Samantha Baker
Samantha Baker at Spitzer Acura

Samantha Baker

Service Advisor

Spitzer Acura

3617 Washington Rd
McMurray, PA 15317

Contact Me
4.8
33 Reviews

Dealership Experience

1 yr, 4 mos

Industry Experience

3 yrs, 10 mos

Languages Spoken

English English

4.8

33 Reviews

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33 Reviews of Samantha Baker

April 30, 2026

Dealership Rating
Employee Rating

Greatly lacking communication and customer service skills. Greatly lacking communication and customer service skills. Made me consider selling my Acura and going with another brand. More

by kevinsudor
Recommend Dealer
No

Other Employees Tagged: Samantha Baker

May 06, 2026

Spitzer Acura responded

Thank you, Kevin, for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please reach out to us at your earliest convenience. Thank you.

April 29, 2026

Dealership Rating
Employee Rating

Samantha Baker was awesome to work with, and she went above and beyond to help out with everything concerning my wife's 2022 Acura RDX service. We greatly appreciate her. She's a great asset to your comp More

by michael_j_burkhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2026

Spitzer Acura responded

It’s wonderful to hear Samantha went above and beyond for your wife’s 2022 Acura RDX service. We appreciate your recognition of her dedication. We look forward to serving you again.

April 22, 2026

Dealership Rating
Employee Rating

They have had my car for over 11 days because it takes so long for parts come in. They still waiting for parts More

by Yudotkd
Recommend Dealer
No

Other Employees Tagged: Samantha Baker

Apr 23, 2026

Spitzer Acura responded

Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case because there are backordered parts.

April 20, 2026

Dealership Rating
Employee Rating

Everyone was professional and courteous. They answered all my questions. Samantha went above and beyond. More

by snyderldonna
Recommend Dealer
Yes

Other Employees Tagged: Samantha Baker

Apr 20, 2026

Spitzer Acura responded

We’re so happy to hear that our team answered all your questions with professionalism and courtesy. Samantha will be pleased to know her extra efforts made a difference. Thank you for trusting us with your Acura MDX.

March 16, 2026

Dealership Rating
Employee Rating

Everything and everyone was great. I don't have anything else to add I really don't have anything to add More

by DELENAYOUNG
Recommend Dealer
Yes

Other Employees Tagged: Samantha Baker

Mar 16, 2026

Spitzer Acura responded

It’s great to hear that your service visit for your Acura RDX went smoothly. Samantha enjoyed assisting you and we appreciate you sharing your feedback.

March 06, 2026

Dealership Rating
Employee Rating

They are very friendly and always do a nice job keeping my Acuras in great shape. More

by Bpblues1
Recommend Dealer
Yes

Other Employees Tagged: Samantha Baker

Mar 06, 2026

Spitzer Acura responded

Thank you for sharing your feedback. We’re glad our team has been friendly and thorough in taking care of your Acura TLX. Samantha is delighted to know your vehicles stay in excellent condition and we look forward to seeing you again.

March 03, 2026

Dealership Rating
Employee Rating

I was in total panic about my disabled MDX, towed to Spitzer while they were experiencing power outages. Samantha was helpful from the beginning, keeping me updated and getting my car back to me in time More

by MarcAllynm
Recommend Dealer
Yes

Other Employees Tagged: Samantha Baker

Mar 03, 2026

Spitzer Acura responded

We’re grateful you trusted us with your Acura MDX after it was towed during our power outage. We’re glad Samantha kept you informed and that your vehicle was ready for its body work on schedule. We look forward to helping with your routine maintenance.

March 02, 2026

Dealership Rating
Employee Rating

Great service department and sales staff. Clean waiting area and restroom. Overall good experience thanks More

by ROBERTKURTH14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 02, 2026

Spitzer Acura responded

We’re delighted our team provided great service and that you found the waiting area and restroom clean. Thank you for trusting us with your Acura MDX maintenance. We look forward to helping you again soon.

February 02, 2026

Dealership Rating
Employee Rating

Prompt and very informative She kept me updated on timing and explained everything in detail More

by angelrosemk
Recommend Dealer
Yes

Other Employees Tagged: Samantha Baker

Feb 03, 2026

Spitzer Acura responded

Angel, thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Samantha met your expectations. Thank you again for choosing Spitzer Acura. We look forward to having you as one of our valued customers for many more years to come!

January 26, 2026

Dealership Rating
Employee Rating

Always a smooth experience. Transparent with information and accommodating We have bought two cars from Spitzer Acura and have routine maintenance done there for both of them be More

by heydj_41
Recommend Dealer
Yes

Other Employees Tagged: Samantha Baker

Jan 26, 2026

Spitzer Acura responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Acura. We look forward to having you as one of our valued customers for many more years to come!

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