Spitzer Kia Cleveland

So I bought my car June 30. Starting on July 1 the calls started. It seemed like ever other day they were calling me because something was wrong with the paperwork or they put the wrong VIN on the paperwork started. It seemed like ever other day they were calling me because something was wrong with the paperwork or they put the wrong VIN on the paperwork or they had the wrong license number for title transfer. That lasted for several weeks. I thought the harassment was over. Today I got a call from Tammy telling me that she needed my VIN. I brought my car to Spitzer after work so they could get the VIN but they had no record of anyone needing my VIN. Once again they have lived not disappointed there reputation. :-( And regarding the question that follows this survey "Would you trust the integrity of a consumer review if you knew it was written in the dealership's showroom?" Absolutely not. My experience with Spitzer has been that they coerce you to make a good review even telling you the website to go to www.dealerrater.com telling you that you really need to give them a good review because they got a bad one from a "crazy lady". Additionally, you're euphoric from just getting a car so you're not really seeing things clearly. More

Being a female and car hunting alone is not the funnest experience. So I knew exactly what I wanted when I went to Kia. When I arrived I was meet by Ted. Even though I had researched the car already Ted sh experience. So I knew exactly what I wanted when I went to Kia. When I arrived I was meet by Ted. Even though I had researched the car already Ted showed me the exact car I wanted and explained all of the different features. He was very friendly and informative. So when we went to talk about the price I knew exactly what I was willing to pay and what I wanted for my trade in. When Ted took this information back to Dave the Sales Manager, Dave came out and sat with us and talked it over. I find it so annoying when the Sales Consultant has to keep running back to his manager, this didn't happen at Kia. I thought it was great that Dave came out and worked with us. The experience of buying a car was made less stressful by both Ted and Dave! Ted went above and beyond to make this a great experience. He even cleaned my license plates before putting them on my new car. More

I had received a post card from Spitzer KIA this past summer and at that time was simply gathering information and called about trading my old KIA for a new one. Ted Sawicki was the salesman who picked u summer and at that time was simply gathering information and called about trading my old KIA for a new one. Ted Sawicki was the salesman who picked up the call. He was friendly and informative. Last week when I knew I had to make the purchase I chose Ted and Spitzer KIA to call for an appointment to buy. Again Ted and everyone I met at Spitzer was helpful and friendly. I was met as soon as I pulled into the lot. It was easy to put 5's for customer service, quality of work, and friendliness. The overall experience and price included a stressful experience for me but those were my own issues of such a huge purchase in my life and not to be counted against Spitzer, in fact, they worked with me for 5 hours in all to create something that would work for me and Ted and all were friendly and kind throughout. Another sales consultant (do not know his name) even offered a suggestion to make it work (did not end up going that direction but it was a good idea)! I ended up with a 2012 Soul and this is my third KIA. I recommend Spitzer KIA. When they have their new builing completed it will even be much nicer!The only thing that was overlooked was to fill up my new vehicle with gas before I left. But when it was realized they were very apologetic and quickly took care of it for me. Call Ted Sawicki at Spitzer and I believe you will also have a good car buying experience. More

I recently purchased a 2011 AWD Kia Sportage SX. From the test drive to the final purchase, Kia Spitzer and Ted worked with me to come to a deal that was agreeable for all. Ted was friendly and informative a test drive to the final purchase, Kia Spitzer and Ted worked with me to come to a deal that was agreeable for all. Ted was friendly and informative about the Sportage. I am excited about my vehicle and happy with my Spitzer Kia experience. I will definitely recommend Spitzer Kia to friends and look forward to servicing my Sportage in Spitzers new facilities. More

went in looking for a new kia within a couple of hours walked out a proud owner of a 2012 kia soul THANKS GUYS! Best part was none were on the lot truck brought them after I left Ted called I went back a walked out a proud owner of a 2012 kia soul THANKS GUYS! Best part was none were on the lot truck brought them after I left Ted called I went back and finished my deal More

I had bought a Kia Sportage from here 10 years ago and was not happy with my experience then. Why we came back is still a mistry. We were looking to buy a new 2012 Sorento. For two weeks we would go on Su was not happy with my experience then. Why we came back is still a mistry. We were looking to buy a new 2012 Sorento. For two weeks we would go on Sundays and window shop. We already knew the extras we wanted and the price we were willing to spend. After listening to the speech of this and that we took the bait. They had us give them $100 in good faith. Two days later we get a phone call saying they located a car but it is in PA! I asked how it would get here and the answer was someone will drive it back. There not paying to have it trailered. Not happy with hearing we were getting a car with a few hundered miles on it. I told them I was not interested and would like to pick up our $100 deposit. This gentalman was very upset and said " I thought we had a deal" Needless to say after that comment I wanted our money back right then. I told him I would be there at 3 that afternoon. After letting me sit and wait the gentalman comes out and tells me he cant give it back it till the next day. Apparently no one was there to write us a check. I asked why he didnt call me and tell me that. His answer was he just found out. Total lies. Waste of my time. We did end up buying a new car but not from Spitzer Kia. I recommend Halleen Kia. Go see Gregg. At least the sales people know what there talking about. Also no Money down in "Good faith" More