Southway Ford

Made things right! Had a horrible first experience, bought a used vehicle which gave us problems, the biggest one being having to replace the catalytic converter less th Had a horrible first experience, bought a used vehicle which gave us problems, the biggest one being having to replace the catalytic converter less than a month after purchasing! Talked to our dealer, a "manager" and made things even worse. Luckily we ran into Rocky Sanchez who was splendid! He made sure things were done right, and helped us get a brand new Ford Escape. Rocky has great energy and attitude, we will definitely come back to him (exclusively) in the future! More

Amazing dealership Most helpful salesman and sales manager I have ever work with.. I am so happy with the purchase of my new Ford Fiesta.. I would very much send my frie Most helpful salesman and sales manager I have ever work with.. I am so happy with the purchase of my new Ford Fiesta.. I would very much send my friends to see Andy and Richard at Southway Ford... More

HUGE DISSAPOINTMENT AFTER THE SALE We just purchased our 4th car from Southway Ford ! A beautiful Explorer and we got a great price ! Roger Reyna was the person who helped with wit We just purchased our 4th car from Southway Ford ! A beautiful Explorer and we got a great price ! Roger Reyna was the person who helped with with the sale and I highly recommend him! Unfortunately we WILL NOT BE RETURNING to this dealership to purchase another Ford. After purchasing this car we discovered an EXTREME amount of RUST in the undercarriage. The GM has agreed to replace the muffler and exhaust system which we are very grateful for. But shortly thereafter we discovered that there is LOTS MORE RUST EVERYWHERE. For a brand new car this is totally unacceptable. The GM told us he would help us out and open up a case with Ford and assured us he wanted us to be happy with our purchase. When we ourselves spoke to Ford we learned the same day the GM NEVER OPENED UP A CASE, never even sent pictures of the Rust and salt build up. We opened up a case and when the Regional manager called he based his decision on what the GM at the dealership told him. So clearly the GM Mr. Dove DID NOT ADVOCATE for us. He explains it as being SURFACE RUST and it will not damage the car. Again for A BRAND NEW CAR ANY RUST is not good. We have talked to friends, neighbors, etc etc and they are shocked when we show them our pictures. Calling Ford is a waste of time also. The Regional manager reports to someone higher and he refuses to tell us who that is. AVOID THIS PLACE LIKE THE PLAGUE. THEY ARE SO DISHONEST AND DO NOT HELP THE CUSTOMER OUT. We have purchase 4 cars from Southway and customer loyalty means NOTHING to them. Such a huge dissapointment. My parents are in their 70's and the stress and helplessness they feel is so overwhelming and are AFRAID TO DRIVE THE CAR - they fear it is NOT SAFE. Even though the GM said it is safe - would HE APPRECIATE DRIVING A CAR WITH TOTAL RUST - WOULD HE WANT ANY FAMILY MEMBER DRIVING A CAR WITH THIS EXTREME RUST ! Ford must not take pride in their products sending out a car that has such bad RUST and now they refuse to do anything about it. We are making monthly payments on a HEAP OF RUST . If Mr. Dove would have spoken for us the CUSTOMER - we may have been able to resolve this but he was looking out for HIS INTEREST AND THE DEALERSHIPS. BUYER BEWARE !!!!!!! LOOK UNDER YOUR CAR More

Awesome team Mario and Buck Dove help me out for the 6th cars I've bought from southway Ford they were awesome as always .be looking forward to another vehicle soo Mario and Buck Dove help me out for the 6th cars I've bought from southway Ford they were awesome as always .be looking forward to another vehicle soon More

Amazing ,Easy and quick !! Super Mario and Daniel were a dream team. The experience working with them was awesome, highly satisfied and we will be definatley going back for o Super Mario and Daniel were a dream team. The experience working with them was awesome, highly satisfied and we will be definatley going back for our next vehicle . More

"Excellent Purchase" I went to Southway Ford and spoke with Mr.Jon Vidaure. He helped me find a very nice car, Ford Focus. He also gave me a great deal! I would recommen I went to Southway Ford and spoke with Mr.Jon Vidaure. He helped me find a very nice car, Ford Focus. He also gave me a great deal! I would recommend this dealership to everyone. Thank you for everything Jon Vidaure! More

Focus ST Contacted Southway Ford about purchasing a Focus ST. Got a fast response and Jose Ortiz was very professional and friendly. He got me a GREAT deal and Contacted Southway Ford about purchasing a Focus ST. Got a fast response and Jose Ortiz was very professional and friendly. He got me a GREAT deal and I couldn't be happier. I would recommend him! Thanks again! More

Great Experience We just bought our 3rd vehicle from Southway Ford. Sales team is the best. We recommend this dealership for anyone getting a vehicle new or used. We just bought our 3rd vehicle from Southway Ford. Sales team is the best. We recommend this dealership for anyone getting a vehicle new or used. More

Excellent Purchase After visiting many car dealers and a lot of online reasearch for a truck, I recommend to everyone to save time, money and head to Southway Ford. The After visiting many car dealers and a lot of online reasearch for a truck, I recommend to everyone to save time, money and head to Southway Ford. The extensive inventory was a great way to start. Everyone is honest and knowledgeable...exactly what you expect from a car dealership. More

New Truck This is the 3rd vehicle I have bought from Southway Ford. My go to salesman is Mario Menchaca aka Super Mario!!!! Mario always treats me and my fami This is the 3rd vehicle I have bought from Southway Ford. My go to salesman is Mario Menchaca aka Super Mario!!!! Mario always treats me and my family right by getting us the best deal he can and he respects our time knowing were are very busy people. I only buy ffrom Mario and I send anyone I know looking for a Ford to him because I know they will be treated right. I also get my Ford's serviced at Southway at the Quick lane and Carlo Roca is my go to man for service. He ensures my vehicles are ready to go and the maintenance it up to date. Southway Ford has a great group of people and your doing yourself a injustice by not giving them a chance. More