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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,411 Reviews
Call Service Center (757) 424-4689

1,411 Reviews of Southern Volkswagen Greenbrier - Service Center

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May 02, 2024

The staff was friendly and informative. I had to return to the service department when my red hazard light went off due to my coolant flushing. It was corrected but went off again today due More

by tracirtate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 02, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to provide us with this feedback.

May 02, 2024

He tried to bring me a quote for a coolant change/flush that I jist had done a few weeks before. Basically tried to charge me twice for work that was just done. More

by BATTINDONTE
Recommend Dealer
No
Employees Worked With
Michelle Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Southern Volkswagen Greenbrier responded

"BATTINDONTE" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernvolkswagengreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 02, 2024

Great service and representaives, with great knowledge. Time of wait is reasonable, great rental services too More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cedric Hurston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Roy Schesventer, Isaiah Graham, Robert Boyd, Eric MCKENNA-HALLAL, Alexander Otto, Travis Wilson, Trevor Garvin, John Caddell
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May 03, 2024 -

Southern Volkswagen Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 01, 2024

service manager very helpful he asking i wanted conditioning oil maybe next time when i come back . More

by Minh Le
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrence Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hallal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Southern Volkswagen Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 30, 2024

My service writer andrew was excellent and Polite through the whole process I would highly recommend southern volkswagen More

by DALLASSTARSANDPATFAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Southern Volkswagen Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 30, 2024

Good service. Might be a little long. Not much follow-up when contacted after service. More

by darryl.roscoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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May 01, 2024 -

Southern Volkswagen Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

April 30, 2024

Good job, I got in fast for state inspection and oil change, Wes did good More

by CLEMENCE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
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May 01, 2024 -

Southern Volkswagen Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 30, 2024

Tim was my service representive. He was very professional and customer service friendly., the problem with my car was resolved! More

by DOREESHASIMMONS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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May 01, 2024 -

Southern Volkswagen Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 30, 2024

Very fast and convenient. . Kept me updated on my car Situation. Help me out with a Payment plan More

by JUSTWWANTTOBEHAPPY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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May 01, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 29, 2024

Staff are pleasant and did exceptional work on my car. That are very helpful to get all what needed done in no time. More

by Bebot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
May 01, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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