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Southgate Ford Inc.
Southgate, MI
243 Reviews
There are so many ways that we appeal to our customers, and it all starts with offering you a comprehensive dealership experience here at Southgate Ford. You get all your bases covered from the moment you walk in, and have us to help you every step of your journey as you own your vehicle.
We provide you with many standout new Ford models, while you can also find a quality selection of used cars, as well. No matter what, you're going to find something that you want to drive off in. Along with that, we help you find a way to pay for your new or used ride with car loan and Ford lease options, and work with you the entire time to find the best plan possible.
But, we also provide more than selling or leasing a vehicle to you. All car owners can take advantage of our onsite car service and maintenance department. Our team is highly-trained, and use the latest technology, tools, equipment and Ford parts when we work on your vehicle, to give you a standout experience, and a long lasting ride that is properly cared for.
Throughout it all, you can count on Southgate Ford to give you the experience you desire. If you're interested in taking a closer look at any of the vehicles we have here in our showroom, you can stop in and check them out. We're located at 16501 Fort Street Southgate, Michigan, and a short drive away from Detroit, Wyandotte, Riverview MI and Taylor MI, and look forward to seeing you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Service
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 243 reviews
May 09, 2007
1st. I was taking my 'new' truck home and I lost 2 hub caps. The dealer said that I was not on the lot they were not responsible -$60 out of my pocket. 2nd. I took the truck back because my interior lig caps. The dealer said that I was not on the lot they were not responsible -$60 out of my pocket. 2nd. I took the truck back because my interior lights would not turn off. 3 wks later I noticed that my rear interior light did not work. I removed the plastic cover and found that both tabs that hold the lamp in place was broken off. dealer said that they were not responsible. 3rd. I "HAVE" a intermittent squel in the front of the truck when moving. Mechanic took it for a test drive -did not hear squel- so nothing else was done. 4th. am taking the truck to another dealer. will not return. More
by bmeyer
April 27, 2006
Given one price for a vehicle over the phone and then changed the price when we drove for over an hour to get there to purchase the vehicle. Can't trust the sales department at this dealership! changed the price when we drove for over an hour to get there to purchase the vehicle. Can't trust the sales department at this dealership! More
by ndpmom
May 25, 2004
Have had several problems with their service department. My vehicles have NEVER been fixed properly on the first visit. The customer service reps lack knowledge of their products. I have had things fixed pr My vehicles have NEVER been fixed properly on the first visit. The customer service reps lack knowledge of their products. I have had things fixed properly only after talking to the mechanics who are actually making the repairs. The last time I had my vehicle in, I had to take it back twice. Once because they didn't fix the problem right the first time. Second when they finally fixed the problem they damaged the dash board. I couple of years ago when I took my 3 month old vehicle in to have a small dent removed, I picked it up only to find a LARGE scratch in the hood. I also had to take a vehicle back 5 times before they finally discovered a bad swaybar bushing. When I called Ford Headquarters they only showed my vehicle going in twice!! That was because Southgate Ford was re-opening the same repair order numbers. (I've been told this helps them get good reviews when Ford audits them, I've also been told this is a violation of Ford policy)I've been too lazy to go to another dealer because Southgate Ford is so close to my house, but this is it, I will NEVER go back. More
by taffers1
Employees Worked With
Mark Smith
