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Spitzer Kia Cleveland
Cleveland, OH
1,870 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,870 reviews
August 31, 2011
I had bought a Kia Sportage from here 10 years ago and was not happy with my experience then. Why we came back is still a mistry. We were looking to buy a new 2012 Sorento. For two weeks we would go on Su was not happy with my experience then. Why we came back is still a mistry. We were looking to buy a new 2012 Sorento. For two weeks we would go on Sundays and window shop. We already knew the extras we wanted and the price we were willing to spend. After listening to the speech of this and that we took the bait. They had us give them $100 in good faith. Two days later we get a phone call saying they located a car but it is in PA! I asked how it would get here and the answer was someone will drive it back. There not paying to have it trailered. Not happy with hearing we were getting a car with a few hundered miles on it. I told them I was not interested and would like to pick up our $100 deposit. This gentalman was very upset and said " I thought we had a deal" Needless to say after that comment I wanted our money back right then. I told him I would be there at 3 that afternoon. After letting me sit and wait the gentalman comes out and tells me he cant give it back it till the next day. Apparently no one was there to write us a check. I asked why he didnt call me and tell me that. His answer was he just found out. Total lies. Waste of my time. We did end up buying a new car but not from Spitzer Kia. I recommend Halleen Kia. Go see Gregg. At least the sales people know what there talking about. Also no Money down in "Good faith" More
by lisagaye
Employees Worked With
Lady salesperson and Finance manager
August 08, 2011
Everyone I dealt with at the dealership was professional, helpful and made it very easy to purchase my car. No complaints whatsoever. I would refer anyone who is looking to buy a car to Spizer Kia/ Cleveland helpful and made it very easy to purchase my car. No complaints whatsoever. I would refer anyone who is looking to buy a car to Spizer Kia/ Cleveland. Overall, it was a great experience with everyone that was involved. More
by dnaderer
Employees Worked With
Jim Vella Ted Sawicki Scott Newman Rob Licursi
July 20, 2011
Very friendly, fast and thorough service, knowledgeable, good deal on Kia Soul, no B.S. Had my new car in a day and already brought my sister to see Ted Sawicki to buy her new car. good deal on Kia Soul, no B.S. Had my new car in a day and already brought my sister to see Ted Sawicki to buy her new car. More
by pattib
Employees Worked With
Ted Sawicki
July 11, 2011
Easy to work with, and I felt we were treated fairly. The dealership is under construction and while it didn't affect our shopping experience, there aren't many cars in the showroom. There are cars on t The dealership is under construction and while it didn't affect our shopping experience, there aren't many cars in the showroom. There are cars on the lot, however, and the sales team is doing their best to work around the challenges and create a good experience for the customer. More
by jlmolner
Employees Worked With
Ted Sawicki
June 24, 2011
I visited this dealership before discovering this site and reading previous ratings. I'm glad I did. It allowed the view of my experience to be more objective. I dealt primarily with Ted but all of the and reading previous ratings. I'm glad I did. It allowed the view of my experience to be more objective. I dealt primarily with Ted but all of the employees appeared personable. I thought they walked that fine line of allowing prosepctive buyers to "look around" while remaining attentive very well. They certainly have a "we'll get it done" mentality. The finance department got me financing I feel comfortable with and I know I was not an easy sell. Ted even allowed me to use his personal laptop to do some necessary on-line banking. I'm pleased with the car I chose and I never felt any pressure to choose it. I'm a "bottom line" type of person and would have liked some upfront focus put on the pricing of the car rather than delaying all of that to the financing phase. But, having shopped around, I ultimately thought the price, considering all the options the car included, was good. Did I get a GREAT deal? Maybe not, but I got a fair one. I'm happy. The dealership is happy. Isn't this the way you want to do business? I'd give Spitzer Kia West a look. More
by tangytangy
Employees Worked With
Ted
June 17, 2011
We were very pleased with the way we were treated here. We visited this dealer for 3 days in a row and we were never pressured in any way. Ted Sawicki was the most pleasant and knowledgeable salesman we h We visited this dealer for 3 days in a row and we were never pressured in any way. Ted Sawicki was the most pleasant and knowledgeable salesman we have encountered and believe me, we have encountered a few. Ted was informed that we were only "looking" - he never pushed us. We were interested in two different vehicles and he never pressured us to make a decision. As I said, we returned for three days before we made a decision and we were very pleased. We couldn't say enough good things about this dealer - we have been to quite a few and never, never met such a nice group of people. Everyone has been the most pleasant and helpful. I would recommend this dealer to anyone, all the salesmen are extremely helpful, but I would personally recommend Ted - He's the best.... More
by yorkie12
Employees Worked With
TED SAWICKI, JOHN KUSTRON
June 10, 2011
Walked into this dealership with the intent of gathering info. After spending two hours there which most of the time was spent just sitting, we left because we had other things we needed to do plus we had n info. After spending two hours there which most of the time was spent just sitting, we left because we had other things we needed to do plus we had no intent of buying that day. The very next day we came back after going to another dealership and trying to lease but were told we couldnt because of our credit. Told them that Spitzer said we were approved and they told us that Spitzer lied. So we went this time with the intent to lease. Sat there for another two hours while Nancy mainly walked around and had no idea why we were just sitting there. Finally she comes and tells us that they are trying to locate the car we want because it wasnt on the lot. But after two hours they still hadnt found one but they did have us put down the deposit and said they would call when they located one and that it would take 24 to 48 hours to get it to the lot. Then Monday arrives and we go back to the dealership because we still havent heard from them about locating a car. They tell us to CHILL that we are being too pushy and we need to let them do their job. That is why they started raising their voices at us getting rude and extrememly unprofessional. So again we leave after having been there waiting for another hour. We then get a call that they located a car and it would be there at 6pm. So we go back at 6 to sign papers and do what needs done all to find out when we walk in that we are not approved to lease. Now we have already spent 5 hours sitting at the dealership and 3 days waiting for them to find a car and at no time during all of that could they have figured this out?!? So then we look into purchasing that is when we are trying to see what kind of deal they are willing to do, which they arent willing to deal at all. That is also when the finance guy starts getting loud and rude and demeaning. So after that we walked and said have our deposit ready to be picked up we are not dealing with this anymore. The next day we return to pick up our deposit and they tell us we have to wait ten business days from the day we gave it. We then speak with the GM and told him the whole story and he basically tunes us out half way through and then says there is nothing he can do. More like nothing hes willing to do. So now we are still waiting for our deposit and we highly suggest to anyone thiking of going to Spitzer Kia...RUN THE OTHER WAY. They are ALL rude, demeaning, arrogant, cocky, unprofessional people and they dont deserve kindness or business from anyone!!! More
by Martinsfamily23
Employees Worked With
Nancy, Dave, Mike, Rob, Steve
March 08, 2011
I stopped in on a snowy Saturday afternoon to get a look at the new Optima, thinking that I was 6-9 months from really being in the market to buy. Doug was friendly, polite and helpful. I felt no pressur at the new Optima, thinking that I was 6-9 months from really being in the market to buy. Doug was friendly, polite and helpful. I felt no pressure from him to buy immediately. He did suggest after a short time that we do a walk around of my current car so he could tell me what it would be worth in trade. The offer he made was fair. More than I thought I would get in trade. Largely because of that, and the fact that I loved the car, I decided to buy right away. The whole process was pleasant and as painless as buying a car can possibly be. I got no hard sell on options or upgrades and left with exactly what I wanted. Everyone I worked with at the dealership was friendly and professional. I wouldn't hesitate to send my mother to them for her next car. More
by KiltedTim
Employees Worked With
Doug Blazer, Robert Licursi
July 20, 2010
If I had known more about this dealership I never would have stepped foot on their lot. The showroom was in poor condition and in the time I waited for a salesperson I could hear one of the sales staff usi have stepped foot on their lot. The showroom was in poor condition and in the time I waited for a salesperson I could hear one of the sales staff using foul language at the counter. I was about to walk out but then a salesperson approached me. After finding the car I liked, but yet I made it clear I would not buy a car that day because it was the first time I drove the car, the general sales manager joined the other salesman at the table. They were very rude and aggressive attempting me to buy the car that day. The general sales manager made a list of numbers on a blank piece of paper starting at the invoice price attempting to illustrate that he was giving me a deal just over invoice. However, the invoice price was inflated. I still have the paper and did double check that the information was not accurate. Ultimately, I was very aggressive back and got out of there but they managed to maintain a copy of my driver licenses which still makes me uneasy. Do not even think about visiting this dealer. More
by FirstTimeNewCarBuyer
Employees Worked With
Male Salesman, General Manager
June 17, 2010
My wife and I went to Spitzer Kia to look at a Sorento. We were visiting from Canada and were planning on moving to the area a month later and we let the salesman know this right from the beginning so that We were visiting from Canada and were planning on moving to the area a month later and we let the salesman know this right from the beginning so that he understood that we had no intention on buying anything that day. We simply wanted to drive the vehicle and find out some pricing info so that we could budget and when we moved there, be able to simply go and buy whatever we decided on. Sounds reasonable enough, right!? Obviously not. We basically spent 2 hours with the Sales manager and the salesman we started with as they argued with us about the fact that we should be right then. Not only were the extremely rude but they were also extremely aggressive. They refused to give me my drivers license back until I allowed them run a credit inquiry. They didn't listen to our situation at all so rather than impressing us and earning our business for when we did plan on buying a car, they scared us away. In fact, they made my wife cry which resulted in me gathering up all the paperwork they wrote on and walking out. They even tried running after us and yelling at us as we left. Not only was it a terrible customer service experience but the figures they quoted were ridiculous. We were planning on leasing just the basic "no-frills" model. They quoted a lease payment of $380, which we later saw they exact same model with the same package on a commercial with an advertised lease rate of $239/month. Avoid this dealership at all costs!! More
by sitnstew
Employees Worked With
Sales Manager
