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Spitzer Jeep RAM Brook Park
Brook Park, OH
926 Reviews
Staffed with experience sales representatives and top trained technicians, we're here to provide a fun, easy and valuable automotive shopping and service experience. Stop by our dealership today at 13001 Brookpark Rd to see for yourself!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 926 reviews
January 01, 2026
Lisa Leclair was great. I don't like coming here because it's always a problem, but Lisa turn a bad experience good. I don't like coming here because it's always a problem, but Lisa turn a bad experience good. More
by larrys1942
Verified CustomerEmployees Worked With
December 30, 2025
i was told i would get a call by 1:00 telling me what was wrong with my car & a time it would be done. no one ever called. i called around 2:30 because no one reached out and i needed to make arrangements to wrong with my car & a time it would be done. no one ever called. i called around 2:30 because no one reached out and i needed to make arrangements to pick up the car. More
by haleyu
December 27, 2025
Ed Petrella was wonderful, very helpful, patient, and understanding. He is the best salesman we have ever worked with and made the buying process pleasant. Also, Adam Sow was very helpful and kind! Sales understanding. He is the best salesman we have ever worked with and made the buying process pleasant. Also, Adam Sow was very helpful and kind! Sales department was great. Unfortunately, our experience with the service department was extremely disappointing and concerning. The vehicle we purchased was not delivered in a safe, working condition and should never have been sold. When we first left the dealership, the car did not drive properly, so we returned immediately for inspection. We were later told that multiple major components were faulty and needed replacement, including the differential, rear axle, front axle, driveshaft, and rotors. After waiting several days with little communication, we were informed the car was ready for pickup. However, after driving it just over a mile, the vehicle lost power in the middle of an intersection and had to be towed back to the dealership. We then learned that the service department had installed a rear-wheel-drive axle on an all-wheel-drive vehicle. Due to these serious service errors and ongoing safety concerns, our family decided not to proceed with the purchase. Although we gave the service department opportunities to fix the issues, we no longer felt the vehicle could be trusted to be safe. After significant effort and discussion, the dealership eventually agreed to buy the car back. More
by Bluelinek9
December 25, 2025
They take your money and use your gas in the car never again come back again come back More
by tweetytunes2003
Employees Worked With
December 21, 2025
I brought my jeep in for service on my four-wheel-drive after having it for two days. They told me the part was on backorder and I have now called twice and it's been months since anyone has called me. after having it for two days. They told me the part was on backorder and I have now called twice and it's been months since anyone has called me. More
by Sharonmess4
Employees Worked With
They sent me on my way and said they they will call me when the part comes in. It's been now three months and I still have not received a phone call except from you asking me how the service was and I've called twice.
