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Spitzer Acura

McMurray, PA

Overview
Employees
Reviews
Vehicles
4.9
1,047 Reviews
At Spitzer Acura we're making car buying fun and fast! It's so easy to buy at Spitzer because you only pay for what you need; our salespeople are paid on volume and customer satisfaction so you know you'll never overpay. Plus we'll buy your car from you regardless of how much you owe and even if you don't buy from us. There's always a Spitzer location near you hurry in today. Our World Revolves Around You!
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3617 Washington Rd

McMurray, PA

15317

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Showing 1,048 reviews

April 26, 2023

This is the second time I have been in for service on my vehicle and considered buying a new one only to be completely ignored by the salespeople. I walked around for close to two hours and was looking wer More

by Mad-Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2023 -

Spitzer Acura responded

After our conversation I did some investigating with the employees that were here that day. The salespeople all thought that someone had asked you if you needed help and unfortunately we missed you that day. As I expressed on the phone I apologize that your experience was less than expected. Our policy is to give our customers in service some space because we want them to feel comfortable and not pressured when they come in to visit us for service and sales. Typically we say hello, ask them if they need help with anything at all and if we happen to miss them, most will come to the front desk and we always get someone to help them. We will strive to improve in the future. Adam Drakulic General Manager

April 24, 2023

I am always happy and confident with the service I receive. They have great customer service and I trust their recommendations. More

by Nancyely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2023 -

Spitzer Acura responded

Thanks, Nancy, for sharing about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

April 22, 2023

Very friendly staff, easy to work Lynn was very accommodating to my schedule, she came to work early for my car pick up. More

by lclore
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lynn Osborn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2023 -

Spitzer Acura responded

We are very happy to hear that Lynn and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 21, 2023

Great service as always. First class. Will continue to come there for service and hopefully purchase a new car soon. More

by epappasergi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
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Apr 22, 2023 -

Spitzer Acura responded

Thanks for sharing about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

April 21, 2023

Great customer service, talked about everything that was done on my vehicle. Will return. Thank you More

by brendaroithner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Griesmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Popovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Drakulic, John Layman
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Apr 22, 2023 -

Spitzer Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 21, 2023

Layne is always a great help when having our Two vehicles scheduled for any service More

by Dave@0454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
Report | Print
Apr 22, 2023 -

Spitzer Acura responded

We are very happy Layne provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 17, 2023

Very fast and friendly service. Love the pick up and loaner car arrangement. Worked well. More

by KG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Solomon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Drakulic
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Apr 17, 2023 -

Spitzer Acura responded

Thanks for sharing about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

April 16, 2023

Spitzer Acura is always a pleasure to deal with. It goes out of their way to make their customers happy. More

by CARY9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Capozoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Popovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2023 -

Spitzer Acura responded

Thank you for choosing Spitzer Acura. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 14, 2023

I appreciate the shop for keeping me vehicle running smoothly and efficiently. Also, for staying up to date on my maintenance needs More

by Harrislora1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2023 -

Spitzer Acura responded

Thank you for choosing Spitzer Acura. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 14, 2023

Great customer service! I received prompt attention upon my arrival. Layne called me and explained what service was needed and patiently answered my question. When I pick More

by KMKEENAN0717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
Report | Print
Apr 16, 2023 -

Spitzer Acura responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Acura to be a positive one. Please don't hesitate to reach out if you need anything else.

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