Speck Hyundai of Tri-Cities
Kennewick, WA
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This is intended to be a fairly mild rebuke, but I am tired of sales practices which, in my opinion, are abusive and waste the time & money of prospective customers. I briefly contacted Speck via IM (“in tired of sales practices which, in my opinion, are abusive and waste the time & money of prospective customers. I briefly contacted Speck via IM (“internet messaging”) to inquire about an old Geo Metro they had *just listed* online… with neither its miles, an asking price or even an adequate description of the vehicle in their listing. They did have the free IM chat option (a positive) and a regular toll phone number (a useless customer expense) in their listing. They also had the car's VIN posted, so I *could have* wasted money getting a CarFax or other report in advance (which I wasn't stupid enough to do.) Unfortunately, and as usual, as soon as I inquired Speck's rep started to give me the run-around… “The manager said” the car wasn’t available any more, or yet, “but what else might they interest me in”?!! Well, I've really gotten tired of these sales tactics so I just said “thanks but no thanks” and “hung up” the session immediately. It was all very polite but they will get a negative review from me in all the online forums to punish them for wasting my time. IMHO, there is NO excuse for not listing a car's basic info - like the asking price, the mileage and which model it is, exactly - up front in any ad a dealer publishes. More