Spitzer Ford Hartville
Hartville, OH
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Excellent Service and Attention To Detail Ryan and the service team are great to work with. They took the time to check the work and make sure everything was complete. Friendly and enjoyable e Ryan and the service team are great to work with. They took the time to check the work and make sure everything was complete. Friendly and enjoyable experience. More
great people I had Andy help me out and he was fantastic. The team worked well together and I got the car that I wanted for a great price. Everyone was nice and he I had Andy help me out and he was fantastic. The team worked well together and I got the car that I wanted for a great price. Everyone was nice and helpful. More
New Used Truck Purchase I purchased a used 2010Ford Ranger Sport yesterday. My experience with buying a truck out of state was great. My Ranger is worth the 5 hour drive from I purchased a used 2010Ford Ranger Sport yesterday. My experience with buying a truck out of state was great. My Ranger is worth the 5 hour drive from Kentucky. Adam , My Salesman and Tyler the Tech answered all of my questions truthfully and honestly. The whole experience was very professional and not stressful at all. I spotted the Ranger on Carfax while searching for a new truck to replace my 2006 Ranger. I bought the truck new 11 years ago and had over 230,000 miles. This is my fourth Ranger and all of them have been Standard Transmissions. Thank you for making my Vehicle buying experience less stressful. More
Fare deal. Friendly sales team. Andy Eicher and Randy Smith the sales manager are good guys. Mike in finance is friendly and helpful The team worked with me to get to a deal that wor Andy Eicher and Randy Smith the sales manager are good guys. Mike in finance is friendly and helpful The team worked with me to get to a deal that worked out. I left happy with the car I wanted. If I lived closer I would make Spitzer Ford my home Ford dealer. They drove the car I came there in to my home the next day. For a new car sale, I would expect that, but for a used car it was a unexpected and appreciated. Accessibility and response time of the team for questions post sale has been tremendous. Thanks for making the car buying experience not suck. More
Resent sales and service I first met Carmin about 4 weeks ago as I was waiting for service and discussed the possibility of purchasing a new car. She was able to clearly expl I first met Carmin about 4 weeks ago as I was waiting for service and discussed the possibility of purchasing a new car. She was able to clearly explain the advantages and disadvantages of lease verses ownership. She followed up a few weeks later and I told her i was not able to purse the idea until I had a few more weeks. I found her to be extremely friendly, positive, attentive, and knowledgeable. When the time came we gave her a call and she was very helpful and even went to another dealership to get a car we were interested in. She asked our budget and was able to lead us to the perfect vehicle with everything we were looking for and more. Our car at the time was in service and the service department worked very well with us. What I like best was that both service and sales worked together to make a very easy transition form one car to another More
Great experience buying a certified car. I had an excellent experience in buying a used car at Spitzer Ford of Hartville. Carmin, my sales associate, was incredibly helpful and understanding I had an excellent experience in buying a used car at Spitzer Ford of Hartville. Carmin, my sales associate, was incredibly helpful and understanding of my situation and did everything she could to get me into the vehicle that was best suited for me. I would recommend working with her if you are in need of buying a car. I hope to do business with her again. More
Purchase of a used 2014 Escape Thank you so much for the time Dan and Adam took to assist us through this purchase. I did take some time to complete as we did have other things plan Thank you so much for the time Dan and Adam took to assist us through this purchase. I did take some time to complete as we did have other things planned for the day, but these two employees took very good care of us throughout the purchase. More
"Try a different dealership", they said I was hoping to avoid this. But, after speaking to Michael Geitgey and the store manager everyone must know how they actually treat their customers. I was hoping to avoid this. But, after speaking to Michael Geitgey and the store manager everyone must know how they actually treat their customers. I intend for this review to help protect people from being mislead and/or taken advantage of. Side note: I suspect that the reviews on this site are skewed. Here is a link to a few other review sites: https://www.cargurus.com/Cars/m-Spitzer-Ford-Hartville-sp57350 https://www.yelp.com/biz/spitzer-ford-hartville-hartville https://www.capitalone.com/cars/dealership/Hartville-OH/Spitzer+Autoworld+Hartville+LLC/22577 Car service centers are refusing to remove the tires on my Ford Fiesta. They told me that the lug nuts were defectively manufactured and are currently under a class action lawsuit. For this reason, they do not carry replacement lug nuts from Ford and do not want to risk damaging the ones on my car. For reference, here is a link to the lawsuit page: https://www.hbsslaw.com/cases/ford-lug-nut-defect/pressrelease/ford-lug-nut-defect-ford-owners-sue-over-defective-lug-nuts-in-millions-of-vehicles If I had a car lift, I would rotate the tires and everything myself. It's not a difficult or expensive task. After trying a few other shops and getting the same answer, I decided to take my Fiesta to the nearest Ford dealer. I was hoping to get the tires rotated and the lug nuts replaced. Since the inability to remove the tires from my car is a safety issue, I requested that Ford be billed for the work. Rotating tires and replacing a few defective lug nuts costs them almost nothing and is a small price to pay for customer satisfaction. Especially when Ford vehicles cost thousands of dollars. I talked to Michael Geitgey, the service manager, and tried explaining everything to him. Completely wasting the opportunity for a happy customer, a good review or a potential sale, he refused to help. It really says something about a business when their managers can send customers away with known, easily fixable, safety issues. I thought maybe reaching out to someone else from their web site might help. It's been at least three weeks, nothing so far. Not getting a response, I tried going back to Spitzer Ford Hartville and explaining everything to the store manager. During our conversation, also I mentioned that I plan to replace my Fiesta by the end of the year (which is true). He said that he couldn't help me because their technicians are paid per job and suggested that I go to a different dealership. So, I was sent away with a safety issue for the second time. It is a shame how uninterested in helping the customer they actually are. Even if it means a good review, a potential sale or standing behind their product. I don't enjoy writing bad reviews, but I would be doing a disservice to future customers by not sharing my experience. Spitzer Ford Hartville might be a decent place to buy your next car as long as you take your reasonable request elsewhere. More
Stress Free and Pleasant ! The sales team at Spitzer Hartville was pleasant to work with and took the pain out buying a car. Randy Smith the sales manager helped us make the bes The sales team at Spitzer Hartville was pleasant to work with and took the pain out buying a car. Randy Smith the sales manager helped us make the best choice for our daughter along with sales associate Alyssa Canfield concerning the importance of purchasing a certified vehicle. Also was our daughter's Trish first purchase of a car and Randy Smith helped with the first time buyer program along with Finance manager Mike Shaheen. Thank you Hartville Spitzer Team , our daughter Trish loves her 2013 Ford Focus! This is our family fourth car purchased at this dealership ! Just cosider us very satisfied customers ! The Bittaker's ! More
Great service and customer service. Carmin brought me the car I wanted from their other car lot in Cuyahoga Falls. Love my new car! Would recommend them! and customer service. Carmin brought me the car I wanted from their other car lot in Cuyahoga Falls. Love my new car! Would recommend them! More