Spitzer Ford Hartville

Poor service - customer t I made an appointment for an oil change. I had never been to this dealer before. When I arrived, I was informed that they were 4 hours behind. They to I made an appointment for an oil change. I had never been to this dealer before. When I arrived, I was informed that they were 4 hours behind. They told me that they were helping some out-of-town folks. I totally appreciate that. I would hope that someone would do the same for me if I were traveling, but I would at least expect a phone call telling me that they wouldn't be able to honor my appointment. I would have understood, given the circumstances. But since they allowed me to drive all the way down there before I found out, I'm very upset and disappointed. They had an opportunity to gain a new customer, but because of how they handled it, they lost one. More

Ford problem I have had my F-250 in for the locks freezing and the latches not locking when you close the door. This is an ongoing problem that Ford cannot fix. I have had my F-250 in for the locks freezing and the latches not locking when you close the door. This is an ongoing problem that Ford cannot fix. More

Auto service appointment This safety check, tire rotation and oil change appointment was super. They were on time with the appointment which is important to me, the service wa This safety check, tire rotation and oil change appointment was super. They were on time with the appointment which is important to me, the service was complete and the free car wash topped off a great appointment. More

If it does'nt work, they can fix it. My problem with Spitzer is more of a problem with Ford. I just spent almost $800 to replace a radio in a car with 5k miles on it. Before that. I paid My problem with Spitzer is more of a problem with Ford. I just spent almost $800 to replace a radio in a car with 5k miles on it. Before that. I paid to allign the wheels on a car that was practically brand new. I may consider a Kia for my next new car. More

Dishonest dealer Spitzer is very dishonest. They lied about the entire deal over the phone and via email. They tried to pull a bait-and-switch on me. They lied about Spitzer is very dishonest. They lied about the entire deal over the phone and via email. They tried to pull a bait-and-switch on me. They lied about the price and financing options. Once I visited the dealership and we got down to details, they finally started to tell me their price. This was a monumental waste of time. They kept contacting me until I told them that I knew they were ripping me off and I provided competitive pricing from other dealers. They weren't interested in matching prices and they weren't interested in telling me the truth. I went to another dealer and had a much more truthful dealer experience. Avoid Spitzer. More

Tech Dave Rowe was great. Fixed fast the first time Love the service at Spitzer Ford My car was fixed fast and the first time. Always tell others about the employees that help each and every time. Love the service at Spitzer Ford My car was fixed fast and the first time. Always tell others about the employees that help each and every time. More

Amazing service with no beating around the bush Nick was amazing! He helped my fiancee and myself get a new car even with negative equity going with it. He was such a down to earth guy that was upfr Nick was amazing! He helped my fiancee and myself get a new car even with negative equity going with it. He was such a down to earth guy that was upfront and honest and made the whole experience smooth. Ever since this i will always be referring people to go to Spitzer and ask for Nick. Such an amazing experience More

Absolutely amazing customer service! I had the pleasure of working with Deborah Bogle as my sales associate. We drove an hour to the dealership after seeing the car online. I have purchas I had the pleasure of working with Deborah Bogle as my sales associate. We drove an hour to the dealership after seeing the car online. I have purchased many cars in my lifetime and have visited 10 dealerships in the last 2 months. I have never been treated so well at any of them. The entire team at Spitzer was amazing. The car was as they said it was. Actually better than they said it was if you ask me. Easy negotiations and a quick purchase from start to finish. I will never go to another dealership. It's a far drive for us but the people there are 100% worth the trip. More

Wonderful Deborah Bogle was not only very professional but so very friendly and easy to talk to. She was not at all pushy, which we really appreciated. She was Deborah Bogle was not only very professional but so very friendly and easy to talk to. She was not at all pushy, which we really appreciated. She was wonderful and so informative on the equinox that we purchased from her. She was sure to take us on a route that would allow us to test the car and its abilities. The only complaint I have is that it took FOREVER for us to get the title work done because everyone was missing from the offices. Deborah kept apologizing even though it was not at all her fault that they were taking so long. She stayed with us and answered any questions we had while we were waiting for all that time. We are so grateful that she made our experience so smooth and left out all the crazy sales pitches, she stayed honest with us. The equinox we purchased was absoutely beautiful and the dealership did such an amazing job fixing it because of being a used vechile and cleaning it. We felt like we were walking away with a brand new car off the lot even through it was a 2014. I wish I could remember the young man's name that took the car to get detailed and washed one last time before we left. He just had a very positive energy about him and was very patient. We will most definetly be a repeat customer and I would highly recommend asking for Deborah Bogle!! More

Friendly and excellent service. on time service, friendly staff. would recommend spitzer to all my friends looking for a ford. Have dealt with dave and zack and they are both well v on time service, friendly staff. would recommend spitzer to all my friends looking for a ford. Have dealt with dave and zack and they are both well versed on the cars they sell. More