Sport Mazda

Sport Mazda responded

Michael, It is loyal customers like yourself that have given Sport Mazda a great reputation for customer service. I want to thank you for trusting us enough to provide you that 5th Mazda and we are committed to making sure that you enjoy each and every mile you drive. Izzy is a wonderful person and a great salesperson and I am sure that he will appreciate letting others here about the experience he provided you here at Sport Mazda. I am proud of my staff. Each and every one cares and wants you to receive the service you deserve and should expect each time you visit. We will be here throughout your ownership to make sure you receive all the assistance you need to enjoy every single minute you are behind the wheel. We care about you and your car and are proud to have you as our loyal customer. Look forward to number 6. JAY MEALEY, OWNER

Sport Mazda responded

Wonderful staff like Valentina are worth their weight in gold to successful dealerships for the great experience they provide our customers. I am grateful to you Stephanie for letting others know about your recent visit and how Valentina made it special for you. Exceeding your expectations is something our great Sales Team tries so hard to do every day. That is why she made sure your wants and needs were listened to and respected. Commitment by the Sport Mazda team does not stop at the purchase. I am so glad that she made sure you knew that she was available to assist you whenever you needed it, throughout your ownership. I cannot tell you how happy I am that Valentina made such a difference in your car buying experience, enough so that you will become our loyal customer. Thank you for your purchase, your testimonial and being our loyal and valued customer. JAY MEALEY, OWNER

Sport Mazda responded

Liz, Thank you for the kind words for Ashley and the dealership in your testimonial. Ashley will appreciate very much knowing that you were happy with the service she provide while making your car buying experience enjoyable and successful. It was great that we have onsite insurance reps so she could help you with that also. We all appreciate you being our valued customer and want to especially thank you recommending Sport Mazda to your family and friends. Please enjoy your purchase. JAY MEALEY, OWNER

Sport Mazda responded

Iberst, I am so happy that you found Sport Mazda and Karina. She is a wonderful and kind person and a caring sales professional. I am grateful to her for making your visit a good one and know that she will appreciate all the nice things you had to say about here. If she made your experience special than it is because you deserved it. Sometimes our great customers do not understand just how much they do to make the experience great for both you and the salesperson. It sounds like you are one of those great customers. Thank you for being our valued customer and you will always be welcome here at Sport Mazda. JAY MEALEY, OWNER

Sport Mazda responded

Jerball, It is our pleasure to have served you and I thank you so much for the kind comments in your testimonial. I do have a great group of Mazda sales professional here at Sport Mazda and am proud of the way they make sure you receive the experience that you deserve and should expect. Ashley and the rest of the Sales Team listen to their customers and then do everything necessary to see that you get what you want and need. Thank you for choosing Sport Mazda and please enjoy every mile you drive. We wish that all are safe, happy and fun for you and yours. Please enjoy the upcoming holiday weekend in your new Mazda and remember that we will be here to assist you throughout your ownership. You are a member of our Sport Mazda Family of Staff and Mazda Owners and we are grateful to be your dealership. JAY MEALEY, OWNER

Sport Mazda responded

Tashna, I am grateful to you for being able to overlook the incident you related in your testimonial. I want to apologize for the unacceptable behavior of a member of my staff, and promise you that it is not behavior that I condone. Our reputation as a family-friendly dealership is well documented and I am so happy that you were still able to provide the 5 star rating for Brittany Schultz. I am thankful that she has your trust and you will return to us for future service because of it. I want to thank you for being a loyal customer. You are welcome to let the Service Manager, Chuck, or myself at Jaymealey@gmail.com know if we can be of any assistance. JAY MEALEY, OWNER

Tashna responded

When I said Brittany is the only reason I’ll come back or book any services, I truly meant it. From the first day when I got to Mazda in October 2018 it’s been nerve racking, which wasn’t good for my pregnancy. I was told I could lease. Then I was sent home with the car. I had to come back 5 days later because I had to finance. I wasn’t able to switch the car, I was told I had no warranty coverage, I was told a million things under the sun that wasn’t true. The only reason I returned back was because of the recall. If Brittany wasn’t there and didn’t tell me the truth I promise I would’ve never came back. I understand that I’m 1 out of the million customers your dealership has. But I know what’s it’s like in the customer service industry. I work in it. So the only silver lining is her. As long as she’s there I’ll go there for my services

Sport Mazda responded

Trini, I would like to thank you for your kind testimonial and welcome you to the Sport Mazda Family. We are very proud to have you as a valued customer and new Mazda CX-9 owner. I know you will enjoy your new Mazda and the many features that will make your ownership enjoyable and every mile you drive safe, happy and Mazda fun. The Premium quality of the new CX-9, without the high price, has made it a very popular model for 2019. Thank you for choosing Sport Mazda for yours. Thank you for the nice comments for Izzy and Mark. I know they will really appreciate knowing how helpful they were to you in your car buying experience. I am proud of the entire sales and finance team and are happy to know that they made your leasing experience a pleasant one. JAY MEALEY, OWNER

Sport Mazda responded

It was very kind of you to take your valuable time to let others know about your car buying experience at Sport Mazda. It is because of wonderful customers like yourself that encourages our entire staff to do everything they can to provide the service you should expect and deserve. Your kind comments about Luis, Karina, Michell and Rey were greatly appreciated and I am sure they are so happy to hear how they provided you the "Best car buying experience ever!". Welcome to our Sport Mazda Family and on their behalf let me wish you many safe, happy and fun miles in your new Mazda. We will always be here to assist you throughout your ownership. You will always be welcome here and we look forward to your return for your next Mazda. Thank you, JAY MEALEY, OWNER

Sport Mazda responded

Thank you for your kind comments for Nick and the staff at Sport Mazda Service Center. Please accept my apology for the oversight on the resetting of the Service is Past Due message. It is certainly something that we should have made sure took place. I have asked the new Service Manager, Chuck McIntosh, to insure that our service closure procedures insure incidents like this are eliminated. I am very proud of the quality of service we provide and want to thank you for bringing this to our attention. You are our valuable customer and we look forward to the opportunity to provide you the service you deserve, every time. JAY MEALEY, OWNER

Sport Mazda responded

Maggie, Thank you very much for your testimonial. Leasing is a very popular option and I am so glad that Izzy Camareno was able to assist you with yours. I know that you will enjoy your new Mazda and we are certainly happy to have you as a member of our Sport Mazda Family of Staff and Mazda Owners. We will be hear whenever you need us to make sure you have a wonderful leasing experience. I am sure that Izzy will always make himself available to assist you when needed. On behalf of the entire Sport Mazda Team, thank you so much for being our valued customer. JAY MEALEY, OWNER