Southwest Chrysler Dodge Jeep RAM
Cleburne, TX
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I brought my older vehicle in for a safety recall repair and the experience was disappointing from start to finish. I was told the car was not safe to drive, yet I had to repeatedly chase updates. Commu and the experience was disappointing from start to finish. I was told the car was not safe to drive, yet I had to repeatedly chase updates. Communication was inconsistent and poor. I had to escalate multiple times just to get basic information. The only employee who was helpful was the young man (Mr. Valet.) and Adam who made an effort and returned my phone call about part information. While the vehicle was in their care for recall work, I was later informed it sustained hail damage and a broken windshield. I tried to follow up immediately after the storm using their provided contact methods and received no response, despite being told I could “text anytime.” Overall, this was a frustrating cluster marked by poor communication, lack of transparency, and unprofessional handling of a faulty airbag recall. I would not recommend based on my experience. More
The scheduling on line was seamless, the company service advisor was courteous. The car was completed in less than an hour. An it was washed!!! advisor was courteous. The car was completed in less than an hour. An it was washed!!! More
TRASH! !!! Kept my truck for four months, drove it out the door, and the check engine light comes back on for something else…. Then 4 days later they charge !!! Kept my truck for four months, drove it out the door, and the check engine light comes back on for something else…. Then 4 days later they charge me another 420$ for a diagnosis fee….. the lowest life pieces of garbage dealership that’s on the planet as far as I’m concerned….. I will NEVER BUY ANYTHING from these people again and I hope they go out of business in short order…. More
I bought a vehicle from southwest cdjr. The whole experience couldn't have been any better. Found vehicle online.. did the deal via telephone. Flew there from another state was promptly pi The whole experience couldn't have been any better. Found vehicle online.. did the deal via telephone. Flew there from another state was promptly picked up at airport taken to the dealership. They finalized the deal after hours and got me on my way. I have had several calls checking on my satisfaction since then. I'm very happy to say the least. Thank you personally Uriel and Colton in sales. Thank you Jansen and Kyle in finance Thankful Greatful Blessed!!! Jim Nelson More
Honest,very professional,easy going and an absolute pleasure to work with. Vary fair on new vehicle and on trade in. No pressure. Overall great experience. pleasure to work with. Vary fair on new vehicle and on trade in. No pressure. Overall great experience. More
Tyler and Dara went above and beyond to make sure we got the best deal possible. Janson explained everything about gap and warranty better than anyone in my years of buying cars has. the best deal possible. Janson explained everything about gap and warranty better than anyone in my years of buying cars has. More

