Spitzer Ford Hartville

HAD CAR NEARLY A MONTH TO REPLACE EMC/FUEL PUMP 03 MUSTANGV6 ORDERED THE WRONG ECM-ENGINE CONTROL MODULE, ON VIN OF MY V8 O3 MACH1 VERSUS MY WIFE'S DAILY DRIVER V6 MUSTANG. THE CAR WONT START WITH NEW ECM, GEE ORDERED THE WRONG ECM-ENGINE CONTROL MODULE, ON VIN OF MY V8 O3 MACH1 VERSUS MY WIFE'S DAILY DRIVER V6 MUSTANG. THE CAR WONT START WITH NEW ECM, GEE, I WONDER WHY? YOU SOURCE THE VIN NUMBER ON THE CAR YOU ARE WORKING ON, NOT THE FIRST VIN YOU FIND IN THE COMPUTER. GUESS WHAT HAPPENS, YOU LOSE BUSINESS. DETAILING OUR CAR WITH SOME WAX AND VACUMMING OUT THE INTERIOR NICE DID NOT MAKE UP FOR KEEPING OUR CAR A MONTH. IN ADDITION, THE MACH1 I PURCHASED HAD BAD SYNCHROS IN THE TRANSMISSION. IT WAS ALWAYS NOTCHY AND WHEN GIVEN THE CHANCE TO INVESTIGATE THE PROBLEM,, THEY DECLINED. NO FAITH IN HARTVILLE FORD AFTER THAT. NOW I WOULD NOT SAY THAT ABOUT ALL SPITZER IN GENERAL, BUT HARTVILLE DROPPED THE BALL BIG TIME. GUESS WHAT, ITS TIME TO BUY A NEW TRUCK NOW. I DROVE FARTHER TO GET SOME SMALL TOWN SERVICE AND ATMOSHPHERE. I'LL TAKE A HIGH LEVEL OF PROFESSIONALISM OVER SMALL TOWN FRIENDLY ANYDAY. More

Good experience with Spitzer Hartville Our sales rep., Eric was wonderful. He was friendly, knowledgeable and laid back. Sales Mgr John Wolonsky was a pleasure to deal with. He is co Our sales rep., Eric was wonderful. He was friendly, knowledgeable and laid back. Sales Mgr John Wolonsky was a pleasure to deal with. He is concerned with customer satisfaction. More

I WILL NEVER DO BUSINESS WITH SPITZER AGAIN! THEY EITHER 1. HIRE SNEAKY PEOPLE OR 2. DO BUSINESS ALL WRONG Please let me explain why I am so dumb-founded at the service we received. This past weekend my hus 1. HIRE SNEAKY PEOPLE OR 2. DO BUSINESS ALL WRONG Please let me explain why I am so dumb-founded at the service we received. This past weekend my husband and I visited Spitzer to test drive and possibly purchase an F-150. We arrived at the Hartville location around 9 am test drove the vehicle talked with the sales representative and told him we would be bringing our trade-in back up either later that day or Monday. After my husband and I spoke on the way home we decided it was a purchase we were ready to make. We called the sales representative and assured him we would be bringing the trade-in up that evening around 4pm and asked if it would be possible to take the truck home that evening or would it have to be another evening. He assured me that it would be possible to take it home that evening. Once we arrived at Spitzer the sales representative drove my husband's car (telling him he would have a lot of people excited about this being on their lot). At no point did we expect to be leaving Spitzer in our own vehicle and without the F-150. While signing the paperwork on privacy and taking my husband's personal information our sales representative walked away to the nearby counter. When he returned he said he had some bad news. He mentioned that another couple had just said yes to the same exact vehicle. Tried showing us a few other trucks similar but not what my husband wanted. When asked why we were told we could take it home he said it is SPITZER'S policy to not hold a vehicle for anyone in case they do not return. He said "if that was the case I couldn't have shown you the vehicle this morning" He told us the couple had been there the night before looking at the same truck. The other couple was from out of state and my husband and I assume they said yes the same way we did the night before. I believe that this truck was meant to be theirs however I feel that DIRTY BUSINESS = NO BUSINESS. We should have never been shown this truck or at least knew that it was already spoken for until further notice. This would have give us the opportunity to spend the day looking at other vehicles in the surrounding areas. I will be speaking with the manager at this establishment about how ridiculous this is. Please take this into consideration when doing business with this establishment. More

Went to this dearlership since was in close proximity to my husband's work. At first (of course) was treated with friendly, eager sales people and Dan WInes seemed sincere. I got good trade in value for my my husband's work. At first (of course) was treated with friendly, eager sales people and Dan WInes seemed sincere. I got good trade in value for my truck and was please with the van I chose. Even the porter who drove me to my new van at a different location was very friendly. The tags and paperwork on the window of the van had a small (but appreciated) 30 day, 3000 mile warranty. Well guess what? When my husband signed the paperwork there was no warranty included at all and the special fabric protector I was very insistent on was nowhere to be found. I called Dan the next business day only to be told he'd check into the warranty issue and that he "forgot" about the fabric protector. They also, without my asking, did an Etch Guard on my car and charged me $250.00 for it and threw it in on my loan so I can pay interest on something I would have declined. I've never heard one word from Dan about my warranty, or my fabric protection. I guess he made his commission off of me, why bother now? I have heard decent things about this dealership but be very careful with your paperwork (don't let your wife say everything is set, just need you to sign as happened to us) and use another salesman besides Dan. His followup and care sucks. More

I purchased a 2011 Ford Ranger in June 2011. They had to get my ranger from another area that "supposedly" would take a few days well guess what? 2 MONTHS LATER I received truck!! Here's the best part they get my ranger from another area that "supposedly" would take a few days well guess what? 2 MONTHS LATER I received truck!! Here's the best part they dropped the ball in getting my title & new plates and my 30 day tag expired & my husband was pulled over by the police & they assumed the truck was STOLEN!! OMG!! So now it's August of 2013 & I just realized that I DON'T HAVE A OWNERS MANUAL. Now I know it's my fault for not realizing this until now (because never needed it thank god) so I called the dealership to see if they can do anything about it but was told per the sales rep & sales mgr through Stephanie on the phone that "no there isn't anything we can do about it " but we can order you one with shipping & everything for 46.00!!! Well guess what? I can order one myself online for 19.99!!! So much for customer satisfaction!!! I am also writing a letter to the president of Ford!!! NEVER AGAIN!! So for all the "FAMILY OF SPITZER FORD" Thanks for nothing!! Pat Coy More