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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,409 Reviews

1,409 Reviews of Southern Volkswagen Greenbrier - Service Center

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September 20, 2024

Service was absolutely amazing! Andrew was extremely helpful and professional! This dealership comes highly recommended. More

by MALAYSIA.BLYTHE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
September 19, 2024

I took my car to get serviced 3 weeks ago, August 30th, for a check engine light that was on and to get 50K maintenance. I dropped my car off at my appointment which was at 8am. I didn’t receive a call unt More

by Jackson.briana9021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Champion
September 18, 2024

The technicians do good work but Tim will ignore every phone call you try to make. It is wildly frustrating paying several thousands of dollars for repairs (something I would never mention in person becau More

by TJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Champion
September 17, 2024

Not bad not great. I I I I I ii iiiiiiii. I. Iiigety8bh tyidj to gi More

by SHAMEDOG99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Hurston
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2024

Some alternative dealers in the area were backed up several weeks but Southern VW made time for me. Southern always impresses with quality services performed by qualified technicians. More

by TGCHAMPION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2024

Thank you Tim Champion for taking such good care of us! We are grateful to know you. More

by PGRKMR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Champion
September 17, 2024

Some communication would of been nice throughout the day but other than that no problems More

by Rbroo008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew in service
September 16, 2024

Did not fix all my issues and wanted to charge another $199 diagnostic fee when I called back to get it fixed after the weekend. Should have fixed everything the first time around. Very poor customer serv More

by ThisVWsucks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department sucks
September 15, 2024

I have been a southern customer for about 15 years. The service department is going through a new phase or transition. They are still recovering from the of Brett. My last experience getting my car More

by VICKIEMARK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Seyfert
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2024

Great service, just wish I could make an appointment for just an oil change and nothing else (when that’s all I need) More

by HESTERJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance
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