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Spitzer Acura

McMurray, PA

Overview
Employees
Reviews
Vehicles
4.8
1,430 Reviews
At Spitzer Acura we're making car buying fun and fast! It's so easy to buy at Spitzer because you only pay for what you need; our salespeople are paid on volume and customer satisfaction so you know you'll never overpay. Plus we'll buy your car from you regardless of how much you owe and even if you don't buy from us. There's always a Spitzer location near you hurry in today. Our World Revolves Around You!
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3617 Washington Rd

McMurray, PA

15317

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Showing 1,430 reviews

July 28, 2023

All good except mislead on 2 free services. If gear oil or break in fluid was part of first service, should have been included. More

by barnesbassin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
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Jul 28, 2023 -

Spitzer Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 28, 2023

The service received was disappointing and did not seem to address the issues we inquired about. As well as recommended service that was not needed. More

by M. Morgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Layman
Report | Print
Jul 31, 2023 -

Spitzer Acura responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Jul 31, 2023 -

Spitzer Acura responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 28, 2023

Really quick service. Normally when you wait for your car you wait forever. Mine was done in about an hour. Very satisfied. More

by triplj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
Report | Print
Jul 28, 2023 -

Spitzer Acura responded

Thanks for sharing about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

July 28, 2023

Layne even fixed the coffee pot. It is very important to have coffee while waiting. More

by HCARDELL4126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2023 -

Spitzer Acura responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Layne and our team here at Spitzer Acura.

July 28, 2023

Always a great experience. John is always helpful and gets me through the process quickly. I drive from North Hills to get my car serviced even though there is a dealership More

by Brian
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
Report | Print
Jul 28, 2023 -

Spitzer Acura responded

Thank you so much for your excellent review, Brian! We are so glad that John had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Acura to be a positive one. Please don't hesitate to reach out if you need anything else.

July 27, 2023

I Drove 2 hours ,round trip,to find out all your computers were not working .Also you use a coffee pot from xxxx for customers that none of them could operate for a cup of coffee...even employees co More

by DANMAHER3475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Layne Ciminel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Spitzer Acura responded

We're sorry that you didn't have a completely satisfying visit, Dan. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Jul 31, 2023 -

Spitzer Acura responded

We're sorry that you didn't have a completely satisfying visit, Dan. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

July 27, 2023

Everyone was very friendly and service was fast. I appreciate the car wash, it's a nice touch. More

by brian.versmessen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Layman
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Jul 28, 2023 -

Spitzer Acura responded

Thank you for the kind words for our service department, Brian! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 26, 2023

Layne is a true professional and I have enjoyed working with him during my maintenance visits over the past 8 plus years! More

by 14CLIMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Spitzer Acura responded

Thank you for choosing Spitzer Acura. Your feedback and rating mean a lot to us. We're glad Layne and the team were able to help, and we hope to see you again!

July 26, 2023

I am new to Spitzer, but my first two service needs were finished on time and were handled professionally and correctly. So far so good! More

by JBSTIGER700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Spitzer Acura responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 26, 2023

Very professional and friendly. I always feel like they take the time to make sure I am happy. More

by heathatha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
Report | Print
Jul 27, 2023 -

Spitzer Acura responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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