Sport Mazda

Sport Mazda responded

Nana, thank you for your kind review. I was sorry to hear about the situation and was assured it would be taking care of quickly. Thank you for being a patient customer. We try our very best to make sure you receive the service you expect, every visit. JAY MEALEY, OWNER

Nana responded

Mr mealey I make this review no because of the service schedule but the issue cannot be found on the car after more the 2 hrs in the shop and still making the noise I am very disappointed

Sport Mazda responded

Cabreralvaro, Thank you for your kind review and for being a valued customer of Sport Mazda. A large number of the Sport Mazda staff is Spanish-speaking and I am sure that if you let us know either when you make your next appointment or upon your arrival at the deaerslhip, we will be happy to arrange that for you. I promise you that we value every single customer and our facilities and processes have all been designed to make sure you are comfortable and enjoy your visits to Sport Mazda. Thank you for being our customer and for your 5 star review. JAY MEALEY, OWNER

Sport Mazda responded

Kevin, I want to thank you so much for your kind review and for choosing Sport Mazda for your first car purchase. It is always a matter of pride to make sure that a first time buyer receives a car buying experience that they will remember fondly. I am so happy that Marilyn Santos and the rest of our sales team was able to make it a enjoyable and successful one for you. I am proud to welcome you personally to our Sport Mazda Family of Owners and Staff. I can tell by your photo that you are very happy to be driving away in that beautiful new Mazda 3. I hope that it provides you all the enjoyment and exciting driving experiences that you desire and that you feel the unique FEEL ALIVE sensation every time you are behind the wheel. Your Sport Mazda Family will be right here throughout your ownership experience to support you when you need us. The kind words you had for my dealership, including Marilyn Santos, your salesperson, is appreciated by each and every one here. And, you recommendation of my dealership, SPORT MAZDA, to others is a very kind and thoughtful gesture. I am proud to have you as our valued customer. JAY MEALEY, OWNER

Sport Mazda responded

Thank you for your kind review. I am sure both Ellie Diaz and Stephen Mendez will appreciate your wonderful comments, just as I have. We are all very happy that you chose the Sport Mazda Service Center for your car care. Ellie and Stephen, like our other great Service Advisors, are always on the watch to insure that customers can avail themselves of every available opportunity to save money on their service are to receive available services. It was our pleasure to make sure you received that extra care and that you had an enjoyable and successful visit. Thank you so much for letting others know about your visit. JAY MEALEY, OWNER

Sport Mazda responded

Ashley, I was certainly very happy to read your review. I was proud to know that Jacob, Kiera and Juan made you feel welcome and did a great job providing a First Car Buying Experience that was memorable. I am always grateful to hear when someone has chosen Sport Mazda for their first car. I and the entire staff want to make sure you know that we are honored to have you as a brand new member of our Sport Mazda Family. Just like your family, we will always be here to assist you throughout your ownership experience. I am sure that Jacob and the rest of the team will be so happy to hear that you appreciated their support. When you felt that they were working with you, you were right. Our goal is to Listen to the Customer's Wants and Needs, and then to do Everything We Can to Make Sure the Customer Gets Them. In every respect, they were working for you and I am so glad to hear that they were successful. I wish you many, many miles of safe, happy and fun driving in your new Mazda. With all the new features in the new Mazda, it is no longer Zoom-zoom, but FEEL ALIVE that best exemplifies the sensation you feel every time you are behind the wheel. Please enjoy it and don't hesitate to let others know about your other family, the Sport Mazda Family, that made it so special for you. JAY MEALEY, OWNER

Sport Mazda responded

Caceresaxel, I want to thank you both for the nice photo and the wonderful review. It is certainly my honor to welcome you to your Sport Mazda Family of Mazda Owners and Staff. We look forward to assisting you throughout your ownership experience and making sure that you enjoy every single mile of safe, happy and fun driving in your new Mazda. It is certainly a beauty and you both look so happy with your purchase. I can see you enjoying the FEEL ALIVE sensation that comes with your new Mazda, every time you get behind the wheel. Thank you so much for letting others know about your experience and about the way Marilyn Santos assisted you throughout your buying process. She is a kind and caring professional and truly does care that your needs are met. Marilyn and her fellow salesperson subscribe to our goal of LISTENING to the customers wants and needs, and then DOING EVERYTHING THEY CAN to make sure they GET WHAT THEY WANTED. It does make for a very friendly and enjoyable visit and like yourselves, often leads to a happy ending. On behalf of Marilyn, Sport Mazda, and our great staff, I want to personally thank you for the recommendation you have given us. We will always do all we can to be worthy of that trust. Thank you, JAY MEALEY, OWNER

Sport Mazda responded

TMain, Thank you so much for your review. While every customer does not receive his service car back within 20 minutes, it is not because we didn't try. I am proud of the great group of Service Advisors and Technicians that make sure our customers receive the best service for them and their cars. Nick Radoslavov is one fine Service Advisor and I know that he appreciates your kind words for him and Sport Mazda, just as I do. Thank you for being a great service customer. JAY MEALEY, OWNER

Sport Mazda responded

Angel, Thank you for the great review. It makes me very happy to know that Nick Radoslavov made your recent visit to the Sport Mazda Service Center a great visit. He, like all of my wonderful Service Advisors, are so important to making your visit enjoyable and successful. They are the vital link between you and our great group of certified technicians, and make sure that you and your car receive the best service possible. Thank you so much for your kind comments and for being our great customer. Sport Mazda is proud to have you. JAY MEALEY, OWNER

Sport Mazda responded

One of the most important things to me has been the reading of testimonials from my customers. Over the last 8 years, we have made many changes and almost every single one of those were made based on what customers write. I value your input and promise you that the issue you raised will be addressed. I want to thank you for looking past the issue to place your trust in us to provide you a new Mazda. I can only conclude that we were able, through the miscommunication, to find you a car you wanted at a great price. I want to welcome you to our Sport Mazda Family and wish you many, many miles of safe, happy, and fun driving in your new Mazda. We will always be here to support you throughout your ownership experience and do everything we can to prove to you how valuable a customer you are to Sport Mazda. I want to thank you so much for your review and for Recommending us to others. We will do our best to continue to be worthy of your trust. JAY MEALEY, OWNER

Sport Mazda responded

Sergehack, Thank you so much for your very kind review. I know Marilyn Santos will be excited to know that you gave her service a 500% positive rating. I want to thank you so much for being our valued customer here at Sport Mazda and for taking your time to let others know about your experience. Being professional just means that we do everything we can to make sure you get what you came for without all the hassle and pressure. If we did that for you, and you are happy with the car you purchased, then we all had a successful visit. Proud to have you as our customer. JAY MEALEY, OWNER