Spitzer Jeep RAM Brook Park

Service Dpt. Very poor!! Corporate really needs to step in and do something here. Everybody from the girl who answers the phone to the people in the service Dpt need Customer Corporate really needs to step in and do something here. Everybody from the girl who answers the phone to the people in the service Dpt need Customer service and would benefit from reading a John Maxwell book. I called because my 08 Dodge Ram needs a new front diff or it needs rebuilt. Whatever the case we're talking at least a two thousand dollar repair, not under warranty. I talked to nothing but people who were annoyed by my call. And gave me no help at all. Joe in the service Dpt hung up on me when I called back Lisa was very rude by not even letting get my sentence out be saying that the next appointment is two weeks out and then making excuses for everyone when I asked why I was put on hold for 8 min for some one to sch an appointment. This is not the first time I've had a bad experience with Spitzer Chrysler Dodge Jeep and RAM on West 130th and Brookpark 44142. However it will be the last. I will be posting this on every site I can to sure it gets out there. I've worked in the Customer service industry for years and this is not how you treat a paying Customer. More

No pressure Paul Lascola is a great salesmen, he listens and never pressured me to get anything other then what I wanted. Paul took his time to make sure I ordere Paul Lascola is a great salesmen, he listens and never pressured me to get anything other then what I wanted. Paul took his time to make sure I ordered exactly what I wanted. If your looking for a jeep Paul is your guy More

Salesman John beaver I have had only awful experiences at dealerships in the past never trusted and really to be honest I have been screwed many times. So I went in not e I have had only awful experiences at dealerships in the past never trusted and really to be honest I have been screwed many times. So I went in not expecting much but when I stat down with John beaver he gained my trust immediately. He sat down spoke to us about different vehicles wanted to know what we wanted to spend and wanted to keep us in that range. After a speaking we went on a test drive and then he sat us down to make sure we were still interested never felt pushed, amazing service. Like I said before I never trusted a salesman he changed my mind that day, I speak to people who are looking for a car tell them about Spitzer and say if you can speak to John! Thank you so much for making it a pleasant experience and when we need another car I will be back to see john! More

Service department Called 5 times transfered 4 times called 6 time noone abswered service dept number. Call rolled over to operator that gave me excuses and tried Called 5 times transfered 4 times called 6 time noone abswered service dept number. Call rolled over to operator that gave me excuses and tried to transfer me again with no luck More

The Dealership That Made Me Happy Again. I have had several bad experiences at other Chrysler dealerships. NOT THIS ONE! I will be bringing my car back here for any service. I received the up I have had several bad experiences at other Chrysler dealerships. NOT THIS ONE! I will be bringing my car back here for any service. I received the up most professional and courteous treatment here. They also blew my mind when they offered shuttle service from the dealership to my work and back again when my car was being repaired. The gentleman who was my shuttle driver was very sweet and nice and utmost professional. As long as I own this car I will be going there. Thank you spritzer motor city you restored my faith in a dealership. The work that was done was correct and fast and my vehicle was always cleaned up when I got it back. It looked great both times that they did work on my car. More

Bob Ott helped us get exactly what we wanted!!!! We had a terrbile car that we still owed way too much money on and we knew that it wouldnt last us through the winter. We went and saw Bob at the deal We had a terrbile car that we still owed way too much money on and we knew that it wouldnt last us through the winter. We went and saw Bob at the dealership and drove away with the brand new Jeep Patriot that we wanted! Not only did they pay off our old car note, but they helped us when no one else would because of our school loans and bad credit! We recommend Spitzer to everyone and BOB was the greatest! Thanks BOB!!!! More

Excellent We came back to deal with Bob Ott, very nice guy. We previously bought from him before. Very personable guy & easy to work with. He helped us out as m We came back to deal with Bob Ott, very nice guy. We previously bought from him before. Very personable guy & easy to work with. He helped us out as much as much as possible. More

Still Smiling Jeep Wranglers caught our eyes several months ago. We took our first look at a dealership in North Olmsted, Ohio and did not pursue a purchase there Jeep Wranglers caught our eyes several months ago. We took our first look at a dealership in North Olmsted, Ohio and did not pursue a purchase there because we were unimpressed with the business. While vacationing in Florida several months later, we decided to look at the possibility of buying what we wanted in Venice, Florida and driving it back to Ohio. Although Pete our salesman at Douglas Jeep in Venice, Florida was a pleasure to work with, we decided the 1200+ mile drive home wasn't that appealing. This past weekend we visited Spitzer Jeep at 13001 Brookpark Rd. in Cleveland, Ohio and as a result are new JEEP WRANGLER SPORT OWNERS! Geoff Sansavera is the general manager of that dealership for a reason! He made my husband and I feel like finding us the car we wanted, exactly the way we wanted it was his top priority. He was patient, respectful and kind to us and to everyone at the dealership. Geoff knew when to lead and when to listen. The process from start to finish was an absolute delight. Each employee that we encountered at every step of the process was a pleasure to work with. By the way, the Jeep is supposed to be mine...why am I left with my husband's Nissan this morning? HE LOVES THE JEEP AND DROVE IT TO WORK THIS MORNING! We feel blessed. Thank you Spitzer Jeep and Geoff Sansavera...we WILL be back and we WILL recommend your well organized, professional yet friendly dealership to others. Matt and Bonnie Altieri Bay Village, Ohio More

Good sales experiance poor service department. I've always had good buying experience with this dealership, no complaints there at all always an easy pleasant experience. The service department i I've always had good buying experience with this dealership, no complaints there at all always an easy pleasant experience. The service department is another story since they've gotten their dealership back a couple years ago. The last 3 times I've been in for service I had excessive wait times. A few months ago I went in for an oil change tire rotation and multi point inspection which is supposed to include checking the tire pressure. HOURS after I left the low tire pressure light comes on, I check and sure enough the tires are low , so I'm thinking I got hosed on the multi point inspection. My most recent visit I had one rotor worn so I asked them to check it out (I had already checked myself that's how I know it was only one, the other three were fine) and I asked for an oil change. They called and told me the repair cost (double what others were charging) I said just change the oil I'll take care of the breaks. They said they were just about done I could pick it up within the hour. I show up 90 minutes later my car is still on the lift with no tires on it. I tell them to just forget the oil change I'll go somewhere else just give me my car, they say they can't because the tech. drained the oil and went to lunch . So I waited another 40 minutes. They didn't charge me for the oil change because I was so mad , BUT it gets better. I filed a complaint with Chrysler about the one rotor going bad because I have low mileage and one break should not wear faster than the others. Only to have Spitzer tell them both rear brakes were worn evenly due to normal wear and tear. When they were not I had all 4 wheels off 3 were in good shape 1 was down to nothing. Chrysler denied my claim. I've been going to Spitzer for new cars and service since 2003 and I have refered many others to them. I don't know if I'll be back. I definitely won't go back to the service department. Very very very disappointed . I used to think highly of them. More

I can't say enough about Bob. He brought my faith back to car salesmen. He helped my girlfriend buy her first vehicle. He went out of his way in doing so. I will be back Bob. back to car salesmen. He helped my girlfriend buy her first vehicle. He went out of his way in doing so. I will be back Bob. More