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Spitzer Ford Hartville
Hartville, OH
617 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 617 reviews
March 07, 2023
Jacob my salesman was great! He made my purchase of my 2023 Ford Ranger very easy. I would definitely purchase from Spitzer Ford in Hartville again. I would definitely recommend He made my purchase of my 2023 Ford Ranger very easy. I would definitely purchase from Spitzer Ford in Hartville again. I would definitely recommend this car dealership to anyone looking for something in a new or used vehicle. More
by mvolovsky
Employees Worked With
Jacob Hugill, Rich Ruby, Brandon Nagy, Randy Smith
March 02, 2023
I would not recommend buying from Spitzer (Ford at least). I don't want to write a extended sob story, but I'll give highlights of my experience. Called to come look at car (2022 Kia Sorento PHEV), least). I don't want to write a extended sob story, but I'll give highlights of my experience. Called to come look at car (2022 Kia Sorento PHEV), they said it was available, called 45 mins away to verify, they said we were good, arrived to be told the car sold. They called next day to say the sell fell through and we could look at it. We live 40 mins away. We bought care, financed half, spoke with sales rep and finance rep, everybody was nice in the moment. Gave us $1k off for the day priors experience. Pulled car into driveway and all dash lights come on. Took back next day. They kept for a whole month and bounced it between multiple Spitzer Lots only to find out that it was a wire connector with tension pulling it apart. Car had prior issue that was "supposedly" fixed, but turn out to just be quickly fixed an put out for sale. So for the first month of owning the vehicle, we didn't even have it. We made our first payment without possessing the vehicle. They did provide loaner vehicles that need swapped out and but the end, they were trying to get me to drive to Akron to rent a vehicle so I wasn't putting miles on their vehicle, which I understand, but they wanted me to drive 90 min round trip to get the car. We were told by Finance Rep that old plates would be transferred and registered, they weren't. Also was told it yearly registration would be as a hybrid ($100 registration), it was not, Plug in Hybrids are considered full electric ($200 registration). I have gone through the sale paperwork multiple times and I still have not been able to get back to a single sale price. Different documents add up to different amounts. So I'm not even 100% what I paid for the car. Tried 4 times to call and speak with the Financial Rep again to clarify costs, sale price, and other information and still (6 months later) have never received a callback. And my favorite part, they charged me $319 for something called "Etchguard" that supposedly helps in the retrieval of the vehicle if it stolen. Its numbers etched into the widows (not aesthetically pleasingly I might add). If the care isn't retrieved withing 48-72 (I believe, can't remember the exact number), you are given $2500 towards a new car. $2500 is a tenth of the down payment for the Kia. Best part is, it wasn't even on the car. I called my sales rep and told them and they did refund my money for the etching that didn't exist. They said they do it to all new cars, but I bought it used. They just lied about it and paid out when they were caught. All this said, I expected a lot more service and understanding since I spent $50,000 on this car. Which when its working, I love the car (I knew it was new technology and expected some recalls). I was always just made to feel like a nuisance. Again, these are just the highlights of my experience. They say your family when you're at Spitzer Ford in Hartville, honestly I'd rather not be related. More
by JoshuaBrewer
Employees Worked With
Zack Hoover, Adam Grossmyer
February 17, 2023
We got a good deal on an 2022 F150 Lariat that had all the features we were looking for. Just had the previous drop in bed liner replaced with a spray on bed liner from Line X and it looks great. They d the features we were looking for. Just had the previous drop in bed liner replaced with a spray on bed liner from Line X and it looks great. They did a nice job reinstalling the tonneau cover for the bed. Brody was our sales contact along with Brandon to follow up on the bed liner. More
by Dschwarpa
Employees Worked With
Brody, Brandon , Dave Miller, Adam Grossmyer
February 13, 2023
Brody Giffin and his team are fabulous! Many members of my family have had the pleasure of doing business with him over the years, but this was my first purchase from him and it was just th Many members of my family have had the pleasure of doing business with him over the years, but this was my first purchase from him and it was just the best experience. I arrived initially inquiring about a vehicle I've had my eye on at another Spitzer location, but then changed my mind once I got a look at another great car on their lot. Brody was patient with me and answered every one of my many questions thoroughly and professionally. The whole staff from the finance guys to the porters were just a delight, all smiles and courtesy, even during what seemed like a very busy time. I highly recommend taking your business to Brody! More
by heatherwearstler
Employees Worked With
Brody Giffin
January 13, 2023
Ryan and Dave in Service are very friendly and knowledgeable. I took my truck in for service, and both of the shuttle drivers were friendly and I was impressed overall by their Customer Service! knowledgeable. I took my truck in for service, and both of the shuttle drivers were friendly and I was impressed overall by their Customer Service! More
by broncogal1995
Employees Worked With
Ryan Rogers, Dave Miller
January 08, 2023
We had an awesome new car buying experience at Spitzer Ford Hartville. Everyone, from Brandon G, and Zach the sales reps, and Doug and Brandon the sales managers, to the finance department, treated us wit Ford Hartville. Everyone, from Brandon G, and Zach the sales reps, and Doug and Brandon the sales managers, to the finance department, treated us with kindness and a genuine desire to help us get the car we wanted. Now we own our dream Bronco! Will always be grateful to Spitzer Ford Hartville for making this a great experience! More
by Tina C
Employees Worked With
Brandon Giesey, Zach, Doug, Brandon
January 04, 2023
We live 450 miles from dealership ,but after talking to 5 other dealers ,we with John and Spitzer. I spoke with him on multiple times before making a decision ,he was more than helpful .He was prompt to cal other dealers ,we with John and Spitzer. I spoke with him on multiple times before making a decision ,he was more than helpful .He was prompt to call back ,but was not pushy. Good to work with someone who still feels like the customer is worth their time . More
by klsfour
Employees Worked With
John White
