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Spitzer Ford Hartville
Hartville, OH
620 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 620 reviews
December 16, 2017
Purchase of a used 2014 Escape Thank you so much for the time Dan and Adam took to assist us through this purchase. I did take some time to complete as we did have other things plan Thank you so much for the time Dan and Adam took to assist us through this purchase. I did take some time to complete as we did have other things planned for the day, but these two employees took very good care of us throughout the purchase. More
by Brian Brock
Employees Worked With
Dan Wines, Adam Zeman, Mike Shaheen
December 10, 2017
"Try a different dealership", they said I was hoping to avoid this. But, after speaking to Michael Geitgey and the store manager everyone must know how they actually treat their customers. I was hoping to avoid this. But, after speaking to Michael Geitgey and the store manager everyone must know how they actually treat their customers. I intend for this review to help protect people from being mislead and/or taken advantage of. Side note: I suspect that the reviews on this site are skewed. Here is a link to a few other review sites: https://www.cargurus.com/Cars/m-Spitzer-Ford-Hartville-sp57350 https://www.yelp.com/biz/spitzer-ford-hartville-hartville https://www.capitalone.com/cars/dealership/Hartville-OH/Spitzer+Autoworld+Hartville+LLC/22577 Car service centers are refusing to remove the tires on my Ford Fiesta. They told me that the lug nuts were defectively manufactured and are currently under a class action lawsuit. For this reason, they do not carry replacement lug nuts from Ford and do not want to risk damaging the ones on my car. For reference, here is a link to the lawsuit page: https://www.hbsslaw.com/cases/ford-lug-nut-defect/pressrelease/ford-lug-nut-defect-ford-owners-sue-over-defective-lug-nuts-in-millions-of-vehicles If I had a car lift, I would rotate the tires and everything myself. It's not a difficult or expensive task. After trying a few other shops and getting the same answer, I decided to take my Fiesta to the nearest Ford dealer. I was hoping to get the tires rotated and the lug nuts replaced. Since the inability to remove the tires from my car is a safety issue, I requested that Ford be billed for the work. Rotating tires and replacing a few defective lug nuts costs them almost nothing and is a small price to pay for customer satisfaction. Especially when Ford vehicles cost thousands of dollars. I talked to Michael Geitgey, the service manager, and tried explaining everything to him. Completely wasting the opportunity for a happy customer, a good review or a potential sale, he refused to help. It really says something about a business when their managers can send customers away with known, easily fixable, safety issues. I thought maybe reaching out to someone else from their web site might help. It's been at least three weeks, nothing so far. Not getting a response, I tried going back to Spitzer Ford Hartville and explaining everything to the store manager. During our conversation, also I mentioned that I plan to replace my Fiesta by the end of the year (which is true). He said that he couldn't help me because their technicians are paid per job and suggested that I go to a different dealership. So, I was sent away with a safety issue for the second time. It is a shame how uninterested in helping the customer they actually are. Even if it means a good review, a potential sale or standing behind their product. I don't enjoy writing bad reviews, but I would be doing a disservice to future customers by not sharing my experience. Spitzer Ford Hartville might be a decent place to buy your next car as long as you take your reasonable request elsewhere. More
by LazerHawk
Employees Worked With
Michael Geitgey
December 09, 2017
Stress Free and Pleasant ! The sales team at Spitzer Hartville was pleasant to work with and took the pain out buying a car. Randy Smith the sales manager helped us make the bes The sales team at Spitzer Hartville was pleasant to work with and took the pain out buying a car. Randy Smith the sales manager helped us make the best choice for our daughter along with sales associate Alyssa Canfield concerning the importance of purchasing a certified vehicle. Also was our daughter's Trish first purchase of a car and Randy Smith helped with the first time buyer program along with Finance manager Mike Shaheen. Thank you Hartville Spitzer Team , our daughter Trish loves her 2013 Ford Focus! This is our family fourth car purchased at this dealership ! Just cosider us very satisfied customers ! The Bittaker's ! More
by DanB.
Employees Worked With
Alyssa Canfield, Randy Smith, Mike Shaheen
December 09, 2017
Great service and customer service. Carmin brought me the car I wanted from their other car lot in Cuyahoga Falls. Love my new car! Would recommend them! and customer service. Carmin brought me the car I wanted from their other car lot in Cuyahoga Falls. Love my new car! Would recommend them! More
by Kelbell25
Employees Worked With
Carmin Citraro
December 08, 2017
Excellent service...courteous and friendly. I would recommend this dealership to everyone we know.Professional and it was done,very quickly.We will be back in years to come.Thank you... I would recommend this dealership to everyone we know.Professional and it was done,very quickly.We will be back in years to come.Thank you... More
by Gooky
Employees Worked With
Quartni Whited, Mike Shaheen
December 07, 2017
Awesome First Timer Buyer Experience Andrew Eicher was very professional and very easy to work with. I had an amazing first time buying experience. It was very quick and he explained ever Andrew Eicher was very professional and very easy to work with. I had an amazing first time buying experience. It was very quick and he explained everything in great detail and had an answer for all of our questions. More
by Noah Stertzbach
Employees Worked With
Andy Eicher
December 06, 2017
Awesome Car Buying Experience Nick Sipe got me setup with a car that is perfect for what I needed. He was very professional, humorous, and knows his stuff. I would recommend anybod Nick Sipe got me setup with a car that is perfect for what I needed. He was very professional, humorous, and knows his stuff. I would recommend anybody to go to Spitzer Ford in Hartville if they want to have a great car buying experience as well. More
by FocusedDriver
Employees Worked With
Nick Sipe
December 05, 2017
Friendly and no hassle car buying The dealership is in a really beautiful town and the dealership itself is large and comfortable. I worked with saleswoman, Carmin Citraro, to buy a us The dealership is in a really beautiful town and the dealership itself is large and comfortable. I worked with saleswoman, Carmin Citraro, to buy a used Ram 1500. She had everything ready for when I arrived. The whole experience from start/finish was quick and hastle free. I was coming to this dealership from out of state, and they were very accommodating after my long trip too. Overall I had an excellent experience with Spitzer Ford. More
by Ben17
Employees Worked With
Carmin Citraro
November 30, 2017
Great Service and good people to laugh with Adam was extremely helpful and worked very hard to get us at the payment we needed. Even though we were there longer than expected, Adam and the finan Adam was extremely helpful and worked very hard to get us at the payment we needed. Even though we were there longer than expected, Adam and the finance guy were good sports and we had lots of sincere laughter. Adam made the process painless and we are happy with the vehicle we purchased. I would definitely recommend Adam for any car buying needs. More
by Happy Equinox Owner
Employees Worked With
Adam Zeman, Mike Shaheen
November 29, 2017
Absolutely Outstanding!!! Quartni was an absolute pleasure to work with! No pressure, went straight to the vehicle I wanted with no hassle or trying to talk me into something e Quartni was an absolute pleasure to work with! No pressure, went straight to the vehicle I wanted with no hassle or trying to talk me into something else like some sales people. 100% professional, she is new to selling cars but in my opinion she is destined to go far! She made me feel more like a friend than a sale, and that is wonderful! I have been buying and trading and working on cars for as long as I can remember and during that time mostly hated the dealership experience. Always a hassle, hours spent waiting around, horrible “deals” , lemon vehicles, etc Spitzer Ford has won a customer for life with this experience. Mostly due to Quartni. Mike was also awesome on the financial end, he explained all of the numbers, gave me the deal I wanted and found me financing through my current bank which makes making payments easy! They also kept my payments within reason and right in the ballpark of what I came in looking for. Randy was also an amazing guy to work with on this deal. I got the car I have wanted for a very very long time (2005 Ford Mustang!!!!) and Randy and the service department made sure I would have no issues with the car. They fixed anything they found wrong (including a paint job to fix some chips in the hood) and also fixed the things my mechanic found. Amazing service ! To everyone at Spitzer Ford I can not thank you enough! This Mustang will be passed down to my kids eventually and we are already making some great family memories in it! More
by MustangJoeNavy
Employees Worked With
Mike Freeders, Quartni Whited, Randy Smith
