Southwest INFINITI

Excellent Customer Service We had a great experience purchasing a new 2015 Infiniti QX80 from Daniel. He was very helpful and patient, even when we showed up with our whole fami We had a great experience purchasing a new 2015 Infiniti QX80 from Daniel. He was very helpful and patient, even when we showed up with our whole family for a test drive. I really appreciate how easy the whole process was. Daniel is friendly and calm and made us feel very comfortable. He took the time to locate and find the options and color we wanted. He did an excellent job and we really enjoy working with Daniel. We are very happy with our car. More

Excellent Customer Service Marlyn was amazing, very knowledgable at what she does, got a new 2014 Q50. Love this car. I had the best experience ever! I recommend. She was also v Marlyn was amazing, very knowledgable at what she does, got a new 2014 Q50. Love this car. I had the best experience ever! I recommend. She was also very profesional, she let me test drive the vehicle. I do appreciate how fast the process was. Great job Marlyn! More

RE: great sales department Thanks to Heidi for her help in finding me a reliable pre-owned car. I really don't like to buy cars but they made the experience much less painful th Thanks to Heidi for her help in finding me a reliable pre-owned car. I really don't like to buy cars but they made the experience much less painful than ones I've had in the past! Will definitely be back in the future! More

Outstanding customer service I went to look at a used car with no appointment. When I got there it had just been sold but they had a similar one that had just come in. I ended u I went to look at a used car with no appointment. When I got there it had just been sold but they had a similar one that had just come in. I ended up buying the car, and I got a great deal. What really impressed me was how friendly they were, on top of this they made the entire purchase experience seamless. There were a few minor issues that I wanted to get fixed on the car and they went over the top to make sure everything I asked for and more was taken care of. These guys blew away the bad stigma that often comes with used car sales. Can't say enough good stuff about the entire experience. Go see sales associate Charles Oakes or sales director Lamar Breaux if you are in the market for a good used car. More

Awesome Experience! Took a one way flight to Houston to Surprise my wife with a 24 year Anniversary Gift, a Infiniti M37 Sport! Charles Oaks went above and beyond the cal Took a one way flight to Houston to Surprise my wife with a 24 year Anniversary Gift, a Infiniti M37 Sport! Charles Oaks went above and beyond the call of duty to make this a memorable experience that I know my wife will not forget! More

Sales Manager is everything you hate about car sales people. We turned in our lease recently, and a friend of ours wanted to buy the car that same day and time. They told us this was possible and not big deal. We turned in our lease recently, and a friend of ours wanted to buy the car that same day and time. They told us this was possible and not big deal. When we arrived the sales manager told us for "liability" reasons they can no longer do this, and the only way to sell them the car was to certify it and then sell it to them. Well as rude as he was about the whole thing and making us feel like we were a huge pain in his xxx...our friends decided since they knew the history of the car, and it was a low miles well cared for vehicle...they would go that route. The deal was struck and shortly afterwards they were saying the car had issues and started backing out of the deal... The car was low miles and still had plenty of warranty. In fact when asked if the CPO process would cover brakes, tires, etc....we were assured it would...lies lies lies... The net is that everyone found them so sleazy to deal with that they have walked away from the whole thing. Rude, dishonest, and untrustworthy...what more would you need to know to avoid this place. Too bad, the previous sales manager we worked with to buy the car was a nice guy and a straight shooter... More

Worst Sales Experience Ever! This was by far the worst sales experience I have ever had! I went to the dealership with full intentions of purchasing a vehicle. I felt very pressur This was by far the worst sales experience I have ever had! I went to the dealership with full intentions of purchasing a vehicle. I felt very pressured and uncomfortable throughout the whole process. I wanted to trade in my vehicle in and they offered me only half of my cars KBB fair trade-in value. There was noticeable body damage to the vehicle that I wanted to purchase however, they were not willing to work with me on the price at all. He was even trying to tell me that I was "getting a deal" because I didn't have to pay for the repairs that were made to the vehicle beforehand and in order to get it ready to sell, which is ridiculous. They then said that they could give me $300 off of the total price (which is less than 1% of the vehicle price) wow what a discount. The salesman lied to me and played childish sales antics right in front of my face. He was very condescending and argued with me until I got to the point where I got up and walked out. I went to another dealership right down the road and purchased a vehicle the next day. I got a much better deal in every aspect and had a very enjoyable car buying experience (as it should be). This dealership has a lot of areas that they need to improve on. I had such an awful experience here. I refuse to give them any of my business and I will take my vehicle to a different dealership for service and repair. More

They Wrote The Book On Customer Service I actually purchased my 2012 Infiniti M37 from a competitor down the street, since none were available at Southwest. From a standpoint of customer ser I actually purchased my 2012 Infiniti M37 from a competitor down the street, since none were available at Southwest. From a standpoint of customer service, it didn't matter. The moment I walked in, I was treated as if I'd bought a dozen vehicles from them. Bobby Messer is my Service Adviser ... takes a personal interest in every aspect of the transaction, be it an oil change or major repair. The Service Director, Mark Nikolaus, shows a similar concern for customer satisfaction ... and he's accessible! On my first visit (a walk-in), I had a couple of concerns about my new ride ... one of the clips for the cargo net was missing, and I couldn't get the passenger window to operate in the automatic mode. Bobby immediately took the vehicle back to service, where the clip was installed. It turned out that the window motor needed replacement, so he arranged for a loaner. My vehicle was returned to me in pristine condition, washed and vacuumed ... and you've got to see the service area itself (which they encourage). It's as clean and neat as my living room. Even routine service on high-end automobiles generally comes with a price tag to match ... not so at Southwest. The have an ongoing oil and filter change special ... $40 for 100% synthetic oil. In speaking with other patrons in the waiting area, my overall experience appears to be the norm ... so as long as I own my Infiniti, it will be serviced at Southwest. And when it's time to replace it (if ever ... I love the car), I know where my first stop will be. More

Infiniti G37 sedan We went to Southwest Infiniti mainly to just get a car appraised but I had my mind on a G37 for a while. Maurice was very friendly and showed me many We went to Southwest Infiniti mainly to just get a car appraised but I had my mind on a G37 for a while. Maurice was very friendly and showed me many cars with the specifications that I mentioned. He was very friendly and wasn't pushy at all. I would strongly recommend him if your interested in a certified used infiniti or another car. The trade in worth they gave me was average but fair and on the certified used cars they didnt budge very much but when you understand that the guaranty comes from infiniti and that they stay behind their products than you understand why the price is what it is. If you want a cheaper car you can find one but you dont get a manufacturers warranty and that was very important for us. More

AWESOME SERVICE Overall the experience was excellent! Great job Southwest Infiniti !!! I have been extremely pleased with the service I have received.Thank you to Overall the experience was excellent! Great job Southwest Infiniti !!! I have been extremely pleased with the service I have received.Thank you to the best( service advisor ) OMAR CHINCHILLA. More