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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,411 Reviews
Call Service Center (757) 424-4689

1,411 Reviews of Southern Volkswagen Greenbrier - Service Center

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May 22, 2024

The dealership responded timely when I called regarding my vehicle with updated information and a tentative time frame for completed repair More

by Janice L Hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Tolson
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May 23, 2024 -

Southern Volkswagen Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 22, 2024

Everyone was so nice and sweet. Very helpful and informative. Service was quick and was able to get out fast More

by Mikayla Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 22, 2024

Excellent service , and very friendly staff. I love Southern ! I’m so glad I chose to buy my car from them ! More

by luvncourtney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
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May 23, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 22, 2024

Great service ans done in a timely fashion and manner . Very communicative as well . Thanks More

by Khallal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric MCKENNA-HALLAL
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May 23, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 21, 2024

The service advisors are very helpful. Hardest part is these vehicles have a lot of software bugs that are hard to bring in and troubleshoot. VW needs some updates. More

by Robert McCormick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew and Wes in the service dep
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May 23, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to provide us with this feedback.

May 21, 2024

The service advisor Adam was great, and took care of getting me in and out on an oil change. More

by BRANDONCYPHERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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May 23, 2024 -

Southern Volkswagen Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 21, 2024

I was able to schedule a time for the work to be done that was convenient for me. More

by MECABEY
Recommend Dealer
Yes
Employees Worked With
Adam
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May 23, 2024 -

Southern Volkswagen Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 21, 2024

They are trying to fraudulently charge me for a warrant issue. Don’t do any business with this dealership. More

by KATHLEENAMITCHELL
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allison
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May 21, 2024 -

Southern Volkswagen Greenbrier responded

Hello Kathleen, Thanks for taking my call. Thank you for bringing this issue to my attention. as promised, I will look into the crack in the windshield on the courtesy loaner vehicle that you were driving while your vehicle was in our shop. Once I review the vehicle and pre-delivery pictures to try and pinpoint the time of the windshield cracking, I will call/text you tomorrow 5/22/2024 as we discussed. I will also check to see if there was any defects in the glass or an impact point on the windshield as you requested. As always, it was a pleasure to speak to you. Chat again tomorrow. Matt Seyfert General Manager Southern Volkswagen 757-424-GOVW (4689)

May 20, 2024

Wes was great! He explained everything to me and kept in contact the entire time. More

by BRITTANY.SIMPSON228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
Report | Print
May 23, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 20, 2024

Excellent care and service is what I always experience. Great customer service and explanation of products. More

by MALIBU19777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Champion
Report | Print
May 23, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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