Southwest Chrysler Dodge Jeep RAM
Cleburne, TX
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DO NOT BUY USED CARS FROM THIS LOT! !! BUYER BEWARE! I Bought a 2017 Jeep Cherokee on 6/25/2022. Less than two months later the car completely broke down on the side of the freeway. Afte !! BUYER BEWARE! I Bought a 2017 Jeep Cherokee on 6/25/2022. Less than two months later the car completely broke down on the side of the freeway. After getting it to a local jeep dealership and diagnosed, it turns out that Southwest CDRJ did not do any basic maintenance after receiving the used vehicle. The spark plugs were never changed and caused a a cylinder misfire and now have to pay over $800 in repair costs. When I reached out to CDRJ to find out if they would help I was denied. I understand that there is inherent risk when buying a used car, but it just seems like shady business practices selling used cars without properly pre-screening the vehicles. BUYER BEWARE! DO NOT BUY USED CARS FROM THIS LOT More
Used Car Salesperson Austin and General Manager Chase along with other staff worked together to get me the BEST DEAL specific for my unique financial situation and budget. Professional the entire time an along with other staff worked together to get me the BEST DEAL specific for my unique financial situation and budget. Professional the entire time and every part of the experience was to help with the details of my personal situation from budget to time in accommodations while they worked to create a unique offer for me. Austin kind, courteous, concerned for the well being of his clients situation. CUSTOMER SERVICE 150% + About the customer. Asking the questions needed that pertained to my life to help make the BEST possible outcome in getting me back on the road with a Quality Vehicle that I love. I’m not a avid fan of cat buying, in fact I anxiety about car buying and Chase the General Manager along with Freddy in Finance helped make the car buying experience for me the best I’ve ever had. Chase is a way maker wizard in finance gracious in seeing the realities of my individual situation and wanted to make this happen and I can not say how much I appreciate him and the entire Team at Used Cars!!!! God Bless! More
There were some issues with the vehicle upon arrival the salesperson, Lindsey, had not disclosed. I consider her to be unreputable and I would not deal with her again. The Sales Manager did make an effort salesperson, Lindsey, had not disclosed. I consider her to be unreputable and I would not deal with her again. The Sales Manager did make an effort to resolve the issues. I do credit him. However, because of Lindsey it would be difficult to buy anything else from Southwest. More
Great customer service. Facilities are clean and all staff is very approachable. Over all one of the best experience when buying a new vehicle Facilities are clean and all staff is very approachable. Over all one of the best experience when buying a new vehicle More
We traveled from Lubbock to find a new car and Southwest CDJR was the best out of many dealerships we searched. John D. Carroll was so patient, so helpful and made us feel right at home. We will definitely CDJR was the best out of many dealerships we searched. John D. Carroll was so patient, so helpful and made us feel right at home. We will definitely be back to see him! More
Excellent service from everyone at Southwest. John Carroll made things so easy for my purchase. I don’t live in Cleburne so John was able to get everything done over the phone! We drove in and we John Carroll made things so easy for my purchase. I don’t live in Cleburne so John was able to get everything done over the phone! We drove in and we left with our vehicle within 2 hours. I loved their honesty and kindness! I didn’t have to deal with crazy hidden fees. Thank you Southwest CDJR for making my car buying experience so positive and simple. I would gladly make the 3 hour drive again to purchase our second vehicle in the future. More