Southern Volkswagen Greenbrier

This dealership has always been easy to get a appointment and work with, thank you and work with, thank you More

Summary: C buying, F post-purchase. If I wanted this kind of experience, I should've just gone to the sleazebag down the street. Details below. 14 Jetta Wagon TDI, 66k miles Pr If I wanted this kind of experience, I should've just gone to the sleazebag down the street. Details below. 14 Jetta Wagon TDI, 66k miles Pre-purchase: Sales staff was helpful, Allison in particular. Test drive: Car had a funny smell I attributed to the detailing process. Gas cap lid plunger missing so gas cap didn't operate. Rear wiper literally flew off the car during test drive. These should have been caught before the car was declared ready for test drive. Sales rep was embarrassed. A third problem and I would've walked. I spend a lot of time on the road, and needed to replace my previous ASAP, so I chose to overlook these problems in order to get a diesel that can carry all my stuff. Sale: Pretty standard. Worked with Cedric. Got compensated for the gas cap with a purchase price reduction, had to replace the wiper myself. Young woman manning the parts desk was exceptionally helpful and friendly. The car needed a wash, and that process took three hours - WAY beyond what it should have. (More on that later) Post purchase: Smell: Car had a funny smell, a combination of green/musty and detailing products. Couldn't tell whether they were together or different. No obvious source in the car. Smell has dissipated, other people don't notice it, so it's gone not just gotten used to. Accessories: I don't remember if the car had the regular and rubber mats and trunk curtain when I test drove it, but only the rubber mats were in the car when it was released to me, and I didn't notice til I got home. Drivetrain and handling: As expected, no issues. Runs quick and smooth, with 40+mpg TIRES: After getting two separate speeches about Nitrogen-filled tires during purchase... back left tire was down 5 pounds over a three hour drive. Tire has continued to leak about one pound an hour. I have to plan my work trips to go past gas stations with air pumps, and pump it up before I leave home, in order to be safe. ROOF: And now we find out why the detailing took forever. DESPITE specifically asking the sales rep about the roof drains... now that it's raining, I have two huge wet splotches in my headliner, where the car is leaking inside. That explains the long detailing time! They washed the car... saw it was wet... and then had to scramble to find a way to dry it before giving me the keys. DEALER ACTIONS: I waited two weeks post purchase to write my first email. They wrote the "tell us how we did" and I detailed everything above, except the roof (because I hadn't seen that yet). 2 weeks later - no response. 3 weeks post purchase, I called and spoke to the sales rep directly. He expressed concern, said he would talk to his manager, and they would get me an answer back by the end of the day. We are ten days past that. I have received no phone call. Yesterday (4 weeks post purchase), I called sales rep, left a message. An hour later I called the sales manager, left a message. After 24 years of command in the military, I'm pretty sure I know how to leave an unambiguous message explaining what I want to happen. A day later - I have gotten no response. I can't figure out what I'm more disappointed with - the inadequate way the car was checked out before sale, or the lack of dealer responsiveness when presented with a safety issue and a huge maintenance issue. The wiper blade was installed wrong and flew off when I operated it the first time. The tire leaks air out, and the roof leaks air in. ALL of these issues should have been caught by whomever prepared the car for sale, and ALL of them are easy fixes. There are no excuses. If I wanted this kind of car buying experience, I could've saved myself the trouble and just hit up the slimeball down the street. More

Excellent place to get service and the best environment to be in, love coming there because of the friendly customer service. to be in, love coming there because of the friendly customer service. More

On time from start to finish. All service personnel courteous and professional. Timely service puts you guys on top. Thanks for having a lifetime state inspection and oil change. All service personnel courteous and professional. Timely service puts you guys on top. Thanks for having a lifetime state inspection and oil change. More

Wes was very friendly and knowledgeable and the service was finished in a very timely manner. I always have a great experience there. was finished in a very timely manner. I always have a great experience there. More

Wes was really helpful and listened to my concerns and made sure my car was safe. He even noticed the recall parts were finally orderable made sure my car was safe. He even noticed the recall parts were finally orderable More

I had a Great experience. Lewis and Julie were awesome. I love my new Volkswagen Passat! Lewis and Julie were awesome. I love my new Volkswagen Passat! More

Service was quick and affordable the staff was very professional will be coming back again professional will be coming back again More

The staff and the service are amazing! They communicated well, very respectfully and courteous. Southern hospitality is the best! Thank you very much! They communicated well, very respectfully and courteous. Southern hospitality is the best! Thank you very much! More

My brakes feel like they’re still loose when I hit them. It doesn’t feel like I replaced all 4 brake pads and roters It doesn’t feel like I replaced all 4 brake pads and roters More