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Spitzer Acura

McMurray, PA

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Employees
Reviews
Vehicles
4.9
938 Reviews
At Spitzer Acura we're making car buying fun and fast! It's so easy to buy at Spitzer because you only pay for what you need; our salespeople are paid on volume and customer satisfaction so you know you'll never overpay. Plus we'll buy your car from you regardless of how much you owe and even if you don't buy from us. There's always a Spitzer location near you hurry in today. Our World Revolves Around You!
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3617 Washington Rd

McMurray, PA

15317

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Showing 938 reviews

June 07, 2023

Operating hours are not convenient for working professionals. Also, the customer waiting area and facilities are lacking. This is not a “premium” experience. More

by dan.ryan9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
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Jun 08, 2023 -

Spitzer Acura responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Dan, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

June 07, 2023

John was an excellent service representative who was polite, patient and made everything very clear to me. More

by RBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
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Jun 08, 2023 -

Spitzer Acura responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Acura.

June 01, 2023

Car was in for the same issue three times. I can understand maybe two visits but three was a big time/money suck. At third visit dealer comped parts, which was appreciated, but I still had to More

by GREGORY.WESTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2023 -

Spitzer Acura responded

Thank you for this feedback, Gregory. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you.

May 30, 2023

This is our second vehicle purchase at Spitzer. Both times have been very favorable experiences. Lynn Osborne is an exceptional salesperson; very professional and respectful. More

by BCOBUCCI7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Drakulic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Capozoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lynn Osborn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2023 -

Spitzer Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Lynn and our team, and we look forward to working with you again.

May 28, 2023

From the moment we walked in until we walked out with our new TLX we felt welcome and cared for. Quick and friendly experience. More

by KRIGBY20
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan Capozoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lynn Osborn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2023 -

Spitzer Acura responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 25, 2023

Chris is the embodiment of a wonderful salesman. He was extremely knowledgeable, professional, and polite. He did not pressure me into any buy decision, did not hound me like salespeople from other More

by Kelly A.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Griesmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Capozoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The cashier I worked with for my initial deposit and second deposit was so very friendly and professional. Unfortunately, I can't remember her name.
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May 25, 2023 -

Spitzer Acura responded

It's great to hear that Chris was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Kelly, for choosing Spitzer Acura!

May 23, 2023

Fast, friendly service and I would highly recommend! Everything from the sales to the trade in to the financing was smooth. Thank you! More

by PN3142
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Drakulic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lynn Osborn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2023 -

Spitzer Acura responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Acura, we look forward to having you as one of our valued customers for many more years to come!

May 20, 2023

Great service! Really appreciate having the loaner car while service is being done, made it so much easier. More

by nickiemanning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
Report | Print
May 21, 2023 -

Spitzer Acura responded

Thank you, Nickie! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Acura, we look forward to having you as one of our valued customers for many more years to come!

May 20, 2023

Excellent service. I am always pleased with John Layman's efforts to make my visit for service a success. More

by GKULBIEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
Report | Print
May 21, 2023 -

Spitzer Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with John and our service team, and we look forward to working with you again.

May 20, 2023

Excellent complete service. Layne and Spitzer provided a no cost Good Will credit ( I am 200 miles over the 50,000 miles on my original new car warranty) to cover the cost of a More

by KFEFOLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2023 -

Spitzer Acura responded

Thank you for the kind words for Layne and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

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