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Spitzer Acura - Service Center

McMurray, PA

4.8
555 Reviews

555 Reviews of Spitzer Acura - Service Center

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November 04, 2024

The sales and service staff at Spitzer are outstanding. Jeremy in sales found the perfect deal for exactly what I was looking for and Layne in the service department always treats me like a VIP. The only s More

by BILL@BILLBRACK.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 31, 2024

Layne in service is great. Very accommodating and always quick to return phone calls and keep customer informed. More

by TDCIRONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Spitzer Acura responded

Thanks for sharing your thoughts about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

October 30, 2024

I regret buying a car from Spitzer. I feel and I've been told by everyone who's heard what happened that I got ripped off by Spitzer. And also, no lender car, even though I purchased a More

by gim1673
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Layne Ciminel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2024 -

Spitzer Acura responded

Thank you for your review. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 29, 2024

No issues at all, great service, quick turnaround, fair price and they washed my car! More

by douglas.bishop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Spitzer Acura responded

Douglas, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Acura.

October 29, 2024

Layne exemplifies great customer service, is knowledgeable and is one of the main reasons that I bring my vehicle to Spitzer. More

by LBURK11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Spitzer Acura responded

Thank you for choosing Spitzer Acura. Your feedback and rating mean a lot to us. We're glad Layne was able to help, and we hope to see you again!

October 27, 2024

I alway have a good experience at Spitzer Acura. Professional service team. I’ve never had a problem. More

by cwhitchens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2024 -

Spitzer Acura responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Acura to be a positive one. Please don't hesitate to reach out if you need anything else.

October 25, 2024

Was getting the clearcoat installed follow up of a new purchase. No issues got a lender car thank you. More

by DANNIWEAVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2024 -

Spitzer Acura responded

DANNI WEAVER, Providing immaculate service is so important to us here at Spitzer Acura and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that there was no issued and they got you a lender car. We wish you safe travels until we meet again!

October 24, 2024

Underwhelming. Way too long of a wait & felt like i was a burden to those working there. Everyone seemed to be in a bad mood. Not a smooth process from start to fin More

by Stephen_Buck0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lynn
Report | Print
Oct 28, 2024 -

Spitzer Acura responded

Stephen, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 23, 2024

Very pleased, very friendly staff, very helpful, treated us very nice!!! Would Highly recommend Spitzer ! More

by DARLA624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2024 -

Spitzer Acura responded

Thank you for taking the time to share your feedback with us, Darla. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 23, 2024

Wes and Albert in the service department were very helpful when I brought my MDX in for service. More

by TRACYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes, Albert
Report | Print
Oct 23, 2024 -

Spitzer Acura responded

Thanks for sharing about your experience with Spitzer Acura. We appreciate your business, Tracy, and hope to see you again soon!

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