Southern Volkswagen Greenbrier - Service Center

Since switching advisors to Adam Bailey, my service has been great. He anticipates my vehicles’ needs before I do. He also takes extra time on explaining things to me about my vehicle and ensure I understa been great. He anticipates my vehicles’ needs before I do. He also takes extra time on explaining things to me about my vehicle and ensure I understand before walking out the door. Adding him as a member of the Southern Volkswagen team was the best decision the company could have made. More

The guys there were only concerned with selling the car afterwards they ignored me for every issue I had afterwards they ignored me for every issue I had More

Very respectful. They worked to give me the best price they could with options. Would recommend them. They worked to give me the best price they could with options. Would recommend them. More

Very well maintained, the employees were very courteous, lots to eat and drink while watching TV. lots to eat and drink while watching TV. More

Great service and the work was done on time. Technician was very helpful and showing me some features of the car that I was not familiar with. Technician was very helpful and showing me some features of the car that I was not familiar with. More

The staff is always courteous friendly and they keep you updated on your vehicles progress. updated on your vehicles progress. More

So far so good , first visit was pleasant and very straightforward will give better review after work is completed on my vehicle. straightforward will give better review after work is completed on my vehicle. More

It was a great experience. The technician Todd Eastlick was amazing and knew so much and really cared about the vehicle and my well being. The best mechanic I’ve ever had in my The technician Todd Eastlick was amazing and knew so much and really cared about the vehicle and my well being. The best mechanic I’ve ever had in my life. More

The master service adviser Andrew Smithson was very helpful with the service of my vehicle I really appreciated it. Thank you so much. helpful with the service of my vehicle I really appreciated it. Thank you so much. More

Every time I bring my vehicle in, no matter who the advisor is, they are always very thorough and professional. I personally like working with Tim. He assisted me on my most recent visit for an issue w advisor is, they are always very thorough and professional. I personally like working with Tim. He assisted me on my most recent visit for an issue with my CarNet system. I was worried it wouldn’t be finished in time for our cross-country road trip, but they were able to diagnose the issue and correct it in a short period of time. Since it fell under warranty there was no cost to me either, which is always a bonus. I know sometimes (for us women especially), we feel pressured into paying for services we may not understand we need, or feel taken advantage of, but I have never felt that at Southern. Because of their positive attitudes and professionalism, I keep coming back, and have now purchased about 5 vehicles from them. More