Sport Mazda

Sport Mazda responded

Thank you very much for your testimonial and for the great compliment you paid to Mayeline Sosa. I understand exactly how you could feel that way about Mayeline and your reason for purchasing. I have long believe that great customers make great salespeople and that what makes a dealership successful. That is why every testimonial is responded to as often as I can I say just how grateful I am to my wonderful sales team, like Mayeline. I want to thank you so much for telling me that she was the reason you bought from us. I am very grateful to YOU and to MAYELINE. I want you to know that Sport Mazda has been the Dealerrater Mazda Florida Dealer of the Year every year since 2013, and 3 of those years we were Dealerrater Mazda U.S. Dealer of the Year. Every testimonial (positive or negative) is read and responded to. I also learn from my customers what works and what doesn't, who works and who doesn't, and just what I should do to make us a better dealership, for my staff and for my customers. Your testimonial was a great reminder to me about what really makes a great car buying experience. I can see by your photo you are very happy with your new Mazda and it is a beauty. It is also a Top Safety Pick+ and an award winner loaded with features that provide the FEEL ALIVE sensation every time you are behind the wheel. I want to also welcome you to the Sport Mazda Family of Staff and Mazda Owners. I promise you that we will be here to provide you the service and support you deserve, as long as you own your new Mazda. I can see by your photo you are very happy with your new Mazda and it is a beauty. It is also a Top Safety Pick+ and an award winner loaded with features that provide the FEEL ALIVE sensation every time you are behind the wheel. We wish you nothing buy enjoyment and safe, happy, and fun Mazda miles throughout your ownership. You and your Mazda will always be welcome at Sport Mazda South. By the way, our success has allowed us to open Sport Mazda North on 17-92, just north of 434 in Longwood. If it is ever more convenient, please do not hesitate to stop there for assistance. I promise you will receive the same great service. It is what our owners deserve. JAY MEALEY, OWNER

Sport Mazda responded

Wow! I loved your checklist of the many things that impressed you about Sport Mazda. I am going to copy that down to make sure I feature all of those things for potential customers. As I read it, I realized just how much these testimonials have meant to us over the years. I can't think of any changes we have made to our process, facilities, and staffing that have not been prompted by something our customers told us they liked or wanted in these testimonials, just as you did. Knowing that you appreciated each of those things, and were prompted to write this testimonial because of it, makes me so grateful to Michell Hernandez, your salesperson, and Jason Santiago, manager, for making sure that you had an enjoyable and successful visit and found the quality used car you wanted here at Sport Mazda South. You recommended us to other with a 100%. I appreciate that very much and want you to know we are proud to have you as our customer and you will always be welcome to visit us whenever you need. Thank You! JAY MEALEY, OWNER

Sport Mazda responded

Joan, I am so happy to see the photo of you and your daughter enjoying the purchase of your quality pre-owned 2018 Mazda3. I am certainly grateful to Jorell Figueroa, a wonderfully kind and caring individual, and a real Mazda Professional. Being a first time buyer, I am happy that you had Jorell for to assist you. Believe me, we insist that our staff make sure every question is answered and every concern addressed, honestly, before our customers make a buying decision. It makes it so much better for both you and Jorell and you could leave happy that your decision was the best for YOU. Thank you so much for the kind testimonial and for the nice things you had to say about Jorell. It is our staff that makes every visit enjoyable and successful for you, our valued customers. We wish you nothing but safe and healthy for you and yours throughout the coming times. May you enjoy every single mile you drive. JAY MEALEY, OWNER

Sport Mazda responded

Quinn, I am so happy to hear that Mike Busted provided you an enjoyable visit, providing you the assistance you needed to find the car that was right for you. If it was the "exact car I needed" then I am doubly grateful to him for making your experience successful too. We both appreciate the kind comments you made about Mike and I am sure you will certainly have a "friend at the dealership" whenever you need him. I am happy you found YOUR car from our large inventory of quality used cars. We try very hard to keep the most popular makes and models that we can find that pass our rigorous certification process. Please enjoy your quality used car and we will be happy to provide you the service and support you need throughout your ownership. You will always be welcome at Sport Mazda South. JAY MEALEY, OWNER

Sport Mazda responded

Thank you for your kind testimonial and I want to welcome you to our Sport Mazda Family. It was very nice of you to write about Michael Busted and let others know about your car buying experience at Sport Mazda South. I am very happy to know that you found the new Mazda that you wanted here at my dealership. You will find that the new Mazda is certainly a car you could learn to love. It is loaded with features, both inside and out, that provide you the comfort, entertainment, performance, and the exhilarating FEEL ALIVE sensation every time you get behind the wheel. As a Top Safety Pick+ rated, you can enjoy every single mile of SAFE, HAPPY, AND FUN driving in your new Mazda. And, you can do so with the confidence that Sport Mazda will be here throughout your ownership to provide you all the service and support you deserve. Thank you again for being our valued customers and you will always be welcome at Sport Mazda, both South and North. JAY MEALEY, OWNER

Sport Mazda responded

Yanitza, As I said in the response to your Google testimonial about this visit, I am proud to have you as our valued customer and you will always be welcome as a member of our Sport Mazda Family. The words you wrote about Jorell and Juan were an inspiration to the entire staff and we could not be happier that you found the new Mazda you could love here. Thank you for both this testimonial and the one you provided in Google. Much appreciated. JAY MEALEY, OWNER

Sport Mazda responded

Alex, I am so grateful to you for this great testimonial about your recent service experience at Sport Mazda South. I am especially proud of the assistance that Stephen Mendez, your Service Advisor, providing in making sure your concerns were addressed quickly and to your satisfaction. I am confident of the technical expertise that my service team maintains and always insist on updating systems and training to keep it that way. Thank you so much for letting others know about your experience. I appreciate reading testimonials like yours. I read testimonials so that I know what our customers want and need, and over the years I have made so many changes based on them. Thank you so much for taking your valuable time to let me know. JAY MEALEY, OWNER

Sport Mazda responded

I want to thank you for your testimonial and for letting others know about Jorell Figueroa, your Mazda Sales Pro. He is not only a fine young man, but he is a second generation employee here and comes from a wonderful family of automotive professionals. You could say that it is in his blood. Your kind comments are appreciated and I know he will be proud to know you found him to be patient, helpful and thorough and made sure you had an "easy and unforgettable" car buying experience. Going above and beyond means he was providing you the service YOU DESERVED. We are proud to have you as a new member of our Sport Mazda Family of Staff and Mazda Owners. We are so happy to have another new Mazda Owner in our area. I know that you will grow to love your new Mazda and be very happy with your car buying decision. Besides being a Top Safety Pick+, named the 3rd Best Brand by Consumer Reports, and loaded with features, your new Mazda will provide you the FEEL ALIVE sensation every time you get behind the wheel. You have our wish for nothing but Safe, Happy and Fun miles in your new Mazda. We will be here to provide you our best service and support as long as you own it and you will always be welcome at Sport Mazda South. JAY MEALEY, OWNER

Sport Mazda responded

Ms. Young, Thank you for taking your valuable time to write such a glowing testimonial for Ashley Ramsey, your Sales Pro. I am always proud to know that a member of my Sport Mazda North Sales Team is appreciated for the customer service they have provided. "Amazing" is a powerful word and I know that Ashley will be very happy to read your comments. We are all very happy to have you as our valued customer and that you found the car you wanted here. Sport Mazda maintains a large inventory of high quality used cars on both our lots, Sport Mazda South and North. I am glad you found the one that made "a lifetime dream come true." Your testimonial and your recommendation for Ashley and Sport Mazda South are greatly appreciated. JAY MEALEY, OWNER

Sport Mazda responded

Tiffany, That you were happy with your car buying experience is all we hope for. Our goal is always to provide our customers with the service the deserve and to make them feel respected and appreciated. I know Jorell Figueroa, your sales professional, is the kind of person who is dedicated to doing just that. Listening to your wants and needs is the first part of our Sport Mazda Car Selling Process. Once that is done we then do everything we can to make sure you get what you came for. Throughout the process, we make sure to answer every question and address every concern, making sure you have all the information you need to make the best car buying decision for YOU. If all that happens, then you will have a successful visit and leave with the car you wanted. I always say, "Don't let a dealer stress you out, car buying should be fun." I am so happy you enjoyed your visit to Sport Mazda and we are so proud to have you as our customer. Thank you so much for recommending Sport Mazda South to others. You will always be welcome here. JAY MEALEY, OWNER