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Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,406 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,406 Reviews of Southern Volkswagen Greenbrier - Service Center
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October 31, 2024
This dealership used to have wonderful service …reason I keep buying cars there. However the last two times I have had to wait about 3 hours just for a state inspection and oil change. Everyone on there w keep buying cars there. However the last two times I have had to wait about 3 hours just for a state inspection and oil change. Everyone on there was upset over the time it took. Service department said they don’t have enough employees. So it would be great to up the salary and benefits to attract more workers before you lose customers. More
by Sue Williams Lavoie
Verified CustomerEmployees Worked With
Service department
October 29, 2024
Service department is great. Good people who want to help you get your car fixed. Good people who want to help you get your car fixed. More
by Samuel Higginbitham
October 27, 2024
Suggestions for future improvement include returning phone calls to prepare your customer in advance so they can make ride accommodations and be aware of Services, costs, and timeframe for completing wo phone calls to prepare your customer in advance so they can make ride accommodations and be aware of Services, costs, and timeframe for completing work. This was a standard routine part of annual maintenance and it should not have been difficult for someone to simply call me in advance and brief me about the cost involved with the services as well as the fact that this would be an all day event if I had known I could’ve made arrangements for a ride. Offering a courtesy shuttle would have gone a long way. Not sure will be back to this dealer. More
by AW
Employees Worked With
Don't remember the person’s name.
October 27, 2024
Great customer service! Tim went above and beyond to make sure I wasn’t waiting all day for my oil change, definitely grateful 😃 Tim went above and beyond to make sure I wasn’t waiting all day for my oil change, definitely grateful 😃 More
by msmelissamason2015
Employees Worked With
Tim
October 27, 2024
They were very very thorough! Staff Communicated with me, prior to performing the service on my vehicle, and I was satisfied with my vehicle's service. Staff Communicated with me, prior to performing the service on my vehicle, and I was satisfied with my vehicle's service. More
by AJX1955
Employees Worked With
October 20, 2024
Joe was fantastic in helping me with what I needed. He went above and beyond what he had to do. I appreciate the honesty and helping me with fixing the problem. You can tell he really cares about his c He went above and beyond what he had to do. I appreciate the honesty and helping me with fixing the problem. You can tell he really cares about his customers. More
by BECCA4784
