Spitzer Kia Cleveland

Spitzer is a great place to go. This is the second car we have purchased for this dealership. They are awesome. Great experience. Andrew worker very hard at getting everything we n This is the second car we have purchased for this dealership. They are awesome. Great experience. Andrew worker very hard at getting everything we needed at the best price possible. He was great to work with. We recommend this dealership and Andrew. More

Fast and easy car buying experience! This was a very low key, low pressure car buying experience. Everyone at the dealership was nice and easy going and knowledgable. They valued my time This was a very low key, low pressure car buying experience. Everyone at the dealership was nice and easy going and knowledgable. They valued my time and made this one of the most efficient car buying experiences i have ever had! Kuddos!! More

Fun, knowledgeable, professional Andrew was an awesome representative to work with. He was patient with us, he listened to our concerns and was very professional in dealing with our n Andrew was an awesome representative to work with. He was patient with us, he listened to our concerns and was very professional in dealing with our needs. He made it a smooth process and we are extremely happy with the purchase. More

Great experience I recently purchased my vehicle through this dealer and Andrew was my rep. It was brought far the best experience I've ever had when buying a car. Eve I recently purchased my vehicle through this dealer and Andrew was my rep. It was brought far the best experience I've ever had when buying a car. Everyone was very friendly and honest throughout the whole experience. I will recommend Spitzer kia cleveland to anybody searching for their next vehicle. More

Excellent Very friendly greeting and great customer service. The salespeople listened to me as I was confused on what I actually wanted to buy. Would go back Very friendly greeting and great customer service. The salespeople listened to me as I was confused on what I actually wanted to buy. Would go back to lease/buy another car More

Quick and Professional salesman A fun experience with such caring sales staff. Jon Gemelas was a pleasure to work with. Tony Black was a great person to meet and deal with, both ar A fun experience with such caring sales staff. Jon Gemelas was a pleasure to work with. Tony Black was a great person to meet and deal with, both are great guys. More

2014 Sorento motor install So here's my impression of the service department at Kia Spitzer West in Parma (Brookpark and State near 480). I drove my 2014 Sorento from Houston to So here's my impression of the service department at Kia Spitzer West in Parma (Brookpark and State near 480). I drove my 2014 Sorento from Houston to Cleveland to visit family and friends and take a trip to Niagara Falls in Canada. About 1300 miles one way. Upon arriving in Parma (8/4/16) I was at a stop light at Snow and Broadview when my temp gauge all of a sudden started to approach max temp! I turned on the heater to try to cool the engine down and the gauge returned to normal. I drove another 3 mins to my sister's house and shut down the motor. I did a cursory inspection and found no coolant leaks but I could smell radiator fluid. So, I made an appointment online at the closest Kia dealer since my Soto is under warranty and has ALWAYS been dealer maintained ever since I bought it new in Houston (DeMontrond Kia). I dropped it off on Friday morning (8/5/16). First impressions are important. I met with Lisa and she was super friendly and knowledgable. She told me upfront they were busy and would try to get the Soto looked at ASAP but I might not hear anything until Saturday (8/6/16) which I was ok with. I understand it was a last minute drop off and others were ahead of me in line. At least she told me up front. Anyways, I get a call on Saturday afternoon. You won't believe this! My '14 Sorento with 41000 adult-driven, dealer maintained miles has a head gasket leak and needs a NEW MOTOR!!!!! Mind you, I'm from Houston, I'm heading to Canada on Tuesday (8/9/16) and heading back to Houston on 8/18/16!! Now I'm stressed!! I have no car and who knows how long a motor replacement will take? And what about my family's vacation?! Now what?! This is where Lisa, Tony (master Kia mechanic) and the entire Spitzer Kia West team take the cake!!! First, they hook me up with a Dodge Ram rental from Enterprise Rentals. They cover the cost of the rental for as long as they have my Sorento and tell me just to enjoy my trip to Canada and they'll keep me in the loop as parts arrive and repairs begin. While in Canada, Lisa texted me a few times just to keep my informed (like she said she would) and that eased my stress greatly! We returned from Canada on 8/12/16 and the Sorento still wasn't ready. But that's ok because we had the rental. Finally, on 8/16/16, Lisa called and said the Sorento was ready to go! I picked it up and we drove it back to Houston. 1300 miles later, we're safe and sound and back home. I can NOT believe the wonderful service I received from Lisa and Tony at Spitzer Kia!! If I'm ever in need of minor or major vehicle service and I'm in the Parma area, I will highly recommend them to anyone and everyone!!!! More

Purchase & Service Purchased 5 vehicles , used and new, at Spitzer over the years . Always had good service and pleased with our purchases . Never had any problems or di Purchased 5 vehicles , used and new, at Spitzer over the years . Always had good service and pleased with our purchases . Never had any problems or difficulties. When did Spitzer become a Kia dealership? I have a 1989 Jeep with 39K and considering a Kia Soul. Is Mr. Kirk Kennedy still with you. He sold us our last vehicle, a 2013 Dodge Durango. Jo Pruchnicki DWPJP@SBCGlobal.net More

Poor customer service. Tried to work w Paul..internet sales and he said they don't negotiate. Every dealer negotiates. He stated they worked hard to get to the best price. Tried to work w Paul..internet sales and he said they don't negotiate. Every dealer negotiates. He stated they worked hard to get to the best price..I showed him the same exact vehicle for 3000 less..still says they don't negotiate. When I say this isn't motivating me to come to your dealership. His response, "what do you want me to say"? I would rather wait until Black Friday or December than go in and be jerked around by this dealership. No negotiating..hilarious! Updated, Nick Pavluk, Spitzer Customer Relations Manager customer relations manager also contacted me and was even more unhelpful in giving me long unneeded explanations on why they don't negotiate. After several emails, he wouldn't budge on even doing an out the door price. Claiming their research and crap was the best around. Well, deal never happened and guess what? Now that vehicle is for sale in bowling green. We were about 700 bucks apart and he refused to negotiate. The tactic just ticks the customer off and you lost out on a sale. I have told several people to avoid Spitzer for this reason. More

Kim Boutll customer care manager SUCKS I brought my Kia in to get an estimate of how much it would cost for my oil change and to fix my lock. I was given an estimate. When I returned to hav I brought my Kia in to get an estimate of how much it would cost for my oil change and to fix my lock. I was given an estimate. When I returned to have the work done, the price of the lock went up $200.00. I asked why the price went up and why isn't it the price I was given I was told she couldn't find it in the computer. Another worker pulled it right up for me in the computer. I asked her why was she giving me a gard time and she told me why didn't I go somewhere else if she wasn't giving me the answers I wanted. The other customers waiting looked at me and commented on how unprofessional she was and how she ever became anyone's manager!!! More