Spitzer Ford Hartville

Extremely accommodating We were only available in the evening, and the dealership was extremely accommodating to our schedule. They didn't rush us through the process even t We were only available in the evening, and the dealership was extremely accommodating to our schedule. They didn't rush us through the process even though they had to remain open late to finish our paperwork. Carmin answered all of our questions about the vehicle we purchased, and she provided us with valuable information about some additional programs we could purchase. We will definitely revisit when it's time to buy another car. More

Knowledgeable and friendly service I had called asking for information on a recall for my 2011 Ford Fusion. They were very knowledgeable and helped to see if my vehicle was included. Du I had called asking for information on a recall for my 2011 Ford Fusion. They were very knowledgeable and helped to see if my vehicle was included. During the same phone call, I was able to schedule an oil change for the following day. My oil change was very prompt and they were able to check my vehicle overall. I was very satisfied with my experience. More

Friendly service. Zack seemed pretty knowledgeable about about having to take the exhaust manifold off to replace the dipstick tube. He was very friendly and very court Zack seemed pretty knowledgeable about about having to take the exhaust manifold off to replace the dipstick tube. He was very friendly and very courteous. More

Prepared, Professional & Efficient!! For the past month or so I've been researching & comparing different dealerships and different vehicles. I finally narrowed my search down to about 3 For the past month or so I've been researching & comparing different dealerships and different vehicles. I finally narrowed my search down to about 3 vehicles, one being located at Spitzer Ford in Hartville, so I contacted them through their website. Immediately a sales associate emailed me back and we scheduled an appointment for the following day. Upon arrival, they brought the vehicle out from their Extended Inventory area and had it parked right in front of the entrance, ready for me to.check it out! The Sales Associate, Carmin Citraro, was SUPER nice and extremely knowledgeable! Any and all questions i had, she answered open & honestly, and she made me feel very comfortable. I ended up purchasing this vehicle without even test driving the other 2 vehicles I was interested in...THAT'S how much i liked it & felt confident about it! I hadn't PLANNED on buying the car & getting to take it home with me that SAME day - but Carmin made the buying process a breeze! I had to go to class that evening, so she was able to get all my info, do a Trade In on my OLD car, switch my insurance, sign all the paperwork, switch out my license plates and get my NEW car cleaned/detailed and filled up with a full tank of gas...ALL in about an hour or so! It was all very pain free & simple, while still being a fun & enjoyable experience! I never felt rushed, Carmin was never PUSHY, and it wasn't chaotic or stressful at all! I love my car I love the dealership and I definitely would recommend Spitzer Ford in Hartville to anyone!! More

So helpful when Ford headquarters was not My husband and I had a 2014 Focus we had bought new at Spitzer. The Focus had 3 transmission clutch failures in 4 years. It also had a power steering My husband and I had a 2014 Focus we had bought new at Spitzer. The Focus had 3 transmission clutch failures in 4 years. It also had a power steering failure that was a $2,000 repair. We wanted out of the car, knowing that it was not a safe car to drive on top of being a money pit. Ford offered us no assistance, despite knowing that the transmission was an issue in this model. Even the extended warranty Ford offered on the transmission did not cover the clutch part that kept failing. We also still had 22 months of payments left on the car and were truly in a no win situation. Thankfully, Spitzer stepped up to help. Their service department offered us a discount on the power steering repair, had we decided to go that route. The sales department offered to give us trade in value on the car as though it had no mechanical issues in its history. When the trade in value came up a few hundred dollars less than our payoff amount, Spitzer met that amount in the trade value. They drove to 2 different dealerships in 1 day to bring down vehicles we were interested in. Once we settled on a 2015 Toyota RAV4, the finance department worked with us to provide an extended bumper to bumper warranty and gap coverage at a very reasonable add on amount to our monthly payment, giving us peace of mind after a very bad car experience. Thanks so much to Randy and Alyssa, who facilitated the transition for us in a friendly and professional manner. Thanks to Dave in service who handled my initial displeasure with the situation in a helpful and productive way. Spitzer Ford Hartville is definitely where my next vehicle will be purchased from. More

Fantastic group of people! When it comes to buying a vehicle, i am very picky. Carmin was fantastic comming up with the different types of cars. When i asked questions she was o When it comes to buying a vehicle, i am very picky. Carmin was fantastic comming up with the different types of cars. When i asked questions she was on it. This is my second new car with this dealership and i wont be going any where else!! Thanks everyone!! More

Fantastic! I can not express enough how clean, professional, and helpful everyone is at this place. They really do look over every detail of your car and inform I can not express enough how clean, professional, and helpful everyone is at this place. They really do look over every detail of your car and inform of all issues found. I recommend this place to my friends, even if they have to drive a bit further. More

Friendly Staff Carmin was extremely friendly and helpful throughout the process of purchasing my car. Finance was also great in getting answering my questions. Overa Carmin was extremely friendly and helpful throughout the process of purchasing my car. Finance was also great in getting answering my questions. Overall, nice dealership to purchase at. More

Wonderful dealership Everyone we dealt with were very pleasant and friendly. We dealt with Carmin and she was great. If your looking for a great dealership this would be Everyone we dealt with were very pleasant and friendly. We dealt with Carmin and she was great. If your looking for a great dealership this would be the one to choose. Had a wonderful experience!! More

The Quick Lane staff is excellent. Zack Hoover was easy to work with and very attentive to my needs. The service was done in short order and I was on my way. I have every intention of Zack Hoover was easy to work with and very attentive to my needs. The service was done in short order and I was on my way. I have every intention of returning for further services. More