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Spitzer Acura

McMurray, PA

Overview
Employees
Reviews
Vehicles
4.8
1,454 Reviews
At Spitzer Acura we're making car buying fun and fast! It's so easy to buy at Spitzer because you only pay for what you need; our salespeople are paid on volume and customer satisfaction so you know you'll never overpay. Plus we'll buy your car from you regardless of how much you owe and even if you don't buy from us. There's always a Spitzer location near you hurry in today. Our World Revolves Around You!
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3617 Washington Rd

McMurray, PA

15317

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Showing 1,454 reviews

December 03, 2025

Communication goes a long way and there was none. Misinformed of everything and never returns phone calls. And that could be because our car was never looked at during our scheduled appt time. Not un More

by Karyncharlton
Recommend Dealer
No
Employees Worked With
Jeanine Malone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeanine Malone
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Dec 03, 2025 -

Spitzer Acura responded

Hello Karyn - I'm very sorry to hear about your experience with our service department. This is not the kind of customer experience we strive to give our customers. I'd love to hear more and see if I can be of assistance. Please reach to me directly at 724-941-9800. Laura Colby, General Manager

Dec 03, 2025 -

Karyncharlton responded

I asked for you several times and was told you were either in a meeting or I could leave you a voicemail. Our car was at your dealership from Wed, Nov 26th and even though we had an appt for Friday Nov 28th, the car wasnt touched until this Monday, the 1st. Whem i questioned service about this, I was made to feel that I was the one that misunterstood. Which is wildly inaccurate. I received an email/text confirmation of my appt on Nov 28th. I even called on sarurday, the 29th looking for an update. Never received a message back. We all know the reason for that now. If there was not intention of looking at our vehicle until the 1st that should have been communicated. The only thing we were told when we made the appt and dropped the vehicle off was that it takes a couple days to pull the transmission and replace the part ao it will most likely be Monday or Tuesday before its done. That was it. Not one call from service stating otherwise.

Dec 03, 2025 -

Karyncharlton responded

And the only reason that I called an asked for you is because I was advised by Acura customer relations. You had our vehicle for 7 days. All we wanted was an accurate, honest update.

December 03, 2025

Our experience with Layne and the Spitzer Service Department was great. They are professional, knowledgeable and honest. They provide service with concern for doing the job right in a timely manner. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2025 -

Spitzer Acura responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Acura to be a positive one. Please don't hesitate to reach out if you need anything else.

December 02, 2025

They were so helpful and were great to deal with. I would recommend SPITZER to everyone looking for a vehicle. Laura and Chris were awesome! More

by CHRIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Laura Colby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Griesmer
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Dec 02, 2025 -

Spitzer Acura responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Acura!

December 01, 2025

She guided me through some technical. asprcts of.my car in hopes of resolving the situation. I had immediate service ice after .y car got started and I arrived. More

by O7SCROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2025 -

Spitzer Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 23, 2025

Excellent service. The main reason we continue to bring our car for servicing and buy cars from Acura is Layne! More

by Patti
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Layne Ciminel
Report | Print
Nov 23, 2025 -

Spitzer Acura responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Acura!

November 21, 2025

I am so thankful for Spitzer in McMurray - they always go above and beyond! Thank you🥳 More

by ?
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2025 -

Spitzer Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Acura.

November 19, 2025

Dealer worked with on short notice to get my car in and serviced at a time that worked for me More

by TRAVISSTOUT
Recommend Dealer
Yes
Employees Worked With
Samantha Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Baker
Report | Print
Nov 20, 2025 -

Spitzer Acura responded

Thank you for choosing Spitzer Acura. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 19, 2025

Everybody was very professional and extremely nice explained exactly what they were doing. Very satisfied. More

by jcabinc
Recommend Dealer
Yes
Employees Worked With
Jeanine Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeanine Malone
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Nov 19, 2025 -

Spitzer Acura responded

Thank you for choosing Spitzer Acura. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 17, 2025

All went very well as usual. The only problem is getting people in service to answer calls and set up appointments More

by E.BURSTIN
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Layne Ciminel
Report | Print
Nov 17, 2025 -

Spitzer Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Acura.

November 12, 2025

Great they offer loaner car makes going to dealer very comfortable and no hassle dealing with them More

by WHITEHALLBRIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2025 -

Spitzer Acura responded

Thanks for sharing about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

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