Spitzer Kia Cleveland | Page 187

Spitzer is a great place to go. This is the second car we have purchased for this dealership. They are awesome. Great experience. Andrew worker very hard at getting everything we n This is the second car we have purchased for this dealership. They are awesome. Great experience. Andrew worker very hard at getting everything we needed at the best price possible. He was great to work with. We recommend this dealership and Andrew. More

Fast and easy car buying experience! This was a very low key, low pressure car buying experience. Everyone at the dealership was nice and easy going and knowledgable. They valued my time This was a very low key, low pressure car buying experience. Everyone at the dealership was nice and easy going and knowledgable. They valued my time and made this one of the most efficient car buying experiences i have ever had! Kuddos!! More

Fun, knowledgeable, professional Andrew was an awesome representative to work with. He was patient with us, he listened to our concerns and was very professional in dealing with our n Andrew was an awesome representative to work with. He was patient with us, he listened to our concerns and was very professional in dealing with our needs. He made it a smooth process and we are extremely happy with the purchase. More

Great experience I recently purchased my vehicle through this dealer and Andrew was my rep. It was brought far the best experience I've ever had when buying a car. Eve I recently purchased my vehicle through this dealer and Andrew was my rep. It was brought far the best experience I've ever had when buying a car. Everyone was very friendly and honest throughout the whole experience. I will recommend Spitzer kia cleveland to anybody searching for their next vehicle. More

Excellent Very friendly greeting and great customer service. The salespeople listened to me as I was confused on what I actually wanted to buy. Would go back Very friendly greeting and great customer service. The salespeople listened to me as I was confused on what I actually wanted to buy. Would go back to lease/buy another car More

Quick and Professional salesman A fun experience with such caring sales staff. Jon Gemelas was a pleasure to work with. Tony Black was a great person to meet and deal with, both ar A fun experience with such caring sales staff. Jon Gemelas was a pleasure to work with. Tony Black was a great person to meet and deal with, both are great guys. More

2014 Sorento motor install So here's my impression of the service department at Kia Spitzer West in Parma (Brookpark and State near 480). I drove my 2014 Sorento from Houston to So here's my impression of the service department at Kia Spitzer West in Parma (Brookpark and State near 480). I drove my 2014 Sorento from Houston to Cleveland to visit family and friends and take a trip to Niagara Falls in Canada. About 1300 miles one way. Upon arriving in Parma (8/4/16) I was at a stop light at Snow and Broadview when my temp gauge all of a sudden started to approach max temp! I turned on the heater to try to cool the engine down and the gauge returned to normal. I drove another 3 mins to my sister's house and shut down the motor. I did a cursory inspection and found no coolant leaks but I could smell radiator fluid. So, I made an appointment online at the closest Kia dealer since my Soto is under warranty and has ALWAYS been dealer maintained ever since I bought it new in Houston (DeMontrond Kia). I dropped it off on Friday morning (8/5/16). First impressions are important. I met with Lisa and she was super friendly and knowledgable. She told me upfront they were busy and would try to get the Soto looked at ASAP but I might not hear anything until Saturday (8/6/16) which I was ok with. I understand it was a last minute drop off and others were ahead of me in line. At least she told me up front. Anyways, I get a call on Saturday afternoon. You won't believe this! My '14 Sorento with 41000 adult-driven, dealer maintained miles has a head gasket leak and needs a NEW MOTOR!!!!! Mind you, I'm from Houston, I'm heading to Canada on Tuesday (8/9/16) and heading back to Houston on 8/18/16!! Now I'm stressed!! I have no car and who knows how long a motor replacement will take? And what about my family's vacation?! Now what?! This is where Lisa, Tony (master Kia mechanic) and the entire Spitzer Kia West team take the cake!!! First, they hook me up with a Dodge Ram rental from Enterprise Rentals. They cover the cost of the rental for as long as they have my Sorento and tell me just to enjoy my trip to Canada and they'll keep me in the loop as parts arrive and repairs begin. While in Canada, Lisa texted me a few times just to keep my informed (like she said she would) and that eased my stress greatly! We returned from Canada on 8/12/16 and the Sorento still wasn't ready. But that's ok because we had the rental. Finally, on 8/16/16, Lisa called and said the Sorento was ready to go! I picked it up and we drove it back to Houston. 1300 miles later, we're safe and sound and back home. I can NOT believe the wonderful service I received from Lisa and Tony at Spitzer Kia!! If I'm ever in need of minor or major vehicle service and I'm in the Parma area, I will highly recommend them to anyone and everyone!!!! More