Southern Volkswagen Greenbrier - Service Center

Lack of communication writing the contract; the name and signature was not matched, which resulted in additional trips to the dealership. signature was not matched, which resulted in additional trips to the dealership. More

They were great at getting back to me about the issue I was having with my brand new car. They are going to replace the parts under my limited warranty was having with my brand new car. They are going to replace the parts under my limited warranty More

My technician Tim did not do his customer service job and let me know my total price until I was picking up the car. That’s not fair at all, I asked him a question on the phone and he told me a price that’s let me know my total price until I was picking up the car. That’s not fair at all, I asked him a question on the phone and he told me a price that’s y I said go head and do it but he printed me out our convo and when he said the price it was not up there, I don’t know trust technology at all. More

Great job guys! My Tijuan is running great... Oil change, tire rotation, and new wiper blades! My Tijuan is running great... Oil change, tire rotation, and new wiper blades! More

The lounge was comfortable, however a coffee/water station would be better here. I waited 2 1/2 hours for an oil change. I miss the days where car dealers had free coffee and donuts. station would be better here. I waited 2 1/2 hours for an oil change. I miss the days where car dealers had free coffee and donuts. More

I always have a good experience. Wes is very knowledgeable and gives reasonable alternatives if I can not afford the recommended service at the time of service. Wes is very knowledgeable and gives reasonable alternatives if I can not afford the recommended service at the time of service. More

I visited this location and had huge concerns. The manager stepped in and gave my family an exceptional service and resolved concerns immediately. They like what they do and they are good at it. � The manager stepped in and gave my family an exceptional service and resolved concerns immediately. They like what they do and they are good at it. 👍🏽 More

Efficient! met with me ahead of apt. To pre-order part before my first oil change and worked with me to do early Drop off met with me ahead of apt. To pre-order part before my first oil change and worked with me to do early Drop off More

Basically had a 7am Fri morning appointment, dropped the truck off THURSDAY night for a oil change and inspection. It shouldn't have taken til 5pm Friday before we got a text that the truck was finished and truck off THURSDAY night for a oil change and inspection. It shouldn't have taken til 5pm Friday before we got a text that the truck was finished and the service closes at 6pm. Absolutely unexceptable. But spoke to The advisor and he advised me in the future to let him know we need the vehicle sooner. I personally didn't think that was necessary since we made an appointment but ok will do next time. More

I purchased my VW from here and when it was time for service, they took great care to do it right. service, they took great care to do it right. More