Spitzer Ford Hartville

Great service and people! These guys are the best! They helped so much in helping my wife and I get into the car we needed. Our salesman was Adam and he is excellent to work wi These guys are the best! They helped so much in helping my wife and I get into the car we needed. Our salesman was Adam and he is excellent to work with!!!! More

Smoothest Transactions and Interacctions Great, friendly, helpful and socially up to date! Spitzer always strive to give the best offer out there! Definitely will come back for future purchas Great, friendly, helpful and socially up to date! Spitzer always strive to give the best offer out there! Definitely will come back for future purchases! More

Thank you Adam Zeman! Adam is great at his job. Made my first car buying experience as easy as 1,2,3! Couldn't have asked for a better experience. Adam is great at his job. Made my first car buying experience as easy as 1,2,3! Couldn't have asked for a better experience. More

Great service , very helpful Great experience at Spitzer Ford in Hartville , salesman Adam Zeman got us through our purchase of a used Mini Cooper with ease ( yes we bought a Mini Great experience at Spitzer Ford in Hartville , salesman Adam Zeman got us through our purchase of a used Mini Cooper with ease ( yes we bought a Mini from a Ford dealer ) came with low miles at a amazing price and they even gave us an extended warranty at a great price . Overall great place , great people . I will be coming back next time I'm looking for a vehicle More

Terrific car buying experience! After an online search, I was interested in a car at this dealership. Dealt with Erik, John, Mark and Summer during the process. They were friendly, After an online search, I was interested in a car at this dealership. Dealt with Erik, John, Mark and Summer during the process. They were friendly, informative and professional. No pressure, no negotiation hassles, just a great experience all the way around. The paperwork process was a breeze and we on our way within an hour of agreeing on the price. I highly recommend this dealership! More

Great Experience at Spitzer in Hartville After a horrible experience at Haasz Automall my fiance and I stopped at spitzer and Mike Anderson helped us get a vehicle above and beyond our expect After a horrible experience at Haasz Automall my fiance and I stopped at spitzer and Mike Anderson helped us get a vehicle above and beyond our expectations. We couldnt be happier! We refer all our friends and family here!! More

Overcharge and lie to your face! I went into Spitzer Ford in Hartville, Ohio to get my Daytime-running lights turned on for my Focus. I was quoted $0.00 for this work and told that I I went into Spitzer Ford in Hartville, Ohio to get my Daytime-running lights turned on for my Focus. I was quoted $0.00 for this work and told that I can come in at anytime and get this done. I scheduled an appointment and took my vehicle in. Once there, I dropped my vehicle off and went to the showroom to look at a possible replacement vehicle. In the meantime (It's now 9:20 in the morning), they've still not taken the vehicle back. By the time I'm looking at the Fusion at around 9:25, they finally take my car back. I take the Fusion for a drive, which takes all of 20 minutes (I'm back by 9:45) and my Focus is sitting in the lot, completely finished. Come back to the service room and they're charging me $80.00! For a job that took less than 15 minutes. Absolutely ridiculous! Quoted $0.00 and then get a bill for $80.00? In addition, the man running the desk would constantly crack jokes and I didn't find that very professional or funny. I WILL NEVER USE SPITZER HARTVILLE EVER AGAIN! More

HAD CAR NEARLY A MONTH TO REPLACE EMC/FUEL PUMP 03 MUSTANGV6 ORDERED THE WRONG ECM-ENGINE CONTROL MODULE, ON VIN OF MY V8 O3 MACH1 VERSUS MY WIFE'S DAILY DRIVER V6 MUSTANG. THE CAR WONT START WITH NEW ECM, GEE ORDERED THE WRONG ECM-ENGINE CONTROL MODULE, ON VIN OF MY V8 O3 MACH1 VERSUS MY WIFE'S DAILY DRIVER V6 MUSTANG. THE CAR WONT START WITH NEW ECM, GEE, I WONDER WHY? YOU SOURCE THE VIN NUMBER ON THE CAR YOU ARE WORKING ON, NOT THE FIRST VIN YOU FIND IN THE COMPUTER. GUESS WHAT HAPPENS, YOU LOSE BUSINESS. DETAILING OUR CAR WITH SOME WAX AND VACUMMING OUT THE INTERIOR NICE DID NOT MAKE UP FOR KEEPING OUR CAR A MONTH. IN ADDITION, THE MACH1 I PURCHASED HAD BAD SYNCHROS IN THE TRANSMISSION. IT WAS ALWAYS NOTCHY AND WHEN GIVEN THE CHANCE TO INVESTIGATE THE PROBLEM,, THEY DECLINED. NO FAITH IN HARTVILLE FORD AFTER THAT. NOW I WOULD NOT SAY THAT ABOUT ALL SPITZER IN GENERAL, BUT HARTVILLE DROPPED THE BALL BIG TIME. GUESS WHAT, ITS TIME TO BUY A NEW TRUCK NOW. I DROVE FARTHER TO GET SOME SMALL TOWN SERVICE AND ATMOSHPHERE. I'LL TAKE A HIGH LEVEL OF PROFESSIONALISM OVER SMALL TOWN FRIENDLY ANYDAY. More

Good experience with Spitzer Hartville Our sales rep., Eric was wonderful. He was friendly, knowledgeable and laid back. Sales Mgr John Wolonsky was a pleasure to deal with. He is co Our sales rep., Eric was wonderful. He was friendly, knowledgeable and laid back. Sales Mgr John Wolonsky was a pleasure to deal with. He is concerned with customer satisfaction. More

I WILL NEVER DO BUSINESS WITH SPITZER AGAIN! THEY EITHER 1. HIRE SNEAKY PEOPLE OR 2. DO BUSINESS ALL WRONG Please let me explain why I am so dumb-founded at the service we received. This past weekend my hus 1. HIRE SNEAKY PEOPLE OR 2. DO BUSINESS ALL WRONG Please let me explain why I am so dumb-founded at the service we received. This past weekend my husband and I visited Spitzer to test drive and possibly purchase an F-150. We arrived at the Hartville location around 9 am test drove the vehicle talked with the sales representative and told him we would be bringing our trade-in back up either later that day or Monday. After my husband and I spoke on the way home we decided it was a purchase we were ready to make. We called the sales representative and assured him we would be bringing the trade-in up that evening around 4pm and asked if it would be possible to take the truck home that evening or would it have to be another evening. He assured me that it would be possible to take it home that evening. Once we arrived at Spitzer the sales representative drove my husband's car (telling him he would have a lot of people excited about this being on their lot). At no point did we expect to be leaving Spitzer in our own vehicle and without the F-150. While signing the paperwork on privacy and taking my husband's personal information our sales representative walked away to the nearby counter. When he returned he said he had some bad news. He mentioned that another couple had just said yes to the same exact vehicle. Tried showing us a few other trucks similar but not what my husband wanted. When asked why we were told we could take it home he said it is SPITZER'S policy to not hold a vehicle for anyone in case they do not return. He said "if that was the case I couldn't have shown you the vehicle this morning" He told us the couple had been there the night before looking at the same truck. The other couple was from out of state and my husband and I assume they said yes the same way we did the night before. I believe that this truck was meant to be theirs however I feel that DIRTY BUSINESS = NO BUSINESS. We should have never been shown this truck or at least knew that it was already spoken for until further notice. This would have give us the opportunity to spend the day looking at other vehicles in the surrounding areas. I will be speaking with the manager at this establishment about how ridiculous this is. Please take this into consideration when doing business with this establishment. More