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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,422 Reviews
Call Service Center (757) 424-4689

1,423 Reviews of Southern Volkswagen Greenbrier - Service Center

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April 20, 2024

Very competent and friendly. Very cooperative and customer centered. When a part had to be ordered they returned my car so I could continue to use it. More

by LBYRD1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hallal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim , Eric MCKENNA-HALLAL
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Apr 24, 2024 -

Southern Volkswagen Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 20, 2024

Great communication from the staff. I also like the ability to text instead of a phone call More

by ppiazza39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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Apr 24, 2024 -

Southern Volkswagen Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 18, 2024

Andrew and service team got an unexpected problem with a recall campaign handled next day. More

by wessrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service: Andrew
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Apr 18, 2024 -

Southern Volkswagen Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 18, 2024

Professional service and they answered all my questions and concerns about my vehicle including what the solution is as well. More

by LAZAREVICS330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Apr 18, 2024 -

Southern Volkswagen Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 18, 2024

I really appreciated the individual attention to my specific needs. Adam was professional and clearly expressed the conditions he found. I hope to have him continue to help me with my service needs in More

by CONNIE.WILLIAMS810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Bailey
Report | Print
Apr 19, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 18, 2024

Adam was amazing! Very timely with responses and kept me up to date the whole way through. He even provided me with a LOANER! Highly recommend! More

by ALLISONM531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Bailey
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Apr 19, 2024 -

Southern Volkswagen Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 18, 2024

Super service for periodic maintenence of my older vehicle. Provided thorough check up of all needed services. More

by TLKELLNER54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim, service department
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Apr 19, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 18, 2024

Always pleasant to work with and they are very communicative with what's going on during your visit. More

by PRECISETOUCHDETAILING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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Apr 19, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 17, 2024

The dealership was clean, spacious, and easy to navigate. The staff was friendly and attentive. More

by tamikaw22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Hurston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam in the service department , Robert Boyd
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Apr 18, 2024 -

Southern Volkswagen Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 17, 2024

Helping correct auto emissions problem with tdi put car in limp mode.but charging al a cart no package deals here. More

by STRONGWORKER.MH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Otto, Trevor Garvin
Report | Print
Apr 17, 2024 -

Southern Volkswagen Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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