Sport Mazda

Sport Mazda responded

It is our pleasure to make sure our valued customers, like yourself, have access to the service required to keep their cars well maintained during this terrible pandemic. Please know that we are doing everything possible to adhere to safety standards that will protect our customers and their cars during your visits. If you have a chance please see the video on the steps we are taking to keep you safe from COVID-19. Thank you so much for trusting us with the safety of you and your car. We appreciate you taking your valuable time to let others know about your visit and I know that Alex Stinvil appreciated every kind word you had to say about him. Thank you again for visiting our Sport Mazda South Service Center. From all of us, we wish you and yours nothing but safe and healthy days ahead. JAY MEALEY, OWNER

Sport Mazda responded

I apologize that we did not let you know about the delay with the parking sensor before you drove all the way to the dealership to pick up your car. Any unnecessary travel during these times is something we should have done everything to eliminate. I will be discussing with my management team the need to insure that there is even more communication between sales, service and customer during these times. I appreciate you using our online processes to complete the sale ahead of time, and it should have been so much easier for you to sign and drive away in your new Mazda. Please accept my apology and know that we continue to try very hard to make things safer and easier for our customers during this pandemic. I want to thank you so much for choosing us for your new Mazda. We are happy to have you as a member of our Sport Mazda Family and are very grateful that you trusted us enough to return for your second car. Throughout the pandemic and beyond, we will be here to provide you the service and support you deserve. May you and your family have nothing but safe and healthy days to come. Thank you for your patience and understanding and I know that Luis, Michell and Mayeline, your Sales Team, deeply appreciate your kind words and testimonial. JAY MEALEY, OWNER

Sport Mazda responded

George, I sincerely hope that you and yours are enjoying the 2020 Mazda CX-5 that you recently purchased from Sport Mazda South here in Orlando. I appreciate so much that you chose to drive all the way from Inverness to buy your car at my dealership. Thank you very much for being a loyal Mazda customer and a valued member of the Sport Mazda Family. The word Family is important to us all and the fact that you and your daughter both came to purchase new Mazda CX-5 Grand Touring models together made this extra special for your salesperson, Ashley Ramsey, and my dealership. I am sure after the many nice comments you had for Ashley that having her be available for your future Mazda purchases will certainly not be a problem. I know we have discussed you and your family and your recent purchases and she was really proud to have the opportunity to assist you both. We both want you to know that your testimonial is greatly appreciated. It was wonderful for us that you could work with Ashley ahead of time and we could make sure your new Mazda CX-5 was waiting for you to minimize your time on site. She did mention that was something you and your daughter wanted as well as making sure that both had the Appleplay feature. Since you already were driving a CX-5 Grand Touring, I know you will be able to appreciate the changes and many new features that will make your comfort, safety, styling and performance so much more enjoyable. It truly does provide the FEEL ALIVE sensation every time you are behind the wheel. It was so nice of you to let others know about Ashley and Mike Craig-Voyk who assisted you so well in Finance, and the young lady who provided you the familiarization with your new CX-5 and its features, all, working as a team, making sure you received our best service. Your kind comments and letting others know about your experience is very important to us. Thank you so much. Please enjoy your new Mazda CX-5 Grand Touring and we will always be here to provide you the service and support you deserve throughout your ownership. You and your family will always be welcome at Sport Mazda. May you all stay safe and healthy and enjoy your new Mazda every day. JAY MEALEY, OWNER

Sport Mazda responded

I have heard so many nice things from Ashley Ramsey about your family and their loyalty to Mazda. She is a wonderfully caring and friend individual who makes sure that her customers enjoy their car buying experience and leave happy with the car they want, at a great price. I am told that is just what she did for you. I have always believed that great customers make great salespeople, who in turn make great dealerships. We are so proud to have you as our great customers. I am told you were anticipating this purchase for quite some time and that you and your husband had been working with Ashley for quite some time, awaiting the end of your lease. Your choice of the new 2020 CX-5 Grand Touring should be a big difference for you in features, comfort, styling, and performance over the CX-5 Touring you were driving. I know that ApplePlay was important to you and your father and I am so happy that you will both be enjoying that for years to come. Please accept my sincere appreciation for the kind comments you had about Ashley and the service she provided. I know she worked extra hard to make sure you had everything completed on-line and made it so easy for you to just pickup and sign for your new CX-5 with minimum time at the dealership. Driving all the way from Inverness to Sport Mazda South was made worth it by the actions of Ashley to make it happen the way you wanted. It was our pleasure to serve you and we are so proud you are a member of our Sport Mazda Family. Our wishes for nothing but happiness, safety, and good health for you and yours. We will always be here to provide you the service and support you deserve as our valued customers and friends. JAY MEALEY, OWNER

Sport Mazda responded

I certainly agree with you about Ashley Ramsey and on her behalf I want to tell you how much your testimonial is appreciated by her and by me. I am proud of the great group of people I have working at my dealership. Sport Mazda is a success because of those dedicated individuals who do everything they can to make sure our customers received their best, every time. She is, as you say, a consummate professional, but even more than that, a very kind and caring individual. Making sure you had the answers to all your questions and concerns is essential to you being able to make your best car buying decision. Thank you so much for your kind words and strong recommendation of Ashley to others considering a car purchase. I was just talking to Ashley and she told me all about you and how important this car was to you. It is now much easier for you to get to work, instead of having to use a Lyft, and how it will be so much more convenient for you and your mom to get around. We are proud to have been able to supply your first car that you have bought for yourself. We want you to know that our entire staff welcomes you to our family and we look forward to making you welcome every time you visit this dealership. I heard that you were almost a home delivery, but Ashley knew you worked so close to the dealership, she picked you up, had the car ready, and you signed and drove right out with your first car. Thank you for choosing us and you will always be a valued customer. Best to you and Mom and may you both stay healthy and safe. JAY MEALEY, OWNER

Sport Mazda responded

Sergio, Thank you for the very kind comments about Ashley Ramsey and how she assisted you in your car search. I am so happy you chose Sport Mazda and you were able to find a great 2017 Nissan Rogue Sport that met you needs. It was very kind of you to let others know about your experience at Sport Mazda South and the great service Ashley and her team provided. To read that you were very satisfied with the quality of our staff means a great dealer to all of us. We wish you the very best and want you to know that you will always be a welcome and valued customer at Sport Mazda. May you and yours be safe, happy and healthy. JAY MEALEY, OWNER

Sport Mazda responded

Wendy, Thank you. We appreciate the kind words for the staff and dealership and thank you for letting others know about your car buying experience at Sport Mazda South. I want to congratulate you on your great selection in your certified pre-owned 2019 Mazda CX-5. It is a beauty and will be quite a driving change for you from your Honda Civic. Please enjoy every mile you drive and with all the great features in your new CX-5, I know you will have nothing but safe, happy and fun Mazda miles for a long time to come. Thank you again for choosing Sport Mazda South. You will always be welcome here. For your convenience, we now have a second Sport Mazda dealership in Longwood. The former Fairbanks Mazda is now Sport Mazda North and you will be able to find the same great experience with their service team that you had here. Of course, Jacob, Ellie and all the rest of the team will always be happy to see you here. Thank you again, and please stay healthy and safe. JAY MEALEY, OWNER

Sport Mazda responded

It is our pleasure to provide the new Mazda 3 and to welcome you to the Sport Mazda Family. I am happy that my wonderful sales team was able to assist you with making your "perfect choice" from our large inventory of brand new Mazda cars and SUVs. The Mazda 3 is a beauty and will provide you many, many miles of safe, happy and fun driving. It is loaded with features that will make your driving experience enjoyable, comfortable and have you experiencing the FEEL ALIVE sensation that comes with every new Mazda. We will be here throughout your ownership to make sure you receive all the great service and support you need. We are proud to have you as our customer and you will always be welcome at Sport Mazda South. May you and yours be safe and healthy and able to enjoy your new Mazda3 for a long, long time. JAY MEALEY, OWNER

Sport Mazda responded

I am so glad to hear that you and your little one had a good experience at the Sport Mazda Service Center. Family is important and so is the comfort and enjoyment of our customers. It is hard to wait, and with a one year old I am sure you were relieved when Stephen Mendez, your Service Advisor, and his team, did everything they could to make sure you didn't have to wait too long. I hope you could enjoy some of the amenities we provided in the customer lounge. Everything there was provided to make sure our valued customers enjoyed their visit. Thank you for being a loyal Sport Mazda customer. You and your little one will always be welcome at my dealership. JAY MEALEY, OWNER Please take a look at my video on the front page of our website to learn about special services we are providing during this trying COVID-19 pandemic that may make it even easier for you.

Sport Mazda responded

One of our major goals for our Service Team is to make sure that our customers are informed throughout the visit, and in a way that makes it easier to understand the condition of the car and be able to see today's needs and be able to plan for future ones. The video update from your mechanic is another great addition to provide you all the information you need to make the best possible decisions for you and your car. I am so happy that you liked it. On behalf of Ellie and Nick, your Service Advisors, let me thank you for the kind testimonial and for being our loyal service customer for these many years. We are proud to have you and look forward to seeing you again when you need us. Remember, you and yours will always be welcome at Sport Mazda. JAY MEALEY, OWNER