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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,410 Reviews
Call Service Center (757) 424-4689

1,410 Reviews of Southern Volkswagen Greenbrier - Service Center

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August 11, 2024

Been going here since 2016, the service is always top notch, the sales team is always helpful, and I would highly recommend any VW enthusiasts to check out there facility! More

by marksabourin44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrence Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hallal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cynthia Walker
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Aug 14, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 10, 2024

The service was quick, and my advisor was easy to communicate with. I recommend this dealer 100% More

by ty.champion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Champion
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Aug 14, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 09, 2024

Poor communication I had my oil change and tires rotated and they did not ask if I wanted them balance More

by dharris.dh1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Work with none of them
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Aug 14, 2024 -

Southern Volkswagen Greenbrier responded

"Dharris.dh1969" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernvolkswagengreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 08, 2024

Easy scheduling, friendly staff and good service. Service advisor keeps you updated on service progress via text. Waiting area is clean and comfortable. More

by Jelani56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson, service advisor
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Aug 14, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 07, 2024

Wes did an awesome job communicating with me and making sure that every issue was addressed and that I didn’t add services that weren’t needed…he quickly built trust and gained my respect….Thank you Wes!! More

by SPRINKLERMAN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes in service
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Aug 07, 2024 -

Southern Volkswagen Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 06, 2024

Outstanding service. Customer attention was beyond superb. Service advisor Wes was fantastic! Very much appreciated them taking my car at such short notice. More

by HERMOSIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes - service department
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Aug 07, 2024 -

Southern Volkswagen Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 06, 2024

(Andrew) Service team always have me in and out in a timely manner. They always keep me updated with my vehicle More

by MAKARR4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tavis (TJ) Tabb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 04, 2024

Andrew Smithson is the best. He kept me abreast of the progress of the work being done on my vehicle and presented me with recommendation for optional items, which I accepted. More

by DLSIDDLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson
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August 04, 2024

Staff at this service center are always very respectful and provide excellent service. I’ve been taking my car here for years and will continue. More

by RAYMONDGL9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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Aug 07, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 04, 2024

The service was excellent. The staff was friendly and professional.The Customer service was great. More

by RG2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
VW Service Dept
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