Southern Volkswagen Greenbrier - Service Center

I bought my car from this dealership one year ago. The car had your 15 point inspection and every other inspection to make sure it was ready to roll off your lot.Took my car in for routine service, oi The car had your 15 point inspection and every other inspection to make sure it was ready to roll off your lot.Took my car in for routine service, oil change tire rotation state inspection. And was told that I needed tires. Very concerning that a car I bought from these guys one year ago now needs tires? Also I know balance is an additional charge but $149 for rotation when most places around there charge anywhere from $10 to $25, and that was the high-end until your price came out. So either I got ripped off when I bought the car with tires that won't last or your service center is trying to rip me off and sell me tires that I don't need More

The service manager was very knowledgeable and professional my vehicle was repaired sooner than I expected. professional my vehicle was repaired sooner than I expected. More

Great service from coming in to going out. Wes did an outstanding job with information about my car. Highly recommended them. Wes did an outstanding job with information about my car. Highly recommended them. More

Great service. Communicate efficiently about services needed and what to expect. Reasonable pricing and rates. Communicate efficiently about services needed and what to expect. Reasonable pricing and rates. More

The service is wondering. Wes Tolson is my service advisor and he is the sole reason I continue to get my Volkswagen serviced here. He is honest and listens to what I have to Wes Tolson is my service advisor and he is the sole reason I continue to get my Volkswagen serviced here. He is honest and listens to what I have to say in regards to my car. I work on my own vehicle and know quite a bit about them but my car has a warranty so I use it. I only give 4 starts out of 5 because everytime I bring my car here, they park it under a tree and give it back to me filthy. I keep my car detailed but when it sits in their lot for a week or two with leaves and tree limbs on it, I literally have to clay bar the vehicles to get that mess off. They said they don’t have a car wash or even a water hose on site. More

Arrived at 9:20 didn’t leave until 12:50. Only needed inside lock button check, glue removed from windshield and tires cleaned again. BTW I believe I was second in line. Only needed inside lock button check, glue removed from windshield and tires cleaned again. BTW I believe I was second in line. More

The service was quick this time and the service writer was friendly and she asked questions. was friendly and she asked questions. More

Tim champion and my service technician Todd E. Always keep me informed on the progress of my vehicle repairs. Vehicle is ready in a timely manner. Great customer service. Always keep me informed on the progress of my vehicle repairs. Vehicle is ready in a timely manner. Great customer service. More

The Service Department is always so helpful, efficient, and polite. They give an accurate description of what needs to be done as well as an accurate estimate. They make it a low stress interaction. and polite. They give an accurate description of what needs to be done as well as an accurate estimate. They make it a low stress interaction. More

Everyone is always nice and very helpful when I ask questions about services needed for my car. questions about services needed for my car. More