Spitzer Jeep RAM Brook Park

Guy made sure I was was happy with my purchase! Guy is a great salesman! He's very helpful with a things with my jeep! He made feel like I was important!! What makes it t better. I know I can call Guy is a great salesman! He's very helpful with a things with my jeep! He made feel like I was important!! What makes it t better. I know I can call him anytime. ..Guy is great employee !! More

Very understanding. Very helpful. Useful information. Got me into a great vehicle that I love! Very understanding and willing to help as much as possible. Gave very useful information and worked with me. Got me into a great vehicle that I love! Very understanding and willing to help as much as possible. Gave very useful information and worked with me. More

Great Experience My husband and I bought 2 cars from Spitzer. Guy was so down to earth and went above and beyond to get us what we wanted. We would definitely recommen My husband and I bought 2 cars from Spitzer. Guy was so down to earth and went above and beyond to get us what we wanted. We would definitely recommend him and Spitzer. More

Best sales guy ever! Really great experience getting my new Dodge dart! Gaetano Seagro was so helpful , friendly and informative. I came in looking at used vehicle. Guy wa Really great experience getting my new Dodge dart! Gaetano Seagro was so helpful , friendly and informative. I came in looking at used vehicle. Guy was awesome and got me into a much better vehicle and I couldn't be happier. He's still available whenever I have questions. A huge asset to the dealership! More

Awesome Experience Guy really did stuck to his word and was able to get me into a new car in my price range and additionally got me the Jeep Wrangler that I wanted. Guy Guy really did stuck to his word and was able to get me into a new car in my price range and additionally got me the Jeep Wrangler that I wanted. Guy is a professional class act and a very honest salesman. This was my first lease of a car ever and Guy made sure I was satisfied. I highly recommend Guy for any of your car purchases! More

Great Experience Gaetano was a great salesman to work with, he explained everything thoroughly, walked me through the whole process and made it a comfort and joy to le Gaetano was a great salesman to work with, he explained everything thoroughly, walked me through the whole process and made it a comfort and joy to lease my Jeep Compass! He delivered my vehicle on time as promised, and has made follow up calls regarding my satisfaction with my Jeep and experience. More

Don't!!!! If you have a warranty and something goes wrong don't bother giving them a call you will get different answers. 1. waiting two days for call or even If you have a warranty and something goes wrong don't bother giving them a call you will get different answers. 1. waiting two days for call or even a email 2. We can't look up your warranty here , ???? I bought the car from you guys 3. I don't know what type of warranties we carry. How do you not know the warranties your company has!!!!!!!!!!! BTW two years and my transmission is shot, and they don't care to help you. More

Horrible Salesman Bob Ott is horrible!!! He is pushy, yells, tells you how to run your finances, pushes you into something you don't want because he tells you that you Bob Ott is horrible!!! He is pushy, yells, tells you how to run your finances, pushes you into something you don't want because he tells you that you can't afford to get what you want!! More

Talk condescending to an MBA graduate? John "Beaver" (yes that is supposedly a real name of the arrogant Finance Manager at this location in Brookpark OH. I already leased a brand new Jeep John "Beaver" (yes that is supposedly a real name of the arrogant Finance Manager at this location in Brookpark OH. I already leased a brand new Jeep Grand Cherokee 3 years ago and decided for my situation and after doing the math it was worth buying out. Couldn't get the title to buy new plates timely or a paper invoice to make a check payment as to what they TOLD me to do. Mr. Beaver signed me up with Capital one. After numerous calls and being told to call Barb M-F for the title and to give it more time....I was angry because MY credit is on the line. So who was the customer? not me after I signed my name once again on the dotted line. NOT ONCE did he offer to help facilitate call with THEIR financing partner or offer to help. I was shoved off to do my own work and hope for the best....needless to say every time I called I was told "If you have more questions, feel free to call me..." That was the biggest bunch of xx I've ever heard. BECAUSE when I went to the dealership last weekend to get the stupid recall FIXED, I went to his office hoping he would be able to FIND a copy of my title SOMEWHERE. Nope no dice again but instead I was talked to like a child...well did YOU call Barb like I told you? Well did YOU call Capital One?....you idiot, you told me to wait until Friday and it is now Saturday so NO I didn't call Barb and YES I called Capital One with of course someone who can't speak English very well. So NO, I'm not standing in your office because I have nothing better to do. The salesman outside the door rolled his eyes because he heard the whole thing. Poor customer service and I will NEVER purchase a car here again. Once they have your money you are dirt. He doesn't realize I just helped pay his xxxx paycheck and quite rankly if he worked for me...I'd have fired him along time ago. We'll see how much the "owner" cares about this after they read it. I bet nothing. Next purchase....an Audi...where they treat people and their wallets with respect. More

2016 New Purchase I had a very good experience at Spitzer. My car salesperson, Melissa Granke was very helpful and nice. Their whole team did a great job and made the I had a very good experience at Spitzer. My car salesperson, Melissa Granke was very helpful and nice. Their whole team did a great job and made the experience enjoyable. I would recommend this dealership to anyone and would refer them to Melissa. More