understand the difficulties involved when a customer comes through the door and attempts to describe the part they need. Its no easy task for the parts specialist to figure out what the customer needs, especially when the customer neglected to bring the old part, and even more so when there's a dozen different actuators involved in any vehicle and the customer describes it as, "that ignition actuator pin thingie that goes to the switch." I admit, I should have been more prepared and more helpful in communicating my needs to the staff, but that actually didn't matter. Within minutes of my blundering in the door and unhelpfully describing the "actuator thingie", Al Ianieri had the diagram of my Taurus' steering column up on the computer screen, and we were looking for a part I was unable to properly name. After several more moments of me stumbling over myself and muttering technical terms like, "thingie," "doohickey," "whatsit," and "thingamabobber," Mr. Ianieri stepped away from the computer, went to one of the parts cabinet and pulled the exact part I was unable to properly articulate to him. This parts specialist knew his stuff so well, he was able to translate my useless technical terms and pull the correct part from memory and place it into my hand. His courtesy, professionalism, knowledge and experience are a credit to Ford Motor Company and the Springfield Ford dealership. My first experience using the this dealership was exceptional, and so long as they carry the parts I need, I'll be back again and again. More

i had very good experience at your ford dealership. Mrs. rita feheery had time for me she a customer at the time .rita very helpful after sale of the mustang. rita feheery had time for me she a customer at the time .rita very helpful after sale of the mustang. More

THE APPOINTMENT WAS SET UP TO HAVE BRAKES LOOKED AT BECAUSE BRAKE LIGHT WAS COMING ON & OFF--IRONICALLY THE NIGHT BEFORE, THE CAR STARTED OVERHEATING & ON THE DRIVE OVER TO THE SHOP THAT MORNING THE CA BECAUSE BRAKE LIGHT WAS COMING ON & OFF--IRONICALLY THE NIGHT BEFORE, THE CAR STARTED OVERHEATING & ON THE DRIVE OVER TO THE SHOP THAT MORNING THE CAR STARTED MAKING A HORRIBLE NOISE--NO PRIOR WARNING OF ANYTHING ELSE WRONG BESIDES POSSIBLE BRAKES. WHEN JOE MERTZ FIRST CAME TO TALK TO ME AFTER CAR WAS LOOKED AT--IT DIDN'T LOOK GOOD. I HAVE A 2000 TAURUS, WHICH I LOVE & HAVE ALWAYS KEPT UP WITH THE MAINTENANCE. THE THOUGHT OF POSSIBLY HAVING A BAD MOTOR,& HAVING TO BE FACED WITH THAT DECISION RIGHT NOW, WHEN TIMES ARE SO TOUGH WAS OVERWHELMING. JOE WENT BACK TO TALK TO THE MECHANIC & WE DECIDED THAT I WOULD LEAVE THE CAR FOR A COUPLE OF DAYS TO DETERMINE FOR SURE IF MOTOR WAS BAD BEFORE EXTENSIVE WORK WAS DONE. JOE TOOK CARE OF CALLING ENTERPRISE FOR A RENTAL CAR & GOT ME TO WORK QUITE QUICKLY & ALSO CALLED THAT DAY TO GIVE ME "WONDERFUL" NEWS---MOTOR WAS NOT BAD. THEY DID THE OTHER WORK & I HAD THE CAR BACK THE NEXT DAY. MY THANKS TO JOE & TO SPRINGFIELD FORD---I AM VERY GRATEFUL. More