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Spitzer Toyota Monroeville - Service Center
Monroeville, PA
352 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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352 Reviews of Spitzer Toyota Monroeville - Service Center
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May 14, 2021
Deana Hicks kept me advised and explained what they were going to repair. I appreciated having her as advisor and would recommend her to anyone going to repair. I appreciated having her as advisor and would recommend her to anyone More
by Newtexas4
Employees Worked With
May 13, 2021
Thank you Deana Hicks for such wonderful/helpful and friendly service. You are the type of customer service that keeps "customer(s)" coming back. And, most of all ...Thank you Spitzer Toyota for hav friendly service. You are the type of customer service that keeps "customer(s)" coming back. And, most of all ...Thank you Spitzer Toyota for having such friendly/helpful working at the service desk ... Jan Johnston More
by JJ
November 20, 2019
Poor Customer Service I brought my 2018 Toyota Camry in to get it inspected because my state/emissions were up at the end of November. I put on my drop box envelope to see I brought my 2018 Toyota Camry in to get it inspected because my state/emissions were up at the end of November. I put on my drop box envelope to see if a wheel alignment was needed, put on winter tires, mount and balance, and to check my transmission because the car was shifting smoothly between gears. I was advised the cost of the services done to my vehicle were $322 and received a phone call after the work was completed, instead of a prior phone call to let me know a wheel alignment was needed and would be $100. The service manager advised me after looking up my work order that the transmission/shifting issue I wanted looked into was never completed. It seems like Spitzer was only concerned with doing work that they could charge for but the safety of my vehicle was neglected because it still isn't shifting right. The manager did offer for me to come back out there but I live 30-40 minutes away, which means I have to take time out of my day to come back out there because of their negligence. A sorry was giving but that's it, going above and beyond didn't seem like a concern to correct this situation. The conversation between the service advisor and I only exacerbated the situation because Deana Hicks indicated it was my fault and I approved the work to be done since I signed the drop box envelope. I purchased my vehicle in April of 2018 and this has been the worst experience that I have ever encountered with Spitzer's service department. This incident More
by dcan8384
Employees Worked With
September 08, 2019
Clean, friendly, and good service work! This is my 2nd dealership that I've had to deal with and they are much better than Hyundai! Toyota's are very reliable vehicles and I plan on keeping This is my 2nd dealership that I've had to deal with and they are much better than Hyundai! Toyota's are very reliable vehicles and I plan on keeping my Toyota Camry until the wheels fall off. Which is why I'll be using Spitzer Toyota for parts and repairs! More
by Vince D
October 26, 2018
Great service!! I was at Spitzer Toyota last week for my 10,000 oil change and as usual had outstanding service. From the time I arrived until I left everyone was fri I was at Spitzer Toyota last week for my 10,000 oil change and as usual had outstanding service. From the time I arrived until I left everyone was friendly and very informative as to what was done. More
by Rynealex2
August 02, 2018
AMAZING! I bought a car from Toyota back in April and was very excited about this big step! Come June the check engine light was on and I didn’t know why! Call I bought a car from Toyota back in April and was very excited about this big step! Come June the check engine light was on and I didn’t know why! Called Brian and he got me in for the earliest appointment to get the diagnostic run & then wait for it.. WAVED MY FEE! To some people it may not be a big deal but for this broke college student, it meant a lot. He’s super helpful & truly cares about getting people into cars that work for them! More
by Ekberg
Employees Worked With
Brian Johnston
May 17, 2018
Service to a T I’ve been to other dealerships but this is now my fav, when it comes to service. From the moment I was greeted with a smile to when I picked up my ve I’ve been to other dealerships but this is now my fav, when it comes to service. From the moment I was greeted with a smile to when I picked up my vehicle. Special recognition to James, the Assistant Service Manager, he knows what customer service is, listened to my needs and thanked me for my business. He went the extra mile to research a recall notice I received at my home, which ended up not pertaining to my vehicle and apologized for the inconvenience and concern a safety recall may have caused me. Clean service area, comfortable waiting room, finished the car at the time expected. Thank you James and Spitzer for making it a good day. You get what customer Service is all about! More
by Swedge
Employees Worked With
James, Assistant Service manager
February 06, 2018
Easy to deal with , Deana helped get my 2001 sequoia back on the road after needing a new battery. Thought there might be more wrong with my vehicle aside from the obvi , Deana helped get my 2001 sequoia back on the road after needing a new battery. Thought there might be more wrong with my vehicle aside from the obvious, I felt like she made sure it was nothing more then just the battery and I was on my way More
by 2001 sequoia
Employees Worked With
December 30, 2017
Too proud to admit a mistake Ordered an item and they got me the wrong thing.. Came to tell them and get a refund, they told me it's my fault and didn't give me the refund... What Ordered an item and they got me the wrong thing.. Came to tell them and get a refund, they told me it's my fault and didn't give me the refund... What am I supposed to do with this item now?!! What a waste of money and time... More
by Wantingjustice...
Employees Worked With
Janet Boyle
October 18, 2017
Extended warranty issues They sell an extended warranty offered by a company that is not easy to deal with. I've had to take my vehicle in several times for major repairs. I w They sell an extended warranty offered by a company that is not easy to deal with. I've had to take my vehicle in several times for major repairs. I was denied coverage every time. The finance manager is awesome. He was able to get matters resolved with the warranty company. More
by Unhappy customer
Employees Worked With
