Spitzer Jeep RAM Brook Park

Mr nick masa did an excellent job selling me my new ram 2500 as well is all the employees involved including Rick in your parts department 2500 as well is all the employees involved including Rick in your parts department More

This was my first time at this dealership with my new This was my first time at this dealership with my new (2017) Jeep Grand Cherokee. Tim Carolin, was efficient in taking care of me. He explained how This was my first time at this dealership with my new (2017) Jeep Grand Cherokee. Tim Carolin, was efficient in taking care of me. He explained how long the work would take, which was accurate, then went through all items that were inspected. I would most definitely come back here and recommend others to visit if they have not. More

I have been coming to this dealership since I bought a full size Van, loaded with everything, in 1996. One time, in between that van and next car, I went to Brunswick because my van was about ready to di full size Van, loaded with everything, in 1996. One time, in between that van and next car, I went to Brunswick because my van was about ready to die after 10yrs and that was the closest place to go. With regards to this service that was needed, everyone was helpful, patient, and when I was told that it may take several weeks, I got a car from the dealership to use while waiting. Good luck was More

Cecily Meacher....wow what an experience. Car buying is not an easy thing, but Cecily you are a Rockstar. Thank you so much Joyce D not an easy thing, but Cecily you are a Rockstar. Thank you so much Joyce D More

I have worked with Tim Carolin a few times and he always provides excellent customer and service experience. I would co tinge going back for sure. provides excellent customer and service experience. I would co tinge going back for sure. More

Everyone was very pleasant at the dealership. Mike was very helpful and very friendly. I don't mind waiting there for my service. A pleasant experience. very helpful and very friendly. I don't mind waiting there for my service. A pleasant experience. More

My name ia Tawnya R and i have been dealing with Joel Wilson is 2014 he is an awesome sales man as well as person i have bought 3 cars with him the latest being a 2021 the only complaint i have is it tim Wilson is 2014 he is an awesome sales man as well as person i have bought 3 cars with him the latest being a 2021 the only complaint i have is it time consuming but that isnt his fault im just not that patient im sure everyone there is awesome but i only want him as my salesman i give him 5 stars thanks sooo much for your help .. More

*PLEASE READ* Randall Milton was good and knowledgeable. I would recommend him when purchasing a Jeep at Spitzer. The above rating is based just on Randall Milton. Now after I was done with Randall is where I would recommend him when purchasing a Jeep at Spitzer. The above rating is based just on Randall Milton. Now after I was done with Randall is where I had to be cautious. They will try and talk you into buying an extended warranty. I have purchased one before at Spitzer and that is where I learned my lesson. Our other Jeep has been sitting in service department since Monday. Initially they said it will be done on Wednesday, it is Thursday and they finally called and said it would be done next Wednesday or Thursday they are waiting on a part. Plus no loaners available, but they are never available. The last time they had same jeep for over two weeks we had to beg to get a loaner so we could go to work. Every time we use the extended warranty from Spitzer we get the run around. They make us wait, don't return calls promptly, are rude and condescending. I had to sometimes have to beg them to fix something that was was obviously broke and other times was told that there wasn't anything wrong and the next week said part broke. You make an appointment for morning and they get back to you at the end of the day or the next day saying what is wrong and then they start working on the vehicle on the 3rd day. people have jobs and need their vehicles when you make an appointment it should be looked at then. Don't overbook if you are too busy. That is why when we purchased our 2021 Jeep Cherokee we got our extended warranty from someone else even though we were told they were working on the service department and we now know that is not true. Now with our new jeep we do not have to deal with Spitzer service department. Plus it was much cheaper. I tried calling the GM of Spitzer prior to writing this to voice my concerns, but he would not answer the page per the receptionist. I guess it is safe to say 'their world does not revolve around me'. More

I had the pleasure of working with Cecilly! She got me in my dream car for a great price ! Everything was fast/ pleasant. For my first time buying a car , it was a breeze ! I love my new 2021 Jeep Compass !! my dream car for a great price ! Everything was fast/ pleasant. For my first time buying a car , it was a breeze ! I love my new 2021 Jeep Compass !!! More

Joel Wilson is the best!!!! He took care to get me the best bang for my buck and he's also a great friend. Give him a raise lol!! best bang for my buck and he's also a great friend. Give him a raise lol!! More