Spitzer Jeep RAM Brook Park

Good sales experiance poor service department. I've always had good buying experience with this dealership, no complaints there at all always an easy pleasant experience. The service department i I've always had good buying experience with this dealership, no complaints there at all always an easy pleasant experience. The service department is another story since they've gotten their dealership back a couple years ago. The last 3 times I've been in for service I had excessive wait times. A few months ago I went in for an oil change tire rotation and multi point inspection which is supposed to include checking the tire pressure. HOURS after I left the low tire pressure light comes on, I check and sure enough the tires are low , so I'm thinking I got hosed on the multi point inspection. My most recent visit I had one rotor worn so I asked them to check it out (I had already checked myself that's how I know it was only one, the other three were fine) and I asked for an oil change. They called and told me the repair cost (double what others were charging) I said just change the oil I'll take care of the breaks. They said they were just about done I could pick it up within the hour. I show up 90 minutes later my car is still on the lift with no tires on it. I tell them to just forget the oil change I'll go somewhere else just give me my car, they say they can't because the tech. drained the oil and went to lunch . So I waited another 40 minutes. They didn't charge me for the oil change because I was so mad , BUT it gets better. I filed a complaint with Chrysler about the one rotor going bad because I have low mileage and one break should not wear faster than the others. Only to have Spitzer tell them both rear brakes were worn evenly due to normal wear and tear. When they were not I had all 4 wheels off 3 were in good shape 1 was down to nothing. Chrysler denied my claim. I've been going to Spitzer for new cars and service since 2003 and I have refered many others to them. I don't know if I'll be back. I definitely won't go back to the service department. Very very very disappointed . I used to think highly of them. More

I can't say enough about Bob. He brought my faith back to car salesmen. He helped my girlfriend buy her first vehicle. He went out of his way in doing so. I will be back Bob. back to car salesmen. He helped my girlfriend buy her first vehicle. He went out of his way in doing so. I will be back Bob. More

Called and told me what my problem was and save me a trip on a very snowy day. That was nice of him. Thank you on a very snowy day. That was nice of him. Thank you More

I want to recommend Bob Ott as a salesman who was genuine in his approach and very thorough. He was not over-bearing and what you see is what you get. He treated my wife and I with professionalism and fairne in his approach and very thorough. He was not over-bearing and what you see is what you get. He treated my wife and I with professionalism and fairness. He certainly went out of his way to ensure we found the car we wanted.Thanks Bob and Spitzer is very lucky to have you on their team. More

My wife and I had a great experience at this dealer,Erica vella was very helpfull very friendly and never rushed us through any part of buying our jeep,while we waited for approval I watched the browns game vella was very helpfull very friendly and never rushed us through any part of buying our jeep,while we waited for approval I watched the browns game with some of the salesmen they were really great and overall laid back. More

In working with the salesman in trying to buy a used car,because I had poor credit they tried 9 banks. This dropped my credit # 29 points.No one said they were gonna run it 9 times! When I called to com car,because I had poor credit they tried 9 banks. This dropped my credit # 29 points.No one said they were gonna run it 9 times! When I called to complain it was useless. They just kept tellinf me how great spitzer is. Well I think their just another dealership trying to rip you off. The sad part is this review won't do anything. They just laugh and go back to work. .. More

I arrived for my appointment and was greeted at the door by the salesman I would work with to purchase my new car. We looked at some possible vehicles and narrowed it down to an Avenger. With their no hagg by the salesman I would work with to purchase my new car. We looked at some possible vehicles and narrowed it down to an Avenger. With their no haggle pricing and the no xx way they do business was very refreshing. After getting the trade appraisal and running the figures it was left to the financing people to get me the best terms possible. The important thing here is the financing department was able to get me a rate and payment I could deal with. In all it was one of the easiest vehicle purchases I've ever made. More

Tony was not pushey or hovering over us. He introducted himself to us and just ask if he could help us. We went into the office with him and ended up buying a brand new 2013 ram truck. The process was fa himself to us and just ask if he could help us. We went into the office with him and ended up buying a brand new 2013 ram truck. The process was fast and easy and we were in and out of there quickley. There was no leaving us to go disapear somewhere and come back with an answer and then leave again. He explained everything and never had to disappear, not even once. it was a real pleasure and made our experience very comfortable. Would deffintely go back to him again next time we need another car or if family members need a car. More

We stopped by just to see what they were offering in Jeep Grand Cherokees. It was close to closing time but we received excellent service and they stayed longer than closing to help us. We ended up purchas Grand Cherokees. It was close to closing time but we received excellent service and they stayed longer than closing to help us. We ended up purchasing a Jeep. From the salesman Bob Ott, with the help of Priten Patel and the financing department is was a great transaction and would recommend this dealership for the purchase of a vehicle. Their financing department was great. They went above and beyond to assist us. Thank you. More

Are salesperson dawn was great she got use into a jeep patriot.We love this jeep took are trade gave us a fair price .We would recommend dawn and spitzer .If you need a car go to spitzer agin great jeep patriot.We love this jeep took are trade gave us a fair price .We would recommend dawn and spitzer .If you need a car go to spitzer agin great jeep good price ..We will be going back agin for are next cars. More