Spitzer Kia Cleveland

I have been trying to get my Extended Warranty and Gap insurance cancelled since the end of May. Was told by Rob I didn't have to do anything it would be handled by Spitzer Kia. I didn't quit trust this insurance cancelled since the end of May. Was told by Rob I didn't have to do anything it would be handled by Spitzer Kia. I didn't quit trust this so I contacted the GAP Insurance company myself and cancelled. I received the refund but never got anything on the extended warranty. I talked to Tammy today and she said she wasn't aware that either one was being cancelled until she heard from the Gap Insurance company. I still don't have the extended warranty cancelled even though I was told over 2 months ago by Rob it would be. I finally met with the Manager, Tony Black and he fixed the problem right away and even gave me complimentary oil changes. Tony and my sales person Jim Parson are great. More

I was looking for a Kia Soul, specifically one of the plus models, and it had to be in the "shadow" color. Found one in Spitzer's inventory using the Kia site. Scheduled an appointment for the following plus models, and it had to be in the "shadow" color. Found one in Spitzer's inventory using the Kia site. Scheduled an appointment for the following morning at the dealership. J.D. was very helpful in meeting with me to discuss needs and getting me out for a test drive. Jeremy was great in regards to the helping me understand some of the finer points of financing that I was not aware of. Rob found me a good deal for financing (I had been a high risk for credit lenders a few years ago but had brought up my score quite a bit) and the paperwork was done with as little "pain" as possible. Overall, I believe I spent two hours at the dealership that Saturday morning and drove away in my new 2013 Kia Soul +. I would highly recommend this dealership if you are in the market for a new Kia. Bill M. More

Okay let me start by saying this dealership sucks, with a captial "S". I bought a 2012 forte, and every time I bring my car down there I get nothing but trouble. Kia and their warrenty is nothing to me. Ther captial "S". I bought a 2012 forte, and every time I bring my car down there I get nothing but trouble. Kia and their warrenty is nothing to me. There customer service is awful, they are very negative minded. What really threw me over the edge was yesterday when I brought my car is for the free washes they offer, and my trunk lid was scratched. The man as negative minded as he was fixed it. However, I noticed more "dings" on the car. The service manager came out, and said The car was doesn't scratch the car. He is assured of this only on his fourth day there. I am never bringing my car back to Sptizer they CANNOT be trusted. I will be taking it to another dealership. I will NEVER EVER buy another Kia product again. Very Unhappy customer. More

Sales person was excellent. He was respectful, kind, helpful and polite. On the other hand, the manager was quite the oposite. He sat behind his desk, never came out to speak with me and finally took an helpful and polite. On the other hand, the manager was quite the oposite. He sat behind his desk, never came out to speak with me and finally took an attitude with me. I ended up making a deal for about the same car at another dealersip for way less than what they wanted. I will NEVER deal with Spitzer for either a New or Used car again due to this incident. More

Back in Sept. I was in a car accident, and need to look for a new car, my uncle recommended Spitzer Kia, I went there to look, I was greeted by Ted Sawicki, he was kind, fair, and honest with me. A few wee for a new car, my uncle recommended Spitzer Kia, I went there to look, I was greeted by Ted Sawicki, he was kind, fair, and honest with me. A few weeks later after everything was settled with the accident, I went back to buy a Kia Soul, had no problem sat down we worked on a price that I would agree to, and the next day I picked up my new Soul. I just took my Kia in for it first scheduled maintains, had no problems. I would recommend Spitzer Kia. More

This was my 4th Spitzer purchase - my first Spitzer KIA. The process was made easy for me. I'd done my online research and had visited the car show so I knew what I wanted. Mark greeted me as I walked in, The process was made easy for me. I'd done my online research and had visited the car show so I knew what I wanted. Mark greeted me as I walked in, simply asked if he could help and I told him what I was looking for. Never once did he or anyone else try to change my mind or steer me in another direction. Rather, the test drive, papers, financing etc. were faciliated to make it easy and fast. I even called to pick up the car early as my work schedule had changed. Everything was moved up and made ready. Nice job guys! More

I would like to recommend this dealership to anyone looking for a stress-free sales experience when shopping for a new car. The sales associate, J.D. was extremely friendly and helpful and did not mak looking for a stress-free sales experience when shopping for a new car. The sales associate, J.D. was extremely friendly and helpful and did not make me feel pressured in any way. He went out of his way to make the deal happen and spent almost 4 hours with me. He even called my insurance company to switch my coverage from my trade-in to my new Kia Soul. Rob, the finance manager was great as well. He explained all of the paperwork and answered all my questions without acting rushed or annoyed. Before leaving with my new vehicle, I was given a tour of the dealership and introduced to the service manager who was also extremely friendly. I can't say enough about the great experience I had buying my new Kia Soul. I am very happy with my purchase and will definitely recommend Spitzer Kia to anyone looking for a car! More

Tom got things right for us. After working through a few things he bent over backwards to meet our needs. John in service was top notch as well. Sometimes we tend to overreact when making such a big purchas things he bent over backwards to meet our needs. John in service was top notch as well. Sometimes we tend to overreact when making such a big purchase and want things done right immediately. In the end it was done right. Yes, I will be in the market for a car soon and when the time comes I will give Spitzer Kia my business. By the way, Tom Peters really stuck his neck out for us. Class act all the way. More