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Sport Mazda - Service Center

Orlando, FL

4.7
2,677 Reviews

2,677 Reviews of Sport Mazda - Service Center

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April 02, 2019

Great service. Great customer service ends with me buying a new car from you guys. By having my wife’s car serviced here and seeing how the dealership operates, I am More

by Batman1962
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Angelo Nieves
Apr 05, 2019 -

Sport Mazda responded

Thank you so much. I am grateful to hear that our service team made such a great impression on you, with the service they provided. I really appreciate the kind comments and that you took your valuable time to let others know of your experience. I am so glad to hear that you will be buying your next vehicle from Sport Mazda. We look forward to that time and want you to know that you will always be a welcome and valued customer at my dealership. JAY MEALEY, OWNER

April 01, 2019

Great Service Visit! Another great service visit! I was greeted promptly and we reviewed my expectations. Ellie is always very thorough and I enjoy her as my advisor. I More

by Joseph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellie Diaz
Apr 05, 2019 -

Sport Mazda responded

I really enjoy hearing from our loyal service customers. Joseph, I really appreciate you taking your valuable time to let others know about what keeps you coming back to the Sport Mazda Service Center. Of course, Ellie Diaz, a fantastic Service Advisor, is a great reason to return. She is one of the nicest people you ever want to meet and with a smile, lets you know that she really does care about you and your car by providing the best service each time you visit. I know she will appreciate your kind words. Thank you for mentioning the video text from your service technician. It is a new benefit for our customers and so important in making sure you have all of the information, direct from the technician, to help plan the future maintenance of your car. Thank you for being our loyal customer. You are always welcome at Sport Mazda. JAY MEALEY, OWNER

March 31, 2019

Great service Ellie was very friendly and helpful. Great overall experience with the service. I have been happy with the entire dealership since I purchased my car More

by Red123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellie Diaz
Mar 31, 2019 -

Sport Mazda responded

Red, Thank you for the nice comments about Ellie Diaz and your recent experience at our Sport Mazda Service Center. She is the nicest and friendliest Service Advisor you could every meet, and she does everything she can to make sure that you have enjoyable and successful visit. It is very kind of you to take your valuable time to write this review. It is our customers with reviews like yours that insure we will continue to do our best to make each and every customer visit and great experience. Thank you for being our valued customer. JAY MEALEY, OWNER

March 30, 2019

Wonderful! Natalie, Stephen and Nick at the service desk helped me out with choosing the right maintenance options for my car, were very professional and friendl More

by AndreyR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic, Nick Radoslavov, Natalie Deonath, Jorell Figueroa, Ashley Ramsey
Mar 30, 2019 -

Sport Mazda responded

On behalf of Nick, Jorell, Ashley and a special technician, I want to thank you for choosing Sport Mazda and for being so kind as to share your experience with others. the many kind comments you had for each of these friendly and caring professionals means a great deal to us all. You will certainly always be welcome at Sport Mazda and we are very proud to have you as our customer. Jorell and Ashley will be here to assist you whenever you feel the time is write for your next car. I am a Mazda dealer of course, but assure you that the 2019 Mazda CX-5 is an SUV you would enjoy and be happy to own. Once again, we all thank you for being a member of the Sport Mazda Family and look forward to your next visit. JAY MEALEY, OWNER

March 30, 2019

Great service but skip the car wash The service has been great so far. Employees are friendly and the waiting area is very comfortable. Service was preformed in a very timely manner. I a More

by L Schaefer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Radoslavov
Mar 30, 2019 -

Sport Mazda responded

Thank you so much for the nice service review for Nick Radoslavov. I hope that you brought the car wash issue to his attention. I will be visiting shortly with the Service Manager and this issue will be addressed. I cannot have what is a planned benefit for our customers to cause them a problem instead. I would like to personally apologize on behalf of my dealership for any inconvenience this caused. I will promise you now that I never want the same thing to happen to another customer of Sport Mazda. I thank you so much for your patience and understanding and the kindness you showed Nick by the rating you gave his service. You are a valued customer and please feel free to let me know of any recommendations you have that would make your service visits better. Contact me at jaymealey@gmail.com. JAY MEALEY, OWNER

March 29, 2019

Attentive service, Clean and well supplied waiting area I came 15 minutes early for my service appointment. Angelo gave me a friendly greeting and checked me in while Nick was away for lunch. That tells me More

by Firstmazda2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Radoslavov, Angelo Nieves
Mar 30, 2019 -

Sport Mazda responded

I thank you for your kind review and for being our valued customer. Your review really points out why we can this our Sport Mazda Family. The teamwork is essential to make sure customers like yourself, do not experience any inconvenience during their service visit. It is a great team of Service Advisors, like Angelo and Nick, and they do work so closely with a great team of technicians to insure you and your car receive our best service. I am so happy that you had an enjoyable visit and you left our dealership satisfied with the service provided. Thanks again for letting others know of your experience. Our reputation comes from great customers, like yourself, and it is much appreciated. JAY MEALEY, OWNER

March 28, 2019

Excellent service I was pleasantly surprised that they sent me a video so I could see the explanations of the future repairs they recommend. The staff is professional a More

by salsita09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2019 -

Sport Mazda responded

Thank you for letting others know about the new technician video text feature we now have our customers at the Sport Mazda Service Center. Nothing is better than hearing about your car direct from the certified technician who inspected and repaired it. It is proven to be an invaluable service for our customers in their working with our service advisors to plan their future service visits. Thank you very much for the kind comments about our staff and facilities. We work very hard to insure that your trust in us to maintain your vehicle is not misplaced. Your review is very much appreciated and we are happy you are a valued customer. JAY MEALEY, OWNER

March 28, 2019

Resolving guest issues. I had a bad experience with your business 2 or so years ago in regards to service and did not come back till last week, In your defense, I could of re More

by I_am_PatrickDaniels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Radoslavov, Natalie Deonath
Mar 28, 2019 -

Sport Mazda responded

Patrick, I am so grateful to hear that Natalie and Stephen have rectified any past problems with service and that you are our valued customer once again. While I am certainly unhappy to know that we have missed you at service for these past two years, I am heartened by the kind words you are once again writing for your service experience. If the staff went "above and beyond" for you then I am sure that it was very deserved. Once again, I am proud of how my service team works on behalf of their customers. So glad to have you once again as our valued customer. Thank you so much for the review. JAY MEALEY, OWNER

March 27, 2019

The Best Servvice Ever!!! I was politely greeted by Nick one afternoon he ask me what was wrong and took me in side , he began to write down what was wrong with my car. As me f More

by Vincent Walton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick, Mike service manager., Nick Radoslavov
Mar 28, 2019 -

Sport Mazda responded

Vincent, It was certainly our pleasure to have you as a new customer to our Sport Mazda Service Center. I am so glad to hear that the service team, especially Nick Radoslavov, your Service Advisor, made sure you and your car were well taken care of. I apologize for the initial lack of a loaner vehicle. We try very hard to maintain a large inventory but service peaks can affect the availability. It is nice to know that the team made you feel welcome and you left with a very good impression of the service center and Sport Mazda. Good enough that you felt comfortable recommending us to others. On behalf of all the sales and service professionals here at Sport Mazda let me welcome you to our Family. JAY MEALEY, OWNER

March 25, 2019

Oil change xxxx Nick is good he is so helpful also he is smart. Mazda sport is fast no long wait times in and out the way all dealerships should be More

by Dschunk1530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Radoslavov, Natalie Deonath
Mar 26, 2019 -

Sport Mazda responded

I am always so happy to hear when our customers have a great experience at our Sport Mazda Service Center. I am so proud of my service staff and know that each one wants to do everything they can to care for you and your car. Nick is a valuable member of the team and as a Service Advisor is there to work with you to make sure all of your wants and needs are met, while insuring you have an enjoyable visit. So glad that happened. Thank you for your review and for being our customer. JAY MEALEY, OWNER

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