Samantha Baker

I have been going to Spitzer Acura for years getting service on my 2013 Acura RDX. Layne, Albert, Keith....the entire service department is what kept bringing me back. I finally bit the bullet and lease service on my 2013 Acura RDX. Layne, Albert, Keith....the entire service department is what kept bringing me back. I finally bit the bullet and leased a new 2026 ADX. Dakota was AMAZING!! Knowledgable, friendly, efficient. Truly one of the best sales experiences we've ever had. No pressure. Just gave us the information we needed and it worked out beautifully. Lynn was also so helpful during the transaction. The service department is what convinced me to get my new vehicle from Spitzer Acura. I highly recommend if you are in the market for a new car. Friendly, knowledgable, honest. What more could you want! I love my new car! Thank you!!! More

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Very disappointed with my recent service experience. I brought my low-mileage vehicle in for an inspection, oil change, and wheel repair, only to later discover the dealership charged me nearly double w I brought my low-mileage vehicle in for an inspection, oil change, and wheel repair, only to later discover the dealership charged me nearly double what the third-party wheel repair actually cost them. No one reviewed the final bill with me before payment, and when I called to question the large markup, the explanation only added to my frustration. Between the attempted upselling, credit card surcharge, and lack of transparency, I left feeling taken advantage of instead of valued as a customer. Unfortunately, they have lost my future business for both sales and service. More

by Phyllisgean Verified Customer Verified Customer

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Very courteous, helpful, informative, and pleasant. Most of all very professional. Looking forward to dealing with her again for service. Most of all very professional. Looking forward to dealing with her again for service. More

by RSMARSIC Verified Customer Verified Customer

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Greatly lacking communication and customer service skills. Greatly lacking communication and customer service skills. Made me consider selling my Acura and going with another brand. skills. Greatly lacking communication and customer service skills. Made me consider selling my Acura and going with another brand. More

by kevinsudor Verified Customer Verified Customer

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Samantha Baker was awesome to work with, and she went above and beyond to help out with everything concerning my wife's 2022 Acura RDX service. We greatly appreciate her. She's a great asset to your comp above and beyond to help out with everything concerning my wife's 2022 Acura RDX service. We greatly appreciate her. She's a great asset to your company and definitely deserves a raise. Sincerely, Mike Burkhart, Happy Customer More

by michael_j_burkhart Verified Customer Verified Customer

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They have had my car for over 11 days because it takes so long for parts come in. They still waiting for parts long for parts come in. They still waiting for parts More

by Yudotkd Verified Customer Verified Customer

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Everyone was professional and courteous. They answered all my questions. Samantha went above and beyond. They answered all my questions. Samantha went above and beyond. More

by snyderldonna Verified Customer Verified Customer

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Everything and everyone was great. I don't have anything else to add I really don't have anything to add I don't have anything else to add I really don't have anything to add More

by DELENAYOUNG Verified Customer Verified Customer

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They are very friendly and always do a nice job keeping my Acuras in great shape. my Acuras in great shape. More

by Bpblues1 Verified Customer Verified Customer

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I was in total panic about my disabled MDX, towed to Spitzer while they were experiencing power outages. Samantha was helpful from the beginning, keeping me updated and getting my car back to me in time Spitzer while they were experiencing power outages. Samantha was helpful from the beginning, keeping me updated and getting my car back to me in time for its body work. I will be returning for all my regular maintenance. More

by MarcAllynm Verified Customer Verified Customer

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