Southern Volkswagen Greenbrier - Service Center

I don't like it, they are not not honest people in your garage. My car sat in garage for a whole week for a belt, serpentine belt, CV boot and rear brake sensor light. Because service tech said Thursday wh garage. My car sat in garage for a whole week for a belt, serpentine belt, CV boot and rear brake sensor light. Because service tech said Thursday when I took picture of my engine that my car has to sit in the mechanics bay cuz he was off till Monday and that no one could go in his bay. Truth of matter is I declined work on radiator core support system, ac condenser etc. Service Tech already ordered them and I told them to not touch anything relating to radiator core support etc. Ok. When I picked up my car a week later from dropping off, someone took my radiator core support system off and put some junk on. I had 3 stickers on top of radiator and my bolts were blue and so was the side attachments like stock from original. Like Garage Supervisor said you can tell someone did something and like he said you always get your work done here. All because he was looking so hard to save VW, all he could say this screw has rust in it been here awhile. I told him my screws and bolts were blue. I took picture of my engine and somehow it is erased. But when I asked service tech to send me a picture of my engine day before I came he never did. There should be a picture of my engine ya have and you can see that what is in my car is not what I brought in. Service tech said that those parts for radiator,ac condenser etc what I decline, that them parts wouldn't be in till following Monday or Tuesday. Funny how my car is ready at time parts come in. Garage manager said he was going to find out why my car had to sit in a bay for a week for only couple hours work. He said another mechanic could of done my work that what my service tech said was not true. That my car did not have to wait from Thursday to Monday till mechanic comes in cuz it in his bay. What's sad is garage supervisor believed me but he got to take up for VW. More

Andrew is an Awesome Service Adviser! He has always provided exceptional service to us and the mechanics have done excellent work giving us peace of mind knowing our vehicle is working p He has always provided exceptional service to us and the mechanics have done excellent work giving us peace of mind knowing our vehicle is working properly and safe to drive! The exceptional service we’ve received from Andrew and your mechanics is why we drive more than 70 miles round trip to have our vehicles serviced at your dealership. More

The staff is very friendly, polite, and respectful. All willing to assist their customers and keep you in the loop. All willing to assist their customers and keep you in the loop. More

Customer service was excellent . service technician was very helpful. Service was smooth and fast. Will be back to next service service technician was very helpful. Service was smooth and fast. Will be back to next service More

The service that I received from Southern Greenbrier Volkswagen was stellar. The agent that worked my vehicle issue gave me detail. Info on what was being done and the estimated time of how long it woul Volkswagen was stellar. The agent that worked my vehicle issue gave me detail. Info on what was being done and the estimated time of how long it would take to do sad service. More

Great customer service! Fast and efficient. They had me in and out in no time. Fast and efficient. They had me in and out in no time. More

Excellent service, easy to make appointments for service, Adam was great keeping me posted on my service... service, Adam was great keeping me posted on my service... More

Fast, efficient, well documented. Well explained. Adam was pleasant to work with, honest, and friendly. Well explained. Adam was pleasant to work with, honest, and friendly. More

The team working there is excellent in their customer service. They worked with me to establish and fix the issue relatively quickly. My only complaint is that i brought it in somewhat disassembled and w service. They worked with me to establish and fix the issue relatively quickly. My only complaint is that i brought it in somewhat disassembled and when i got it back it was even more so and i had to spend extra time putting my dash tray together. More

Adam has been very helpful and responsive. I appreciate all the help and information he has given me. I have been very impressed with this dealership. I wish I would have purchased my car here I appreciate all the help and information he has given me. I have been very impressed with this dealership. I wish I would have purchased my car here. More