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Spitzer Ford Hartville
Hartville, OH
616 Reviews
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Showing 616 reviews
August 07, 2017
So far...so good I've had no problems so far with the vehicle. The salesman, Adam it's his job to sell cars, he wasn't pushy to sell the vehicle like most dealers. He I've had no problems so far with the vehicle. The salesman, Adam it's his job to sell cars, he wasn't pushy to sell the vehicle like most dealers. He has some interesting story's once you start talking to him. He tries everything he can to make the transaction smooth. All around i have no complaints. More
by Muffin
Employees Worked With
Adam Zeman
August 05, 2017
Don't send teenage girls in for service. I did not appreciate the way the service department took advantage of the 2 teenage girls that were sent in for a simple oil change today. Their moth I did not appreciate the way the service department took advantage of the 2 teenage girls that were sent in for a simple oil change today. Their mother was very specific as to "just an oil change" when scheduling. The girls were very specific with just an oil change" today. They ended up with a $70 "works" package with rotation. How kind of them to give them a $16 coupon. I spoke with Mike the service manager, who offered me $3 refund for the rotation. A $19.95 oil change on an 05 Escape apparently costs $67 normally. At least it does when 2 teenage girls take the car in. The girls were told to repeat "just an oil change", because upselling is part of the business. I get that. They were on a limited budget. I spent over 10 years in Ford dealerships, and never would I have imagined someone be so calus as Mike was. I sure hope they don't treat the elderly that way too. Disgraceful! More
by Verynothappy
Employees Worked With
Michael Geitgey
August 01, 2017
They made it SO easy! I can't thank Adam, and the team at Spitzer Ford Hartville, enough! They gave me everything I was looking for in a vehicle and more. The process was s I can't thank Adam, and the team at Spitzer Ford Hartville, enough! They gave me everything I was looking for in a vehicle and more. The process was simple and enjoyable, because of their knowledgeable staff. More
by Akelly2017
Employees Worked With
Brian Van Riper, Adam Zeman
July 31, 2017
Pretty much just as we expected...professional and courteous The dealership is wonderful....all workers are very friendly. This is our 2nd purchase and we are very satisfied. EXCEPT THE COFFEE MACHINE WAS BROK The dealership is wonderful....all workers are very friendly. This is our 2nd purchase and we are very satisfied. EXCEPT THE COFFEE MACHINE WAS BROKEN :( More
by Becky
Employees Worked With
Tom Seese, Michael Geitgey
July 30, 2017
Had a good experience buying here. I have historically been untrusting of car dealers and salespeople however, I believe Mike Freeders dealt honestly with me. My only complaint would be I have historically been untrusting of car dealers and salespeople however, I believe Mike Freeders dealt honestly with me. My only complaint would be the price of vehicles today. More
by Bagger
Employees Worked With
Brian Van Riper, Mike Freeders
July 21, 2017
Made a different purchase than I expected I came in looking at a different vehicle than I purchased. As it turned out I found myself interested in a Jeep Liberty. I had never had a Jeep and so I came in looking at a different vehicle than I purchased. As it turned out I found myself interested in a Jeep Liberty. I had never had a Jeep and so was unfamiliar with actual issues from Jeep. Tom helped answer questions and allowed me to do some research online before I made my decision. He was patient because I took A LOT of time deciding. The SUV was the actual type of vehicle I needed for my life style though I hadn't considered it before. If Tom had not given me this time to consider my decision I would not have purchased this vehicle. There was no pressure and that is important to me. Tom was also very personable and had an enjoyable personality! More
by stormchaser
Employees Worked With
Tom Seese
July 19, 2017
Timely, thorough, fair, informative and friendly. Found the truck that met our requirements online at this dealership. Friendly operator confirmed availability, scheduled our appointment, gave us dire Found the truck that met our requirements online at this dealership. Friendly operator confirmed availability, scheduled our appointment, gave us directions and specified the salesperson who would help us. Drove the 1 hour 45 minutes to the dealer and although Mike was busy, Nick was an excellent guide and made this process quite enjoyable. Between he and Mike all of our questions and concerns were handled both professionally and courteously. We never felt rushed or pressured and even though we went a little above budget we left knowing we purchased a fabulous vehicle at a fantastic price. I would(and will) recommend this dealership, this staff, highly to anyone for their next vehicle purchase. More
by tnt61
Employees Worked With
Nick Sipe*****, JR (William) Smith, Brian Van Riper, Mike Freeders
July 18, 2017
Ended up with a new car for less $ Being 1/2 way thru a lease & not making the kind of money I was 2 yrs ago, I was struggling to make the monthly payments by the due date. I called & Being 1/2 way thru a lease & not making the kind of money I was 2 yrs ago, I was struggling to make the monthly payments by the due date. I called & explained my situation & what I was hoping to accomplish to Brian Van Riper. He set me up with an appointment later that afternoon. Tom Seese called me & said I would be talking to him when I came in & he was calling to introduce himself & get a bit more info. When I arrived, we were greeted by Tom and JR Smith, who explained my options to me. One of which was getting into a brand new car. I had never considered that!! Long story short, they bought my car, pd off my lease & the negative equity was almost totally eaten up by the rebates that were available on the 2017 Ford Focus I ended up getting. AND, this is important.....my payment is $100 lower than my lease!!!! I thank these guys so much for taking the time to explain things to me & to tell me honestly what they could do to help me & my financial situation. I am now in a brand new car (not a lease), with a lower payment!! Words really can't express the gratitude I have for them helping me. More
by Julie1231
Employees Worked With
JR (William) Smith, Brian Van Riper, Tom Seese
July 18, 2017
Got exactly what I wanted Adam was great, very cool guy and extremely knowledgeable, thanks so much. We came to the dealership knowing what we wanted and Adam made the whole ex Adam was great, very cool guy and extremely knowledgeable, thanks so much. We came to the dealership knowing what we wanted and Adam made the whole experience fast and easy. Would definitely come back More
by Michaela21
Employees Worked With
Adam Zeman
July 17, 2017
Brought a Ford escape Nick was very knowledgeable about the cars we test drove . Answered all our questions and didn't pressure us to buy. He even set my phone up for me. Nick was very knowledgeable about the cars we test drove . Answered all our questions and didn't pressure us to buy. He even set my phone up for me. More
by Maruschak Chris 123
Employees Worked With
Nick Sipe, Brian Van Riper
