Spitzer Acura

My new 2011 MDX Advance that I purchased in March of 2011 is the third vehicle I have purchased from Spitzer. I have driven SUV's for the past 20 years, but in 2009 I decided to buy an Acura TL with AWD. W is the third vehicle I have purchased from Spitzer. I have driven SUV's for the past 20 years, but in 2009 I decided to buy an Acura TL with AWD. While it was a great car and a great value for the money, I did not like being in a car after all of those years in an SUV. So in January of 2010 I went and purchased a 2010 MDX Tech. My salesperson, Gloria, had left the dealership and I was greeted by her replacement, Bob Burke. Bob is an upfront, honest guy who knows a lot about the products he is selling. I really enjoyed my experience with Bob. So much so that, when I decided that I really loved my MDX but missed my Umber interior and really liked the wheels that came with the Advance Package, I called Bob back and told him that I wanted to trade in my 2010 Tech on a 2011 Advance. I told Bob what I wanted to pay for the new 2011 and what I expected on my trade for the 2010 over the phone, and Bob called me back within the hour to tell me that they didn't have the car I wanted on their lot, but they located it and were having it brought in. They told me that they would sell me the new MDX at the price I wanted (TruCar Fair Market Value) and that they would like to see my trade-in, but he thought that my price sounded reasonable (Kelly Blue Book "Good"). I took my trade-in to the dealership the next day and was givent he trade-in value that I wanted, no questions asked. They brought the new vehicle in for me, cleaned it up, and we went through the rest of the process flawlessly. Neil Campbell in the Spitzer finance office is a great guy who is very courteous and pleasant to work with and the paperwork was done very quickly with no additional services pushed on you at closing like some dealers do. Bob walked me through the car and answered any questions I had and I was on my way before I knew it. I have delt with the Service Department on previous occasions with my TL and with my first MDX and they are very knowledgeable and they get the job done right. With my TL, I had a problem with a sensor that they had originally thought was just malfunctioning from condensation, so they just reset it and it came back on again. So, without question, they ordered me a new one and put it in and I never had a problem with it again. With my first MDX, the only service I had done was my annual inspection, and the car was returned to me on time, washed. I know everything in this review is positive and that has been the majority of my experience with Spitzer. If I have one complaint, it's that they don't include free State inspections with cars you purchase from them. As you can tell from my username, I have an '11 Honda Pilot in addition to my MDX and the Honda dealer included free State inspections. Before purchasing Honda/Acura products, I had six (6) GMC products (Yukons, Envoys and Sierra pick-ups) and they all included free State inspections. My Dad owns an MDX and an RDX and his selling dealer included free State inspections. So I guess my one beef with Spitzer is that I still can't figure out what kind of "Luxury" car dealer doesn't do something as basic as include free State inspections with vehicles...especially vehicles purchased from them. Overall, though, I would not hesitate to recommend the Spitzer sales/service team to anyone I know. More

I was shopping for a vehicle and stopped by their dealership to buy the car I was interested in. I found their approach very cold and rather rude! The price they quote me was a complete joke. While I dealership to buy the car I was interested in. I found their approach very cold and rather rude! The price they quote me was a complete joke. While I do understand that a dealership has a right to sell a car at a price they think is profitable to them, this can be conveyed in a professional and courteous manner. I got the same car (including the trade in for old car) from a nearby dealership at a price that was $3800 less on the same day and with much more respect that any customer would deserve. Very disappointing experience. Would not recommend to anybody. More