Spitzer Ford Hartville

Botched service on a 2014 Lincoln MKZ My wife's 2014 MKZ had a broken clip on the driver's side mirror. At the time all electronics on the mirror worked fine. The mirror would just not s My wife's 2014 MKZ had a broken clip on the driver's side mirror. At the time all electronics on the mirror worked fine. The mirror would just not stay clipped firmly in place. She took the vehicle to Spitzer Ford Hartville to have it repaired. Once the work was completed and she brought the car home she discovered that although the initial problem was fixed, the mirror now would not move correctly and that the motor was damaged. Upon taking the car back to Spitzer for the NEW repair when she picked the vehicle up she was told that she now needed to buy a new battery because they hade to jump the car twice during service. She declined the new battery only to find when she got in the car to drive home that the reason the car has issues starting for them was that her key fob's battery was low and needed replaced. This was displayed as a warning message on her dash board which apparently the "Certified Technicians" were unable to decipher. Upon returning home she then discovered that her trunk would now not function and took the car back to Spitzer. After making her wait more than 1 1/2 hours they informed her that she needed a new trunk module but since they could not determine whether jumping the car caused the issue or not they would sell it to her at cost. Upon researching the manual the 1st Troubleshooting method listed is to disconnect the battery and then reconnect to see if the problem corrects. Upon doing this the trunk deck lid operates just fine. So, for what should have been a simple repair this service department created several additional issues due to their blatant incompetence and wanted to charge us for their mistakes. We will not be returning to this dealership for any reason and definitely would advise anyone to especially stay away from the Service Department. More

3rd Vehicle from Spitzer Alyssa worked really hard to get me exactly what I wanted. Thanks to sales Mgr, Don R, as well. He was amazing too. Thank you guys! Alyssa worked really hard to get me exactly what I wanted. Thanks to sales Mgr, Don R, as well. He was amazing too. Thank you guys! More

Haven’t purchased yet but wow the staff! We worked with Carmin and Don and both were super! We have yet to make a decision but they listened to our needs. Didn’t snicker and walk away like We worked with Carmin and Don and both were super! We have yet to make a decision but they listened to our needs. Didn’t snicker and walk away like most would. More

I brought my vehicle in for the Works service. I brought my vehicle for scheduled maintenance and waited for my vehicle in the waiting room. Within an hour my vehicle was completed and washed. I re I brought my vehicle for scheduled maintenance and waited for my vehicle in the waiting room. Within an hour my vehicle was completed and washed. I received my car’s report card and was on my way. An extremely pleasant experience and all service people were extremely helpful and friendly. More

Very Good Service Department They handled my Ford recall service fast and accommodated me on a Saturday so I didn't need to miss any time from work. Thanks They handled my Ford recall service fast and accommodated me on a Saturday so I didn't need to miss any time from work. Thanks More

Very efficiently done. I stopped by to get "the works" package. The work was completed so fast and efficient I barely had time to finish my coffee! Great wrap up review of m I stopped by to get "the works" package. The work was completed so fast and efficient I barely had time to finish my coffee! Great wrap up review of my car's needs as well. More

Simple and stess free! This was a very positive car buying experience and Dustin was super easy to deal with and talk to! Came in and bought the car I wanted with no pressur This was a very positive car buying experience and Dustin was super easy to deal with and talk to! Came in and bought the car I wanted with no pressure or any stress.. definitely would recommend this dealership to anyone 👍 More

Purchasing new car Had a stress free day while purchasing my first new car in many years! Dreaded the thought but Carmin and Nick and Adam and all associates proved that Had a stress free day while purchasing my first new car in many years! Dreaded the thought but Carmin and Nick and Adam and all associates proved that buying a car can be a pleasant experience! Thanks to all! My sales associate Carmin Citraro could not have been more helpful, she spent a long time explaining everything about the new car and assured me that I could call her or text her with questions! Show room immaculate which I appreciated. More