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Spitzer Acura

McMurray, PA

Overview
Employees
Reviews
Vehicles
4.9
939 Reviews
At Spitzer Acura we're making car buying fun and fast! It's so easy to buy at Spitzer because you only pay for what you need; our salespeople are paid on volume and customer satisfaction so you know you'll never overpay. Plus we'll buy your car from you regardless of how much you owe and even if you don't buy from us. There's always a Spitzer location near you hurry in today. Our World Revolves Around You!
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3617 Washington Rd

McMurray, PA

15317

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Showing 939 reviews

July 28, 2023

The service received was disappointing and did not seem to address the issues we inquired about. As well as recommended service that was not needed. More

by M. Morgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Layman
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Jul 31, 2023 -

Spitzer Acura responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 28, 2023

Always a great experience. John is always helpful and gets me through the process quickly. I drive from North Hills to get my car serviced even though there is a dealership More

by Brian
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
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Jul 28, 2023 -

Spitzer Acura responded

Thank you so much for your excellent review, Brian! We are so glad that John had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Acura to be a positive one. Please don't hesitate to reach out if you need anything else.

July 28, 2023

Layne even fixed the coffee pot. It is very important to have coffee while waiting. More

by HCARDELL4126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2023 -

Spitzer Acura responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Layne and our team here at Spitzer Acura.

July 27, 2023

I Drove 2 hours ,round trip,to find out all your computers were not working .Also you use a coffee pot from xxxx for customers that none of them could operate for a cup of coffee...even employees co More

by DANMAHER3475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Layne Ciminel
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Spitzer Acura responded

We're sorry that you didn't have a completely satisfying visit, Dan. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

July 27, 2023

Everyone was very friendly and service was fast. I appreciate the car wash, it's a nice touch. More

by brian.versmessen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
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Jul 28, 2023 -

Spitzer Acura responded

Thank you for the kind words for our service department, Brian! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 26, 2023

Layne is a true professional and I have enjoyed working with him during my maintenance visits over the past 8 plus years! More

by 14CLIMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Spitzer Acura responded

Thank you for choosing Spitzer Acura. Your feedback and rating mean a lot to us. We're glad Layne and the team were able to help, and we hope to see you again!

July 26, 2023

Spitzer has been a top notch service provider since I moved back to Pittsburgh. They are reputable, friendly, prompt, and fair. More

by mkatich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2023 -

Spitzer Acura responded

Thanks for sharing your thoughts about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

July 26, 2023

My service advisor is a kind and intellgent man. He is so trustworthy. The organization of the service center is excellent and of course the vehicles have served me well. More

by GW1020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Spitzer Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Acura.

July 26, 2023

ADAM WAS THE BEST SALESPERSON THAT I HAVE EVE DEALT WITH APPRECIATE ALL HIS HELP AND HIS OFFER TO HELP IN THE FUTURE IF I HAVE ANY PROBLEMS More

by dustylkm77
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adam Solomon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Bruni
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Spitzer Acura responded

We are very happy to hear that Adam provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 26, 2023

Very professional and friendly. I always feel like they take the time to make sure I am happy. More

by heathatha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
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Jul 27, 2023 -

Spitzer Acura responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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