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Spitzer Ford Hartville

Hartville, OH

4.8
616 Reviews

543 W. Maple Street

Hartville, OH

44632

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Showing 616 reviews

December 22, 2017

Excellent Service and Attention To Detail Ryan and the service team are great to work with. They took the time to check the work and make sure everything was complete. Friendly and enjoyable e More

by J. Mitton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Rogers
December 22, 2017

great people I had Andy help me out and he was fantastic. The team worked well together and I got the car that I wanted for a great price. Everyone was nice and he More

by screen name
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Eicher, Randy Smith, Mike Shaheen
December 19, 2017

New Used Truck Purchase I purchased a used 2010Ford Ranger Sport yesterday. My experience with buying a truck out of state was great. My Ranger is worth the 5 hour drive from More

by Andrew421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Wines, Adam Zeman, Mike Shaheen
December 19, 2017

Fare deal. Friendly sales team. Andy Eicher and Randy Smith the sales manager are good guys. Mike in finance is friendly and helpful The team worked with me to get to a deal that wor More

by J. Mitton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Eicher, Randy Smith, Mike Shaheen
December 18, 2017

Resent sales and service I first met Carmin about 4 weeks ago as I was waiting for service and discussed the possibility of purchasing a new car. She was able to clearly expl More

by Susan R Vogelgesang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carmin Citraro
December 18, 2017

Great experience buying a certified car. I had an excellent experience in buying a used car at Spitzer Ford of Hartville. Carmin, my sales associate, was incredibly helpful and understanding More

by Afyock123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carmin Citraro
December 16, 2017

Purchase of a used 2014 Escape Thank you so much for the time Dan and Adam took to assist us through this purchase. I did take some time to complete as we did have other things plan More

by Brian Brock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Wines, Adam Zeman, Mike Shaheen
December 10, 2017

"Try a different dealership", they said I was hoping to avoid this. But, after speaking to Michael Geitgey and the store manager everyone must know how they actually treat their customers. More

by LazerHawk
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Geitgey
Dec 21, 2017 -

Spitzer Ford Hartville responded

We appreciate you taking the time to provide your feedback and are sorry to hear you were unhappy with your experience. We strive to deliver the best customer service and products available, all while being compliant with our brand. We certainly would never refuse to provide service, but rather, must abide by our guidelines through our brand every step of the way from product orders to billing. Having to follow such procedures prohibits us from billing the manufacturer in certain circumstances like this. We do apologize for any miscommunication in explaining the matter , and will be working on improving how we can better address such situations. Again we thank you for bringing such concerns to our attention.

Jan 04, 2018 -

LazerHawk responded

Thank you for providing another example of how you handle even the most legitimate and reasonable customer concerns/requests. Nicely saying "We won't help you, but thank you for telling us anyway", and not even attempting to provide a solution is far from "the best customer service available". It says a lot about your company when you get five opportunities to provide reasonable customer service and you continue to fail. Here is an example of how a dealership with decent customer service would handle the issue discussed above: I walk in and explain the issue. The customer service rep says "I agree. I'm glad your brought your car in. If other service centers are refusing to remove your tires, it can lead to a potentially serious safety issue. We have had similar complaints about this and are familiar with the problem. For your trouble, we can replace the lug nuts and rotate the tires at no charge. If you have a little time to wait, we can take care of it today." I agree to wait. The rep says " Great, make yourself at home. Beverages are over there. Feel free to have a look around. The work is done and the rep calls me over. He says "Here is a record of the completed service work. I also found a coupon for a half price synthetic oil change (or other promo) for you too. Please remember to rate your experience on Yelp (or other rating site). It really helps us out." I exclaim, "Wow! you even washed the car too!?" The rep says "Yes, we include complementary washes with all service work." What can we learn from this? Take care of the customer and they will take care of you. Since the issue was handled the first time and the customer was treated well, their business has been earned. They will remember you when their car needs repaired or when shopping for a new car. They will also recommend you to their friends and are very likely to leave an excellent review. Good customer relations helps a business grow. This is well worth the cost of a few lug nuts, about 10 minutes of work, a coffee, very little soap, water and electricity (Maybe also a pine tree air freshener if you want to be generous). If you know a little about taxes, you will know that all of these costs are used to help minimize tax liability. If "Our World Revolves Around You" is still your slogan, you may want to start taking it more seriously. If not, I can see why.

December 09, 2017

Stress Free and Pleasant ! The sales team at Spitzer Hartville was pleasant to work with and took the pain out buying a car. Randy Smith the sales manager helped us make the bes More

by DanB.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Canfield, Randy Smith, Mike Shaheen
December 09, 2017

Great service and customer service. Carmin brought me the car I wanted from their other car lot in Cuyahoga Falls. Love my new car! Would recommend them! More

by Kelbell25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carmin Citraro
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